Ask a question
Search in DIRECTV Forums

DIRECTV Community

Reply
Posted Jan 31, 2014
7:18:09 AM
Error code 771 on local channels only

Two of the last three days, have lost connectivity to local stations (Baltimore) only, with error code 771 being displayed. Called tech support and was told problem was with local aggregator. They had no idea who it is nor how to hold them accountable. Any suggestions?

Two of the last three days, have lost connectivity to local stations (Baltimore) only, with error code 771 being displayed. Called tech support and was told problem was with local aggregator. They had no idea who it is nor how to hold them accountable. Any suggestions?

Error code 771 on local channels only

7,909 views
16 replies
(0) Me too
(0) Me too
Post reply
View all replies
(16)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 9:04:40 AM
0
(0)
ACE - Professor

What model Receiver/DVR do you have?

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable).  You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".  Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples.  A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

[Most of your standard definition channels are beamed from 101ºW]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (3 total at 110º)

[Not present with Slimline3 dish. No channels are currently beamed from this satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  x

9-16   NA  x   NA  x   NA  NA  NA  NA

Satellite transponders (11 total at 119º)

[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]

17-24  NA  NA  NA  NA  NA  x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (16 total at 99º(s)) [or 99º(b)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]

[National HD channels]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))

[National HD channels beamed from D12 satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  NA

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]

[National HD channels beamed from D10 satellite]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

17-24  NA  NA  NA  NA  NA  NA  NA  NA

Satellite transponders (9 total at SWM)

[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]

1-8    x   x   x   x   x   x   x   x

9-16   x   NA  NA  NA  NA  NA  NA  NA

What model Receiver/DVR do you have?

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable).  You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".  Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples.  A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

[Most of your standard definition channels are beamed from 101ºW]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (3 total at 110º)

[Not present with Slimline3 dish. No channels are currently beamed from this satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  x

9-16   NA  x   NA  x   NA  NA  NA  NA

Satellite transponders (11 total at 119º)

[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]

17-24  NA  NA  NA  NA  NA  x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (16 total at 99º(s)) [or 99º(b)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]

[National HD channels]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))

[National HD channels beamed from D12 satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  NA

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]

[National HD channels beamed from D10 satellite]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

17-24  NA  NA  NA  NA  NA  NA  NA  NA

Satellite transponders (9 total at SWM)

[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]

1-8    x   x   x   x   x   x   x   x

9-16   x   NA  NA  NA  NA  NA  NA  NA

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Error code 771 on local channels only

2 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 12:58:04 PM
0
(0)
Tutor

Model R16/300

Satellite readings:

1-8     95 0 94 0 86 0 91 0

9-18   90 87 94 0 90 0 93 0

17-24  95 0 96 0 92 0 92 0

25-32  92 0 93 0 92 0 82 0

Model R16/300

Satellite readings:

1-8     95 0 94 0 86 0 91 0

9-18   90 87 94 0 90 0 93 0

17-24  95 0 96 0 92 0 92 0

25-32  92 0 93 0 92 0 82 0

Re: Error code 771 on local channels only

3 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:05:24 PM
0
(0)
Expert

You have zeros on most all the even numbered transponders so you'll find you are missing a lot more than just the local channels.  The major cause for this condition is a loose, corroded or faulty connection in the coax between the R16 and the dish.  It is also possible that the problem lies within the R16 itself.  Check both tuners in the R16 and see if you get similar readings.  Similar readings would tend to indicate a R16 problem.  A problem with only one tuner would tend to indicate a coax problem.

You have zeros on most all the even numbered transponders so you'll find you are missing a lot more than just the local channels.  The major cause for this condition is a loose, corroded or faulty connection in the coax between the R16 and the dish.  It is also possible that the problem lies within the R16 itself.  Check both tuners in the R16 and see if you get similar readings.  Similar readings would tend to indicate a R16 problem.  A problem with only one tuner would tend to indicate a coax problem.

Re: Error code 771 on local channels only

4 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 4:24:06 PM
0
(0)
ACE - Professor

Do you have other DVRs/Receivers?  Do they have the same readings?

Do you have other DVRs/Receivers?  Do they have the same readings?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Error code 771 on local channels only

5 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 5:48:53 PM
0
(0)
Tutor

Only have a single receiver.

Only have a single receiver.

Re: Error code 771 on local channels only

6 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 9:45:33 PM
0
(0)
Administrator

Go check to make sure that your connections are all tight and not chewed on.  How much snow or ice is sitting on your dish, or on the LNB?  How old is your cabling, LNB, dish, receiver or dvr?  How old is your SWM?

Go check to make sure that your connections are all tight and not chewed on.  How much snow or ice is sitting on your dish, or on the LNB?  How old is your cabling, LNB, dish, receiver or dvr?  How old is your SWM?

Re: Error code 771 on local channels only

7 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 11:24:16 PM
0
(0)
ACE - Professor

With just one Receiver it will be difficult for you to troubleshoot this yourself.  At least check all of the coax cable connections that you can easily access.  But it could be a defective dish LNB or Receiver.  Hard to say.  Best to call DirecTV for a service visit.  It's free if you have their Equipment Protection Plan.  Otherwise no more than ~$50 regardless of what needs fixing.

With just one Receiver it will be difficult for you to troubleshoot this yourself.  At least check all of the coax cable connections that you can easily access.  But it could be a defective dish LNB or Receiver.  Hard to say.  Best to call DirecTV for a service visit.  It's free if you have their Equipment Protection Plan.  Otherwise no more than ~$50 regardless of what needs fixing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Error code 771 on local channels only

8 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 4:57:08 AM
0
(0)
Tutor

Only have one receiver. The problem is only with the local channels. Have checked other channels in the 200 & 300 range and there does not appear to be a problem with them. Don’t understand how a physical problem with either the cable connections or the receiver could affect only the local channels.

