Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted Oct 21, 2009
1:06:04 PM
connection problem with my macbook pro
hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
Accepted Solution

connection problem with my macbook pro

13,070 views
101 replies
(0) Me too
(0) Me too
Reply
View all replies
(101)
0
(0)
  • Rate this reply
View profile
May 5, 2011 8:49:18 PM
0
(0)
Teacher

I ALSO ADVISE TO SWITCH TO WIRELESS - B mode and/or switch to 24mbps maximum connection rate

 

or DTIM of 5

 

some combination of these settings is what makes the modem stable. Definitely the wireless-b only mode eliminates the RED light but the modem could still become unresponsive to clients. 

I ALSO ADVISE TO SWITCH TO WIRELESS - B mode and/or switch to 24mbps maximum connection rate

 

or DTIM of 5

 

some combination of these settings is what makes the modem stable. Definitely the wireless-b only mode eliminates the RED light but the modem could still become unresponsive to clients. 

Re: connection problem with my macbook pro

91 of 102 (7,829 Views)
0
(0)
  • Rate this reply
View profile
May 6, 2011 8:26:33 PM
0
(0)
Employee

you could change just one at a time and see what does it. Least then you would nail the culprit down for sure.

 

Try it in this order first.

 

1.) try changing back to G

 

If still positive connectivty

 

2.) try undoing your DTIM

 

if undoing both still gives you positive connectivty , then the IP scheme change was the culprit and changing it was the solution.

 

Least then you would know for sure what did it! which might be worth it to a lot of MAC users around here.

 

you could change just one at a time and see what does it. Least then you would nail the culprit down for sure.

 

Try it in this order first.

 

1.) try changing back to G

 

If still positive connectivty

 

2.) try undoing your DTIM

 

if undoing both still gives you positive connectivty , then the IP scheme change was the culprit and changing it was the solution.

 

Least then you would know for sure what did it! which might be worth it to a lot of MAC users around here.

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: connection problem with my macbook pro

92 of 102 (7,820 Views)
0
(0)
  • Rate this reply
View profile
May 6, 2011 9:02:19 PM
0
(0)
Teacher
Edited by themack707 on May 6, 2011 at 9:03:09 PM

To everyone,

 

Im about 95% sure the winning combination is wireless-b only mode AND change ip address pool to 172.16.x.x

 

 

David,

I've set the dtim and connection rate back to default....havent noticed instability....i think its finally working!

 

I'm happy! If I get anything new to report I will, but otherwise I'm happy, and I'm sure other people will be as well.

To everyone,

 

Im about 95% sure the winning combination is wireless-b only mode AND change ip address pool to 172.16.x.x

 

 

David,

I've set the dtim and connection rate back to default....havent noticed instability....i think its finally working!

 

I'm happy! If I get anything new to report I will, but otherwise I'm happy, and I'm sure other people will be as well.

Re: connection problem with my macbook pro

[ Edited ]
93 of 102 (7,817 Views)
0
(0)
  • Rate this reply
View profile
May 7, 2011 7:25:31 PM
0
(0)
Contributor

I am a 'technologically challenged' MacBook user on a 2Wire modem and am experiencing the exact same issues as you all are describing.  I've had a handful of technicians out to my home, spent hours on the phone with AT&T, received a new modem on Wednesday and I am still dropping the connection incessantly.  Can you please explain to me exactly how to do these two things?  I'm on a MacBook, not a MacBook pro, but hopefully someone will be able to lead me in the right direction.  I'm ready to toss my laptop and modem out the window right about now.  

I am a 'technologically challenged' MacBook user on a 2Wire modem and am experiencing the exact same issues as you all are describing.  I've had a handful of technicians out to my home, spent hours on the phone with AT&T, received a new modem on Wednesday and I am still dropping the connection incessantly.  Can you please explain to me exactly how to do these two things?  I'm on a MacBook, not a MacBook pro, but hopefully someone will be able to lead me in the right direction.  I'm ready to toss my laptop and modem out the window right about now.  

Re: connection problem with my macbook pro

94 of 102 (7,809 Views)
0
(0)
  • Rate this reply
View profile
Solved
May 8, 2011 2:26:30 AM
0
(0)
Teacher
Edited by themack707 on May 8, 2011 at 2:28:09 AM

you have to go into the wireless settings of the modem http://192.168.0.254

 

go to home network -> wireless settings 

 

enter in router password

 

go down to additional settings -> wireless mode -> CHANGE to "b"

 

click save

 

go to home network -> advanced settings

 

go to private network -> click on 172.16.0.0

 

click save

 

you have to go into the wireless settings of the modem http://192.168.0.254

 

go to home network -> wireless settings 

 

enter in router password

 

go down to additional settings -> wireless mode -> CHANGE to "b"

 

click save

 

go to home network -> advanced settings

 

go to private network -> click on 172.16.0.0

 

click save

 

Re: connection problem with my macbook pro

[ Edited ]
95 of 102 (7,802 Views)
Solution
0
(0)
  • Rate this reply
View profile
May 10, 2011 12:05:17 AM
0
(0)
Contributor

Thank you so, so, so much for your help!  I did this shortly after your posting and have had zero connectivity issues since.  I am so happy not to have to deal with changing services over this.  Thanks again!!  

Thank you so, so, so much for your help!  I did this shortly after your posting and have had zero connectivity issues since.  I am so happy not to have to deal with changing services over this.  Thanks again!!  

