Ask a question
Search in DIRECTV Forums

DIRECTV Forum

Reply
Posted Mar 30, 2014
12:31:49 AM
View profile
HR23-700: How to reformat and reset to factory defaults?

This morning, our HR23-700 decided to freeze and go into an endless boot loop. I searched high and low and did the following diagnostics:

1) Went to the diagnostics menu and ran all tests, long and short. All passed.

2) Did the 02468 force download. I'm not sure what the result was because it ran for about 15-20 minutes with 0% downloaded by a ticker in the upper left continuously going up, then it restarted. This happened three times.

3) Held down the record and down buttons to run a scan.

When I did #3, it actually recovered to a regular screen but it was frozen here. We went out to dinner, so I'm not sure if there was any interactivity at this time but I get full audio when i turned it on but the picture was frozen. I'm re-running #3 right now.

I called DTV and we're upgrading to a Genie for free. However, the service tech won't be out here until Sunday (just in time for Game Of Thrones/Mad Men/Veep). I was wondering if there is a way to reformat the hard drive and restore factory default everything. I went through the diagnostic menu and I didn't see it. Is there some button combination at startup that enables this? Or can this only be done through the active menu?

I dug up our old standard def receiver (no DVR!) so we can catch Justified on Tuesday, but if there's any other last resort methods to try and save the HR23, please let me know.

This morning, our HR23-700 decided to freeze and go into an endless boot loop. I searched high and low and did the following diagnostics:

1) Went to the diagnostics menu and ran all tests, long and short. All passed.

2) Did the 02468 force download. I'm not sure what the result was because it ran for about 15-20 minutes with 0% downloaded by a ticker in the upper left continuously going up, then it restarted. This happened three times.

3) Held down the record and down buttons to run a scan.

When I did #3, it actually recovered to a regular screen but it was frozen here. We went out to dinner, so I'm not sure if there was any interactivity at this time but I get full audio when i turned it on but the picture was frozen. I'm re-running #3 right now.

I called DTV and we're upgrading to a Genie for free. However, the service tech won't be out here until Sunday (just in time for Game Of Thrones/Mad Men/Veep). I was wondering if there is a way to reformat the hard drive and restore factory default everything. I went through the diagnostic menu and I didn't see it. Is there some button combination at startup that enables this? Or can this only be done through the active menu?

I dug up our old standard def receiver (no DVR!) so we can catch Justified on Tuesday, but if there's any other last resort methods to try and save the HR23, please let me know.

HR23-700: How to reformat and reset to factory defaults?

795 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Mar 30, 2014 12:45:47 AM
0
(0)
Professor

Sounds like the hard drive is dying,  you may want to try the reset defaults first  Menu>Settings & Help>Settings>Reset>Reset Defaults.

Then the reset everything if that doesn't work.

This will reformat the hard drive and delete all programs and the series manager and return the DVR to factory default settings.


Keep checking your online account for cancellations you maybe able to get it earlier.

Sounds like the hard drive is dying,  you may want to try the reset defaults first  Menu>Settings & Help>Settings>Reset>Reset Defaults.

Then the reset everything if that doesn't work.

This will reformat the hard drive and delete all programs and the series manager and return the DVR to factory default settings.


Keep checking your online account for cancellations you maybe able to get it earlier.

Re: HR23-700: How to reformat and reset to factory defaults?

2 of 3 (278 Views)
0
(0)
  • Rate this reply
View profile
Mar 30, 2014 6:28:36 AM
0
(0)
Employee

bswb wrote:

Or can this only be done through the active menu?

Correct only through the active menu

bswb wrote:

Or can this only be done through the active menu?

Correct only through the active menu

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: HR23-700: How to reformat and reset to factory defaults?

3 of 3 (278 Views)
Share this post
Share this post