Contributor
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3 Messages
Installation damage: drip tubing line cut during cable burial
Back in March AT&T ran cable from the box in one side of my yard over to the neighbor's house on the opposite side. I've just turned on my irrigation system and discovered that the line was cut. This is drip tubing, it sits at the soil surface, so it was visible when the cable was buried. The line can be seen in the pictures I took in March at the time the ground was marked (pic taken for my future reference so I'd be aware of what utilities were buried there). It looks like a fairly easy fix, and I'd like it taken care of soon so that the plants don't suffer too much (we are looking at a good seven days of 97 degree weather coming up). Thank you!
ATTDSLCare
Community Support
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1.3K Messages
8 years ago
Hello @Fairfield,
We do not actually bury the cable, its a 3rd party contractor who does that and the company varies by area. So my best advice to you is to call the AT&T buried service wire people, I am sure they will have info on how to open up a claim. Their number is 1.800.924.9420. I am not sure if they work the weekend or not. But if you try this route and don't get anywhere then send me a private message and I will see what I can do for you.
-ATTDSLCare
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Fairfield
Contributor
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3 Messages
8 years ago
Fixed! I sent AT&T a private message here Saturday, heard back on the same day, and the line was repaired by the end of Monday. Impressive, I really appreciate the quick response!
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Fairfield
Contributor
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3 Messages
8 years ago
Thank you very much!
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