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Posted Jul 15, 2013
6:46:02 PM
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Pixelation on local NBC Channel

I'm having some issues over the last couple of weeks with pixelation issues on my local NBC affiliate (WPSD TV 6) during prime time TV.  The issues shows up on live TV and in recordings.  It is random, and varies between frozen screen and audio, to just frozen/jumpy screen while the audio continues.  Sometimes it is not too bad, other times it makes programs pretty much un-watchable. 

So far I have only noticed this on the local NBC channel, any recordings I make at the same time off of national feeds do not exhibit this behavior.  This is during completely clear weather.  All satellite transponders show signal strength levels in the 90's.  Since this only shows up on local channels, I do not believe that it is a hard drive issue on the unit.

I have not noticed this behavior on our second DVR (HR24-100), only on our primary DVR (Genie HR34-700). 

Any other people our here having similar issues lately?  Or any ideas from DirecTV Tech support?

I'm having some issues over the last couple of weeks with pixelation issues on my local NBC affiliate (WPSD TV 6) during prime time TV.  The issues shows up on live TV and in recordings.  It is random, and varies between frozen screen and audio, to just frozen/jumpy screen while the audio continues.  Sometimes it is not too bad, other times it makes programs pretty much un-watchable. 

So far I have only noticed this on the local NBC channel, any recordings I make at the same time off of national feeds do not exhibit this behavior.  This is during completely clear weather.  All satellite transponders show signal strength levels in the 90's.  Since this only shows up on local channels, I do not believe that it is a hard drive issue on the unit.

I have not noticed this behavior on our second DVR (HR24-100), only on our primary DVR (Genie HR34-700). 

Any other people our here having similar issues lately?  Or any ideas from DirecTV Tech support?

Pixelation on local NBC Channel

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Jul 15, 2013 7:15:00 PM
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ACE - Master

A number of posts about problems with NBC locals and the HR34. I believe DirecTV is investigating these. Other than replacing the HR34 with an HR44, there's no current solution

A number of posts about problems with NBC locals and the HR34. I believe DirecTV is investigating these. Other than replacing the HR34 with an HR44, there's no current solution

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 21, 2013 6:06:38 PM
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We live in northern NJ and have been having the same issue for the past week or so.  We just got off the phone with Direct TV tech support and were told that they have not heard of this issue.  It seems to be specific to NBC Nightly News for us.  Seems that we are not alone.  We also have a HR34,

We live in northern NJ and have been having the same issue for the past week or so.  We just got off the phone with Direct TV tech support and were told that they have not heard of this issue.  It seems to be specific to NBC Nightly News for us.  Seems that we are not alone.  We also have a HR34,

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Jul 21, 2013 6:19:33 PM
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ACE - Master
As I posted, this problem is "real" although very obscure. There are certainly people at DirecTV who know about it, even though it's highly likely the CSRs don't.  Nothing you can do about this, I'll check to see if there is any resolution yet.
As I posted, this problem is "real" although very obscure. There are certainly people at DirecTV who know about it, even though it's highly likely the CSRs don't.  Nothing you can do about this, I'll check to see if there is any resolution yet.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pixelation on local NBC Channel

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Jul 22, 2013 4:21:26 PM
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Problem on NBC again this evening. Do you think it could be a signal

problem from NBC.....not just a DirectTV issue?

On Sun, Jul 21, 2013 at 9:20 PM, texasbrit <directv-admin@forums.directv.com

Problem on NBC again this evening. Do you think it could be a signal

problem from NBC.....not just a DirectTV issue?

On Sun, Jul 21, 2013 at 9:20 PM, texasbrit <directv-admin@forums.directv.com

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Jul 22, 2013 8:18:39 PM
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ACE - Master

Since it's only NBC, there's obviously something different about the signal. But it also happens only on the HR34, so that might be at fault also.

