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Posted Nov 27, 2013
6:25:47 AM
HR44 picture freezes

HR44 picture freezes durning playback.  It freezes after about 10 minutes of playback.  Sometimes it will restart but about half the time the dvr reboots. Problem started about two weeks ago and has gotten progressively worse. Tech support has been of no lhelp

HR44 picture freezes durning playback.  It freezes after about 10 minutes of playback.  Sometimes it will restart but about half the time the dvr reboots. Problem started about two weeks ago and has gotten progressively worse. Tech support has been of no lhelp

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Nov 27, 2013 7:31:28 AM
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Professor

Symptom of a hard drive that is dying. Most likely the unit will have to be replaced. Continue to call customer service when it happens, and explain it is so frequent you consider it unacceptable.

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HR44 picture freezes

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Nov 27, 2013 7:31:28 AM
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Professor

Symptom of a hard drive that is dying. Most likely the unit will have to be replaced. Continue to call customer service when it happens, and explain it is so frequent you consider it unacceptable.

Symptom of a hard drive that is dying. Most likely the unit will have to be replaced. Continue to call customer service when it happens, and explain it is so frequent you consider it unacceptable.

Re: HR44 picture freezes

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Nov 27, 2013 9:26:21 AM
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ACE - Expert

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HR44 picture freezes

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Nov 27, 2013 10:00:47 AM
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I ran all of these tests yesterday except the surface test.

Last night it was really bad. Would only run about 10 minutes and freeze.

It rebooted 4 times while watching 3 shows.

Before I went to bed I started the surface test. It seems a lot better this morning.

I ran through two and half programs without stopping.

Thanks

From: litzdog911

Sent: Wednesday, November 27, 2013 11:26 AM

To: gordon merritt

Subject: Re: - HR44 picture freezes

DIRECTV Technical Forums

HR44 picture freezes

reply from litzdog911 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

I ran all of these tests yesterday except the surface test.

Last night it was really bad. Would only run about 10 minutes and freeze.

It rebooted 4 times while watching 3 shows.

Before I went to bed I started the surface test. It seems a lot better this morning.

I ran through two and half programs without stopping.

Thanks

From: litzdog911

Sent: Wednesday, November 27, 2013 11:26 AM

To: gordon merritt

Subject: Re: - HR44 picture freezes

DIRECTV Technical Forums

HR44 picture freezes

reply from litzdog911 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

Re: HR44 picture freezes

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Nov 27, 2013 1:13:41 PM
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ACE - Expert

The drive diagnostics might have solved the problem.  But if it keeps happening again, you'll want to request a replacement DVR.

The drive diagnostics might have solved the problem.  But if it keeps happening again, you'll want to request a replacement DVR.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HR44 picture freezes

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