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Posted Nov 18, 2013
3:37:03 AM
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Automatic signup for Protection Plan when upgrading?

What's up with that?  It smacks of underhanded, sneaky tactics, if not outright illegal.  I upgraded my box from and plain HD box to an HD DVR.  It was installed Saturday.  During the entire process, from ordering the equipment on the phone to the time the technician left Saturday morning, not one word was ever mentioned about the Protection Plan.  Yet this morning I received an email "congratulating" me on enrolling.

I realize I can just call up and cancel it, and you can bet I will, complete with a piece of my mind, but that isn't really the point.  How can they brag about such great customer service when they resort to such tactics as this?  I guess my question is *WHY* do they feel it necessary to do things like this? 

What's up with that?  It smacks of underhanded, sneaky tactics, if not outright illegal.  I upgraded my box from and plain HD box to an HD DVR.  It was installed Saturday.  During the entire process, from ordering the equipment on the phone to the time the technician left Saturday morning, not one word was ever mentioned about the Protection Plan.  Yet this morning I received an email "congratulating" me on enrolling.

I realize I can just call up and cancel it, and you can bet I will, complete with a piece of my mind, but that isn't really the point.  How can they brag about such great customer service when they resort to such tactics as this?  I guess my question is *WHY* do they feel it necessary to do things like this? 

Automatic signup for Protection Plan when upgrading?

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Nov 18, 2013 3:40:23 AM
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I would guess that enrolling you was an error on someone's part.  In my several years of dealing with Directv I've never been billed for anything I didn't order.  Prior to this have you had problems?

I would guess that enrolling you was an error on someone's part.  In my several years of dealing with Directv I've never been billed for anything I didn't order.  Prior to this have you had problems?

Re: Automatic signup for Protection Plan when upgrading?

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Nov 18, 2013 4:28:24 AM
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When I first got DirecTV last July, I was automatically signed up for the Protection Plan.  At the time I just figured it was because I was a brand new customer.  At least at that time, they told me about it and also told me that I was under no obligation and could cancel within the first 30 days (which I did).  This time, not a single word, and that is what has me upset.  What if the email had gone straight to the SPAM folder and I never saw it?  I'd be stuck paying $8 a month for something I don't want.

When I first got DirecTV last July, I was automatically signed up for the Protection Plan.  At the time I just figured it was because I was a brand new customer.  At least at that time, they told me about it and also told me that I was under no obligation and could cancel within the first 30 days (which I did).  This time, not a single word, and that is what has me upset.  What if the email had gone straight to the SPAM folder and I never saw it?  I'd be stuck paying $8 a month for something I don't want.

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Nov 18, 2013 5:41:04 AM
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The protection plan has some really nice pers. As free upgrades every two years, 
The protection plan has some really nice pers. As free upgrades every two years, 
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 18, 2013 5:51:14 AM
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peds48 wrote:

The protection plan has some really nice pers. As free upgrades every two years,

That's all fine and good.  And it wouldn't be a problem *IF* they hadn't tried to be so deceptive (in my opinion) by adding it without my authorization. 

peds48 wrote:

The protection plan has some really nice pers. As free upgrades every two years,

That's all fine and good.  And it wouldn't be a problem *IF* they hadn't tried to be so deceptive (in my opinion) by adding it without my authorization. 

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