Since it's only NBC, there's obviously something different about the signal. But it also happens only on the HR34, so that might be at fault also.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 23, 2013 3:39:18 PM
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Teacher

it seems like its a engineering issue that I'm sure DTV is working to fix. If its just one channel, and multiple people having the same exact issue with the same exact channel then that would most likely point to engineering issue. DTV may not have it as a posted caddie yet because you are the first reporters. It takes a certain volume of the same exact issue being reported before they will dispatch a hit squad to take out the issue. IN Florida we had the same problem with WRBW-65 for about 2 weeks. I couldn't watch my "always sunny in Philadelphia" re-runs because of constant pixilation and freeze framing. But now all is squared away!

it seems like its a engineering issue that I'm sure DTV is working to fix. If its just one channel, and multiple people having the same exact issue with the same exact channel then that would most likely point to engineering issue. DTV may not have it as a posted caddie yet because you are the first reporters. It takes a certain volume of the same exact issue being reported before they will dispatch a hit squad to take out the issue. IN Florida we had the same problem with WRBW-65 for about 2 weeks. I couldn't watch my "always sunny in Philadelphia" re-runs because of constant pixilation and freeze framing. But now all is squared away!

Re: Pixelation on local NBC Channel

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Jul 27, 2013 4:57:54 AM
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We're having the same problem for the past couple of weeks with NBC & I'm glad that I'm not the only one.  I have HR-34 receiver.  I made sure to report our problem too.  We're in MD.

We're having the same problem for the past couple of weeks with NBC & I'm glad that I'm not the only one.  I have HR-34 receiver.  I made sure to report our problem too.  We're in MD.

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Aug 8, 2013 2:42:10 PM
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I'm having the same problem with 2 different HR34's in 2 different locations in Upstate SC.


Looking forward to following this thread and seeing any developments.

I'm having the same problem with 2 different HR34's in 2 different locations in Upstate SC.


Looking forward to following this thread and seeing any developments.

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Aug 27, 2013 10:42:43 AM
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Mentor

I posted something about this problem several weeks ago. For me it usually occurs on NBC during the news, but I have seen it at other times and occasionally on a couple of other channels. It seems that it occurs either not at all or many times during a recorded show. It rarely only occurs once or twice during any given show.

DTV also told me they have never heard of this. I doubt they will do anything until they get complaints from a lot more people. I now record a few shows also on my HR21 in case the Genie recording is unwatchable.

I posted something about this problem several weeks ago. For me it usually occurs on NBC during the news, but I have seen it at other times and occasionally on a couple of other channels. It seems that it occurs either not at all or many times during a recorded show. It rarely only occurs once or twice during any given show.

DTV also told me they have never heard of this. I doubt they will do anything until they get complaints from a lot more people. I now record a few shows also on my HR21 in case the Genie recording is unwatchable.

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Aug 27, 2013 1:25:31 PM
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YES most likely when 1 local is affected most likey freeze frame pixils or video no audio type issues  it turns out to be broadcasting issues that DTV can not control and sending tech or replacenments never premitted in these cases, if local issues we will have your area and all issues that occur in your area that may affect the programing and advised of the issue we never get esimates on resoultions but we can tell you if it is an issue simply by calling ---First couple customers that call we send info to esclations teams they verify on there end by pulling your locals and reply back to Tech support if trully an issue .Always call 1800 531 5000 if you run into situations like this!

YES most likely when 1 local is affected most likey freeze frame pixils or video no audio type issues  it turns out to be broadcasting issues that DTV can not control and sending tech or replacenments never premitted in these cases, if local issues we will have your area and all issues that occur in your area that may affect the programing and advised of the issue we never get esimates on resoultions but we can tell you if it is an issue simply by calling ---First couple customers that call we send info to esclations teams they verify on there end by pulling your locals and reply back to Tech support if trully an issue .Always call 1800 531 5000 if you run into situations like this!

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Aug 29, 2013 12:50:03 PM
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Mentor

There are some things about this probalem that I just don't understand. First, why is it seen only on Genie's. If it is a broadcasting issue, why does it not affect other DVRs as well? Second, I always thought that live tv was actually a recording in real time. But it seems that live tv is never affected by this problem.

Could someone please explain how this can be? Thanks.

There are some things about this probalem that I just don't understand. First, why is it seen only on Genie's. If it is a broadcasting issue, why does it not affect other DVRs as well? Second, I always thought that live tv was actually a recording in real time. But it seems that live tv is never affected by this problem.

Could someone please explain how this can be? Thanks.

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Aug 29, 2013 1:10:44 PM
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ACE - Expert

gort,

From my understanding of these sorts of issues, the Genie uses a different MPEG video decoding chipset (from Broadcomm) than the other HD DVRs, so that might have something to do with only seeing this issue on the Genies.