Only have one receiver. The problem is only with the local channels. Have checked other channels in the 200 & 300 range and there does not appear to be a problem with them. Don’t understand how a physical problem with either the cable connections or the receiver could affect only the local channels.

Re: Error code 771 on local channels only

9 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 5:03:08 AM
0
(0)
Tutor

The receiver is about 3 years old. The dish and cables are about 10 years old. The dish was originally from Direcway when they offered both Internet and TV service. Still use the same dish but have TV from DirectTV and internet from Hughes Net. Have no problems with the internet service.

No snow/ice on the dish.

The receiver is about 3 years old. The dish and cables are about 10 years old. The dish was originally from Direcway when they offered both Internet and TV service. Still use the same dish but have TV from DirectTV and internet from Hughes Net. Have no problems with the internet service.

No snow/ice on the dish.

Re: Error code 771 on local channels only

10 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 5:57:09 AM
0
(0)
Tutor

I stand corrected. I went through all of the channels and some channels in the 200-300 range get the same error message. Thanks for your help and we will call for service.

I stand corrected. I went through all of the channels and some channels in the 200-300 range get the same error message. Thanks for your help and we will call for service.

Re: Error code 771 on local channels only

11 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 7:43:54 AM
0
(0)
Expert

Understand that the R16 has two tuners.  This is confirmed by two coax feeds.  When I asked you to check the signals on tuners #2 that was intended to see if the problem was in one of the two coax cables.  You access the second tuner by looking at the signal strength and pressing the + button in the upper right of the screen.

Understand that the R16 has two tuners.  This is confirmed by two coax feeds.  When I asked you to check the signals on tuners #2 that was intended to see if the problem was in one of the two coax cables.  You access the second tuner by looking at the signal strength and pressing the + button in the upper right of the screen.

Re: Error code 771 on local channels only

12 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 7:49:21 AM
0
(0)
Tutor

Checked and reseated all of the outside cable connections. Called tech support and the solution to the problem was a static charge on the single cable going into the back of the receiver. Once disconnected and reseated, problem solved.

Checked and reseated all of the outside cable connections. Called tech support and the solution to the problem was a static charge on the single cable going into the back of the receiver. Once disconnected and reseated, problem solved.

Re: Error code 771 on local channels only

13 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 9:20:48 AM
0
(0)
Administrator

Cables are that old, most likely water has gotten inside them, and the connectors are corroded most likely.  You can get the Coax that DirecTV uses, along with the connectors & Tools, through amazon. Cable http://www.amazon.com/Perfect-Vision-Single-RG-6-Cable/dp/B0083TUISY/ref=sr_1_16?ie=UTF8&qid=1391274...  Connectors http://www.amazon.com/Perfect-Vision-RIDGELOC-F-Connectors-PV6UE-05/dp/B008TVRFVE/ref=pd_sim_sbs_e_3  Tool kit (Thomas & Betts, with RG-6 QS Connectors)  http://www.amazon.com/Coax-Compression-Connector-Pro-Pak/dp/B00986ALCY/ref=sr_1_cc_2?s=aps&ie=UTF8&q...  Testing tool http://www.amazon.com/Klein-Tools-VDV512-058-Explorer-Tester/dp/B004CHVOBG/ref=sr_1_1?ie=UTF8&qid=13...  Klein Tools Tester & Compression kit with connectors http://www.amazon.com/Klein-Tools-VDV002-818-Installation-Testing/dp/B00ABTG2HA/ref=sr_1_13?ie=UTF8&...

Re: Error code 771 on local channels only

14 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 2, 2014 9:21:40 AM
0
(0)
Expert

Personally I'd much prefer to pay Directv $50 to send a tech to replace any coax that needs it plus fix any other problem they find.  You'll spend more than that buying the correct tools, fittings and coax to make the replacement and you aren't 100% positive the new coax will correct your problem.

Personally I'd much prefer to pay Directv $50 to send a tech to replace any coax that needs it plus fix any other problem they find.  You'll spend more than that buying the correct tools, fittings and coax to make the replacement and you aren't 100% positive the new coax will correct your problem.

Re: Error code 771 on local channels only

15 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 8, 2014 8:33:15 AM
0
(0)
Tutor

As advised, placed service call.  Very frustrating with the telephone call tree but finally got a service call scheduled.  Technician actually showed up a daily earlier than scheduled and was very helpful.  Problem was a bad coax connector at the LNB.

As advised, placed service call.  Very frustrating with the telephone call tree but finally got a service call scheduled.  Technician actually showed up a daily earlier than scheduled and was very helpful.  Problem was a bad coax connector at the LNB.

Re: Error code 771 on local channels only

16 of 17 (298 Views)
0
(0)
  • Rate this reply
View profile
Feb 8, 2014 9:48:01 AM
0
(0)
ACE - Professor

Thanks for the update.  Enjoy!

**Click the "Helpful Answer" star on the left to say 'Thanks'**

***Make it easier for other people to find solutions by marking a Reply 'Correct' if it solves your problem.

Thanks for the update.  Enjoy!

**Click the "Helpful Answer" star on the left to say 'Thanks'**

***Make it easier for other people to find solutions by marking a Reply 'Correct' if it solves your problem.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Error code 771 on local channels only

17 of 17 (298 Views)
Share this post
Share this post