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Posted Apr 23, 2014
11:10:25 AM
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Screen Freezes

I'm tired of missing out on my recordings because during playback the screen freezes yet I still hear the sound and the only thing to do is delete the program..  There is no solution according to the people in the customer service department.  

If this continues, I may have to find another cable company.

I'm tired of missing out on my recordings because during playback the screen freezes yet I still hear the sound and the only thing to do is delete the program..  There is no solution according to the people in the customer service department.  

If this continues, I may have to find another cable company.

Screen Freezes

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Apr 23, 2014 12:22:09 PM
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ACE - Expert

what model of receiver do you have. look for the model number inside the access card door.. 

what model of receiver do you have. look for the model number inside the access card door.. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Screen Freezes

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Apr 23, 2014 1:30:31 PM
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Tutor

I will have this information for you when I get home.

On Wed, Apr 23, 2014 at 12:23 PM, peds48

I will have this information for you when I get home.

On Wed, Apr 23, 2014 at 12:23 PM, peds48

Re: Screen Freezes

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Apr 23, 2014 2:44:44 PM
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Guru

Pole is free but the burial past the first 20feet at 1$

Per foot is not free.

For any reason los or choice

Pole is free but the burial past the first 20feet at 1$

Per foot is not free.

For any reason los or choice

Re: Screen Freezes

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Apr 23, 2014 2:46:26 PM
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Guru

Sorry totally posted that in the wrong thread

Sorry totally posted that in the wrong thread

Re: Screen Freezes

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Apr 23, 2014 5:33:31 PM
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Tutor

HR34-700

.

On Apr 23, 2014 2:47 PM, "dtvuser2013" <directv-admin@forums.directv.com>

HR34-700

.

On Apr 23, 2014 2:47 PM, "dtvuser2013" <directv-admin@forums.directv.com>

Re: Screen Freezes

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Apr 23, 2014 6:42:24 PM
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ACE - Expert

Is this happening only on local channels? or "cable" channels as well?

Is this happening only on local channels? or "cable" channels as well?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Screen Freezes

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Apr 23, 2014 6:44:56 PM
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Tutor

Both cable and local channels.

.

Both cable and local channels.

.

Re: Screen Freezes

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Apr 23, 2014 6:48:17 PM
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ACE - Expert

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Screen Freezes

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Apr 23, 2014 8:01:44 PM
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Tutor

I'll give it a try and give you feedback in the next few days or so.

Thank you.

.

I'll give it a try and give you feedback in the next few days or so.

Thank you.

.

Re: Screen Freezes

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Apr 24, 2014 2:58:48 AM
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Expert

I assume you're aware that you can both edit and delete postings?

I assume you're aware that you can both edit and delete postings?

Re: Screen Freezes

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Apr 24, 2014 7:59:15 AM
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Tutor

Don't know how to.

Don't know how to.

Re: Screen Freezes

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Apr 24, 2014 8:55:25 AM
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ACE - Expert

dcd's comment was aimed at dtvuser2013, not you tkp63.

dcd's comment was aimed at dtvuser2013, not you tkp63.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Screen Freezes

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Apr 24, 2014 8:58:10 AM
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Tutor

Great. Thank you liztdog

.

On Apr 24, 2014 8:56 AM, "litzdog911" <directv-admin@forums.directv.com>

Great. Thank you liztdog

.

On Apr 24, 2014 8:56 AM, "litzdog911" <directv-admin@forums.directv.com>

Re: Screen Freezes

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Apr 24, 2014 9:07:27 AM
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Guru

How litzdog I've looked everywhere

On this app lol

How litzdog I've looked everywhere

On this app lol

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Apr 24, 2014 11:13:26 AM
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Teacher

One option is to switch. I have an HR34 and have the same problem for months so I switch to Dish and I was glad that I did - no more pixelation/freezing plus other benefits like free premium channels for 3 months, and other benefits.

One option is to switch. I have an HR34 and have the same problem for months so I switch to Dish and I was glad that I did - no more pixelation/freezing plus other benefits like free premium channels for 3 months, and other benefits.

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Apr 24, 2014 11:14:30 AM
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ACE - Expert

Any posts you make should have an "edit" and "delete" box under the text entry window.

Any posts you make should have an "edit" and "delete" box under the text entry window.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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