And "Live TV" is processed somewhat differently than recordings with respect to the hard drive-based recording buffer.  

gort,

From my understanding of these sorts of issues, the Genie uses a different MPEG video decoding chipset (from Broadcomm) than the other HD DVRs, so that might have something to do with only seeing this issue on the Genies.

And "Live TV" is processed somewhat differently than recordings with respect to the hard drive-based recording buffer.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pixelation on local NBC Channel

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Aug 30, 2013 7:11:38 PM
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We have a similar problem with a Genie HR34-700 which was installed in early August and the pixelization problem started almost immediately. It seems to be limited to the local NBC channel and is worst during the Today Show when the they do the scenes in the plaza.  DTV support has been stonewalling on the problem - we've been through the standard reset, power off routine with several reps.  They payed lip service to elevating the problem to team that would contact the local station - no action there after 72 hours.  Then they tried to sell us a service contract.  That put us over the edge and on 2 Sep they are sending a tech out on a "courtesy visit".  I'm beginning to rue the day I agreed to upgrade to the Genie

We have a similar problem with a Genie HR34-700 which was installed in early August and the pixelization problem started almost immediately. It seems to be limited to the local NBC channel and is worst during the Today Show when the they do the scenes in the plaza.  DTV support has been stonewalling on the problem - we've been through the standard reset, power off routine with several reps.  They payed lip service to elevating the problem to team that would contact the local station - no action there after 72 hours.  Then they tried to sell us a service contract.  That put us over the edge and on 2 Sep they are sending a tech out on a "courtesy visit".  I'm beginning to rue the day I agreed to upgrade to the Genie

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Oct 1, 2013 8:29:01 AM
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Mentor

Here are a couple great examples. Genie HR-34 (I've had 2, same thing). 

DIrecTV Pixelation on NBC - YouTube

DIrecTV Genie Pixelation on NBC 2 - YouTube

Here are a couple great examples. Genie HR-34 (I've had 2, same thing). 

DIrecTV Pixelation on NBC - YouTube

DIrecTV Genie Pixelation on NBC 2 - YouTube

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Oct 1, 2013 11:32:35 AM
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Mentor

Tech was here today. Agreed it was not a receiver problem since he has a HR24 non-Genie and it occurs for him as well! This is a transmission problem and unless it's resolved soon I'll be switching back to Comcast. 

Tech was here today. Agreed it was not a receiver problem since he has a HR24 non-Genie and it occurs for him as well! This is a transmission problem and unless it's resolved soon I'll be switching back to Comcast. 

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Oct 3, 2013 12:34:01 PM
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Mentor

Thanks for posting this. This is exactly what I see, and the problem is not getting better. Often it happens even more frequently. It seems to be mainly a Genie problem. If I record the same show at the same time on my HR-21, the pixelation happens only on the Genie.

Thanks for posting this. This is exactly what I see, and the problem is not getting better. Often it happens even more frequently. It seems to be mainly a Genie problem. If I record the same show at the same time on my HR-21, the pixelation happens only on the Genie.

Re: Pixelation on local NBC Channel

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Oct 3, 2013 12:43:21 PM
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ACE - Master

If it happens on the HR24 it's almost certainly a different issue. This problem only happens on the HR34 (not even on the Hr44 as far as we can tell)......

If it happens on the HR24 it's almost certainly a different issue. This problem only happens on the HR34 (not even on the Hr44 as far as we can tell)......

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 3, 2013 12:57:13 PM
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Mentor

I'm sure it's the same issue. Check the videos above.  

I'm sure it's the same issue. Check the videos above.  

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Oct 3, 2013 1:28:48 PM
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ACE - Master

Does not happen on my HR24, HR21 or HR20. Only on the Hr34. Your video was for the HR34, you will see that others have reported it's only on the HR34.

Does not happen on my HR24, HR21 or HR20. Only on the Hr34. Your video was for the HR34, you will see that others have reported it's only on the HR34.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 3, 2013 1:51:38 PM
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Mentor

Yes, mostly on the Genie but according to the DirecTV guy, it's occurring on his HR24 too.

The local NBC affiliate is monitoring with a D12-100 but it's not HD.