Re: connection problem with my macbook pro

96 of 102 (7,783 Views)
0
(0)
  • Rate this reply
View profile
May 10, 2011 11:25:15 AM
0
(0)
Employee

Just a question to you...

I saw in one post where you were operating G and it was working and then B it's working as well. Is the change from G to B needed or no?

 

Again just to clear up any confusion from prior posts.

Just a question to you...

I saw in one post where you were operating G and it was working and then B it's working as well. Is the change from G to B needed or no?

 

Again just to clear up any confusion from prior posts.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: connection problem with my macbook pro

97 of 102 (7,773 Views)
0
(0)
  • Rate this reply
View profile
May 10, 2011 11:57:07 AM
0
(0)
Teacher
Edited by themack707 on May 10, 2011 at 11:59:25 AM

the two must be combined

the two must be combined

Re: connection problem with my macbook pro

[ Edited ]
98 of 102 (7,769 Views)
0
(0)
  • Rate this reply
View profile
May 21, 2011 9:37:27 PM
0
(0)
Teacher

rock solid. I am glad ~I~ was able to help solve this issue.

rock solid. I am glad ~I~ was able to help solve this issue.

Re: connection problem with my macbook pro

99 of 102 (7,696 Views)
0
(0)
  • Rate this reply
View profile
Jul 5, 2011 6:12:37 PM
0
(0)
Tutor
Edited by dlc1265 on Jul 5, 2011 at 6:33:20 PM

After a storm and the power going out, I couldn't get my bridged 2Wire and NetGear router to work.  I couldn't find the right 'combination' of resetting and such; so I tried just the 2Wire again.  Same problems..

 

I changed the address to 172.16.x.x as suggested.  It seems to work great!  One problem...

 

Now that I have changed the 2Wire address, I cannot log into the 2wire hardware using http://192.168.0.254.

 

What would the new address be that I need to type into my browser to access the hardware?

 

Thanks!

 

 

DUH!  THAT WAS A DUMB QUESTION!!  

 

NEVERMIND!!!

 

Thanks for the advice!

 

 

After a storm and the power going out, I couldn't get my bridged 2Wire and NetGear router to work.  I couldn't find the right 'combination' of resetting and such; so I tried just the 2Wire again.  Same problems..

 

I changed the address to 172.16.x.x as suggested.  It seems to work great!  One problem...

 

Now that I have changed the 2Wire address, I cannot log into the 2wire hardware using http://192.168.0.254.

 

What would the new address be that I need to type into my browser to access the hardware?

 

Thanks!

 

 

DUH!  THAT WAS A DUMB QUESTION!!  

 

NEVERMIND!!!

 

Thanks for the advice!

 

 

Re: connection problem with my macbook pro

[ Edited ]
100 of 102 (7,489 Views)
0
(0)
  • Rate this reply
View profile
Nov 29, 2011 7:04:20 PM
0
(0)
Contributor

My wife has had a problem staying connected to our 2wire for over a year since she bought it. No one was able to help, and I dreaded going to the support line again so I went on line and found your post, tried it, and it works perfectly! I appreciate you taking the time and your talent to post this fix. It was an enormous help!! Thank you!!!!

My wife has had a problem staying connected to our 2wire for over a year since she bought it. No one was able to help, and I dreaded going to the support line again so I went on line and found your post, tried it, and it works perfectly! I appreciate you taking the time and your talent to post this fix. It was an enormous help!! Thank you!!!!

Re: connection problem with my macbook pro

101 of 102 (3,919 Views)
0
(0)
  • Rate this reply
View profile
Feb 16, 2012 9:12:31 AM
0
(0)
Tutor

I'm having a similar problem. My Mac Pro, which is hardwired, works great. Our iPhones and iPads connect wirelessly and work great as well. However, our Apple laptops (12" PowerBook & 13" MacBook) wont connect wirelessly anymore. Leading up to a few days ago, the laptops would lose connection periodically and I'd just reset the modem/router to fix the issue. Well now resetting the modem does nothing. The laptops "connect" to the network but I can't pull up any pages on the web. I called AT&T tech support and spent forever trying to fix the problem but couldn't. Since they couldn't figure it out, they figured it was a hardware problem and sent a new Gateway. It still doesn't work. 

 

I attempted to do what themack707 said: I changed the wireless mode to "b". However, whenever I switch the DHCP Network Range to 172.16.0.0 and hit save, it stalls out--nothing happens so I have to reset the Gateway again.

 

Does anyone know how to fix this? It's really frustrating...

I'm having a similar problem. My Mac Pro, which is hardwired, works great. Our iPhones and iPads connect wirelessly and work great as well. However, our Apple laptops (12" PowerBook & 13" MacBook) wont connect wirelessly anymore. Leading up to a few days ago, the laptops would lose connection periodically and I'd just reset the modem/router to fix the issue. Well now resetting the modem does nothing. The laptops "connect" to the network but I can't pull up any pages on the web. I called AT&T tech support and spent forever trying to fix the problem but couldn't. Since they couldn't figure it out, they figured it was a hardware problem and sent a new Gateway. It still doesn't work. 

 

I attempted to do what themack707 said: I changed the wireless mode to "b". However, whenever I switch the DHCP Network Range to 172.16.0.0 and hit save, it stalls out--nothing happens so I have to reset the Gateway again.

 

Does anyone know how to fix this? It's really frustrating...

Re: connection problem with my macbook pro

102 of 102 (3,494 Views)
Share this post
Share this post