Ask a question
Search in DIRECTV Forums

DIRECTV Forum

Reply
Posted Oct 8, 2013
5:39:28 PM
View profile
Satellite problems

I Had my roof rushing led today. When I got home I had an error 771 message. I know most of these seem to occur during storms or because brain something obstructing the view of the dish. I have tried resetting the receiver checked all of the in/out cables and the cables on the dish itself. My signal strength is (32 total at 101)

1-8 58 0 63 0 0 77 59 77

9-16 0 0 60 0 0 78 60 78

17-24 54 0 60 0 0 77 60 77

25-32 0 0 58 0 57 77 60 80

ANy ideas or am I going to have to wait a week until a tech can get here?

I Had my roof rushing led today. When I got home I had an error 771 message. I know most of these seem to occur during storms or because brain something obstructing the view of the dish. I have tried resetting the receiver checked all of the in/out cables and the cables on the dish itself. My signal strength is (32 total at 101)

1-8 58 0 63 0 0 77 59 77

9-16 0 0 60 0 0 78 60 78

17-24 54 0 60 0 0 77 60 77

25-32 0 0 58 0 57 77 60 80

ANy ideas or am I going to have to wait a week until a tech can get here?

Satellite problems

242 views
5 replies
(0) Me too
(0) Me too
Reply
View all replies
(5)
0
(0)
  • Rate this reply
View profile
Oct 8, 2013 5:52:26 PM
0
(0)
Employee

looks like your dish is out of alignment.  best to call DTV and request a service visit.  free with the protection plan otherwise $50.00

looks like your dish is out of alignment.  best to call DTV and request a service visit.  free with the protection plan otherwise $50.00

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Satellite problems

2 of 6 (9 Views)
0
(0)
  • Rate this reply
View profile
Oct 8, 2013 7:33:31 PM
0
(0)
Teacher

Your dish is slightly out of alignment. If you do not want to pay the install cost you can always try to point the dish yourself. For standard definition there are two angles you will need to point the dish.  If you have standard definition equipment it makes the alignment a little easier. The left and right, which is the azimuth, and the up and down, which is the elevation. First point the azimuth, and get as high of signal strength as possible, than move on to the elevation. If your equipment happens to be high definition than there is an additional step from here. First you will need to change the satellite to 103 degree (CA). Now that we are here, we need to move the dish like a steering wheel (this is called the tilt) until you have above 80 percent, the closer to 100 the better. That means that it is less likely to be disrupted by weather.

Here is a tool that will help you find your Elevation and Azimuth; Dish Pointer

Remember that the dish is extremely sensitive, so a little bit goes a long way. It helps to have at least one other person helping you align the dish. You will want to be in the signal meters screen in order to get the percentage of signal strength.

Unfortunately, short of aligning the dish there is nothing you will be able to do.

Your dish is slightly out of alignment. If you do not want to pay the install cost you can always try to point the dish yourself. For standard definition there are two angles you will need to point the dish.  If you have standard definition equipment it makes the alignment a little easier. The left and right, which is the azimuth, and the up and down, which is the elevation. First point the azimuth, and get as high of signal strength as possible, than move on to the elevation. If your equipment happens to be high definition than there is an additional step from here. First you will need to change the satellite to 103 degree (CA). Now that we are here, we need to move the dish like a steering wheel (this is called the tilt) until you have above 80 percent, the closer to 100 the better. That means that it is less likely to be disrupted by weather.

Here is a tool that will help you find your Elevation and Azimuth; Dish Pointer

Remember that the dish is extremely sensitive, so a little bit goes a long way. It helps to have at least one other person helping you align the dish. You will want to be in the signal meters screen in order to get the percentage of signal strength.

Unfortunately, short of aligning the dish there is nothing you will be able to do.

Re: Satellite problems

3 of 6 (9 Views)
0
(0)
  • Rate this reply
View profile
Oct 8, 2013 8:01:13 PM
0
(0)
Employee

dtvtech_patrick wrote:

Your dish is slightly out of alignment.

"slightly" is an understatement

dtvtech_patrick wrote:

Your dish is slightly out of alignment.

"slightly" is an understatement

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Satellite problems

4 of 6 (9 Views)
0
(0)
  • Rate this reply
View profile
Oct 8, 2013 8:59:50 PM
0
(0)
Tutor


I think youre kinda being slightly unprofessional


I think youre kinda being slightly unprofessional

Re: Satellite problems

5 of 6 (9 Views)
0
(0)
  • Rate this reply
View profile
Oct 9, 2013 4:28:59 AM
0
(0)
Expert

I'd guess that at least 95% of Directv customers aren't prepared to align their own dish.  Thus my policy is not to offer self align advice unless the poster specifically asks for it.

I'd guess that at least 95% of Directv customers aren't prepared to align their own dish.  Thus my policy is not to offer self align advice unless the poster specifically asks for it.

Re: Satellite problems

6 of 6 (9 Views)
Share this post
Share this post