Yes, mostly on the Genie but according to the DirecTV guy, it's occurring on his HR24 too.

The local NBC affiliate is monitoring with a D12-100 but it's not HD.

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Oct 3, 2013 3:37:34 PM
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ACE - Master

I wouldn't put a lot of credibility on what the DirecTV tech told you....

I wouldn't put a lot of credibility on what the DirecTV tech told you....

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 3, 2013 4:23:43 PM
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Mentor

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

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Oct 3, 2013 4:23:54 PM
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Mentor

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

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Oct 3, 2013 4:24:30 PM
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Mentor

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

He had nothing to gain by lying to me. He actually called his manager to document my case (which is still open and unresolved BTW ) and left his number for me to call when I notice it occurring in real time. Additionally, I just received a message from our local NBC affiliate and the have activated logging on their reception. They have asked me to call with exact times so they can see if there are any transmission anomalies. So I'll play a little longer.

Re: Pixelation on local NBC Channel

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Oct 12, 2013 8:49:40 PM
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This isn't unique to NBC broadcasts. I'm watching my recording of tonight's Nascar race, which was broadcast on ESPN and it's doing this quite a bit. Looks exactly like the example videos posted below. I've had this problem in the past as well, thought I don't remember all the channels it has happened on. I know for sure it HAS happened on NBC for me, as I remember one episode of America's Got Talent was completely unwatchable due to this same issue.

This isn't unique to NBC broadcasts. I'm watching my recording of tonight's Nascar race, which was broadcast on ESPN and it's doing this quite a bit. Looks exactly like the example videos posted below. I've had this problem in the past as well, thought I don't remember all the channels it has happened on. I know for sure it HAS happened on NBC for me, as I remember one episode of America's Got Talent was completely unwatchable due to this same issue.

Re: Pixelation on local NBC Channel

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Oct 12, 2013 8:58:20 PM
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I lied. Apparently, despite the ESPN logo all over the screen, tonight's race was actually broadcast on ABC. Still not NBC though.

PS: I have an HR34/700.

I lied. Apparently, despite the ESPN logo all over the screen, tonight's race was actually broadcast on ABC. Still not NBC though.

PS: I have an HR34/700.

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Oct 12, 2013 9:14:56 PM
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Mentor

There are reports if this occurring on ABC, CBS and NBC in isolated market areas. Let's just say local channel feeds. There is a problem with the way DirecTV receives local signals. Apparently, our local channel's here in Tucson are transmitted to LA and rebroadcast to us in AZ. WTF?

Well, I did the last thing I could do to try & resolve this - I had a HR44 installed. Will report back.

There are reports if this occurring on ABC, CBS and NBC in isolated market areas. Let's just say local channel feeds. There is a problem with the way DirecTV receives local signals. Apparently, our local channel's here in Tucson are transmitted to LA and rebroadcast to us in AZ. WTF?

Well, I did the last thing I could do to try & resolve this - I had a HR44 installed. Will report back.

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Oct 12, 2013 10:54:07 PM
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ACE - Expert

You might be having a totally different issue. Best to start your own new thread with more information about your equipment and any troubleshooting you've tried so far.  Be sure to check your satellite signal readings, too.

You might be having a totally different issue. Best to start your own new thread with more information about your equipment and any troubleshooting you've tried so far.  Be sure to check your satellite signal readings, too.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 16, 2013 11:30:23 AM
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Mentor

Well, make a liar out of me! I stand corrected.

Service was out last week and replaced my HR34 with a HR44 and I have not seen ANY pixelation/freeze issues with the recordings on NBC or any other channel. On the other hand, I did pick up a 1 sec. blackout (with sound continuing normally) on CBS today which is a separate issue.

So, folks, here's another nail in the HR34's coffin. It takes an act of congress (in short supply these days) to get DTV to install a HR34 but open a case, keep on them and they'll do it.

Well, make a liar out of me! I stand corrected.

Service was out last week and replaced my HR34 with a HR44 and I have not seen ANY pixelation/freeze issues with the recordings on NBC or any other channel. On the other hand, I did pick up a 1 sec. blackout (with sound continuing normally) on CBS today which is a separate issue.

So, folks, here's another nail in the HR34's coffin. It takes an act of congress (in short supply these days) to get DTV to install a HR34 but open a case, keep on them and they'll do it.

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