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Posted May 20, 2010
9:17:59 PM
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UPDATE 5/20: Enabling MRV using your own unsupported home networking

Updated information from Doug Brott, moderator at DBSTalk ....

I posted a thread last week in which I detailed a method for getting MRV enabled in an 'unsupported' mode when talking to a CSR.

DIRECTV has asked that we make a change in our process for requesting 'unsupported' setup.

At this point, the recommended (and requested by DIRECTV) method for getting your account set to 'unsupported' is to use E-mail.

Simply click here to get started.

  • Enter your contact information
  • For Topic, select "Services"
  • For Topic, select "Whole Home DVR Service"
  • For Subject, Enter "Please enable Whole Home DVR Service in for public beta customer"
  • For Question, Enter "I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill."
  • Enter the security information
  • Press Continue


At this point, please do not use Twitter nor call CSRs to make this request. Sending an E-mail will provide you with the most effective method to success.

http://www.dbstalk.com/showthread.php?t=177590

Updated information from Doug Brott, moderator at DBSTalk ....

I posted a thread last week in which I detailed a method for getting MRV enabled in an 'unsupported' mode when talking to a CSR.

DIRECTV has asked that we make a change in our process for requesting 'unsupported' setup.

At this point, the recommended (and requested by DIRECTV) method for getting your account set to 'unsupported' is to use E-mail.

Simply click here to get started.

  • Enter your contact information
  • For Topic, select "Services"
  • For Topic, select "Whole Home DVR Service"
  • For Subject, Enter "Please enable Whole Home DVR Service in for public beta customer"
  • For Question, Enter "I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill."
  • Enter the security information
  • Press Continue


At this point, please do not use Twitter nor call CSRs to make this request. Sending an E-mail will provide you with the most effective method to success.

http://www.dbstalk.com/showthread.php?t=177590

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 20, 2010 9:37:50 PM
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Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.

Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 20, 2010 11:34:34 PM
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Quote: Originally Posted by kmrussell 

Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.


Because DirecTV decided to charge $3/mo, regardless of what network equipment you use.  You're certainly welcome to look elsewhere, but you won't find anyone offering this level of capability at any price.  And nobody's forcing anyone to pay $3/mo if they don't think it's worth it.  I certainly think it's worth it.  And no, I don't work for DirecTV.  

Just be sure to compare those alternatives carefully. 

Quote: Originally Posted by kmrussell 

Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.


Because DirecTV decided to charge $3/mo, regardless of what network equipment you use.  You're certainly welcome to look elsewhere, but you won't find anyone offering this level of capability at any price.  And nobody's forcing anyone to pay $3/mo if they don't think it's worth it.  I certainly think it's worth it.  And no, I don't work for DirecTV.  

Just be sure to compare those alternatives carefully. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 4:00:19 AM
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I'm not quite sure where folks get the idea that any company would develop both the software and hardware to facilitate MRV and then donate it?  Personally I think the $3 is a bargain. 

I'm not quite sure where folks get the idea that any company would develop both the software and hardware to facilitate MRV and then donate it?  Personally I think the $3 is a bargain. 

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 4:46:20 AM
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Folks go to other widget-makers because the other widgets are the color they like, not because they know the other widget-company put more $$ into their widget.

Folks go to other widget-makers because the other widgets are the color they like, not because they know the other widget-company put more $$ into their widget.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 6:24:14 AM
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Dish does not have MRV the way Directv does. The Dish system let's you watch a second TV in SD. Whole Home lets you watch any program from any DVR in the house in HD.

Dish does not have MRV the way Directv does. The Dish system let's you watch a second TV in SD. Whole Home lets you watch any program from any DVR in the house in HD.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 6:42:38 AM
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Thank you for taking the time to coordinate with DTV and posting this information. I have submitted the request as detailed in your post - I will post back later with results so others will know time frame / any issues. I also appreciate that DTV will allow those of us with working setups to continue to use it and I agree $3 is a non-issue and I also consider it a bargain.

Thank you for taking the time to coordinate with DTV and posting this information. I have submitted the request as detailed in your post - I will post back later with results so others will know time frame / any issues. I also appreciate that DTV will allow those of us with working setups to continue to use it and I agree $3 is a non-issue and I also consider it a bargain.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 6:54:23 AM
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Adding your account number to the email will save the CSR some time I would think.

Adding your account number to the email will save the CSR some time I would think.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 7:12:22 AM
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Wish I would have found this forum before calling DirecTv three times and spending way too much time on the phone. First off, not all the CSR know what the heck this even is. The last one said I needed DECA and it would cost me $99 for a tech to come out. I told him he was crazy! I have now sent them an email like suggested... I will let you know how that goes.

Wish I would have found this forum before calling DirecTv three times and spending way too much time on the phone. First off, not all the CSR know what the heck this even is. The last one said I needed DECA and it would cost me $99 for a tech to come out. I told him he was crazy! I have now sent them an email like suggested... I will let you know how that goes.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 8:59:51 AM
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Keep us posted.  It seems that the email route is working well for most folks.  

One potential problem area, though, is folks with older "legacy" programming packages.  Those will need to be updated to enable WHDVR Service. 

Keep us posted.  It seems that the email route is working well for most folks.  

One potential problem area, though, is folks with older "legacy" programming packages.  Those will need to be updated to enable WHDVR Service. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 9:00:40 AM
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sending an email is great...but if you need to upgrade your programming package its  a waste of time....the new Whole Home DVR will only work with the new programming packages...Chocie Xtra or Choice Ulitmate....if you dont see those names on your bill you will need to CALL not send an email to get it done...I tried the stupid email twice but they wouldnt upgrade the package...So i upgraded the package online and then made the call it took 5 mins....

 

I now have it working and its works great....worth the $3 a month

sending an email is great...but if you need to upgrade your programming package its  a waste of time....the new Whole Home DVR will only work with the new programming packages...Chocie Xtra or Choice Ulitmate....if you dont see those names on your bill you will need to CALL not send an email to get it done...I tried the stupid email twice but they wouldnt upgrade the package...So i upgraded the package online and then made the call it took 5 mins....

 

I now have it working and its works great....worth the $3 a month

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 9:11:09 AM
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Please Note:

Users litzdog911 and jh029s are both spot on regarding a "no longer current programming package" being an activation "requirement". But even if your current programming package states "Choice Xtra" on your online account........if you subscribed to that package BEFORE they increased the subscription charge by $1/month for that package, you will STILL need to call to upgrade your package before they can activate WHDS(unless adding some verbiage "authorizing them to do that" could be included in your email.....not sure they would do that via email)!!!!!!

P.S.

oops, just noticed user jh029s had a "solution: for that(upgrade on the website logged into your account, before emailing)....although you may need to know "for certain" that an upgrade is "necessary".

Please Note:

Users litzdog911 and jh029s are both spot on regarding a "no longer current programming package" being an activation "requirement". But even if your current programming package states "Choice Xtra" on your online account........if you subscribed to that package BEFORE they increased the subscription charge by $1/month for that package, you will STILL need to call to upgrade your package before they can activate WHDS(unless adding some verbiage "authorizing them to do that" could be included in your email.....not sure they would do that via email)!!!!!!

P.S.

oops, just noticed user jh029s had a "solution: for that(upgrade on the website logged into your account, before emailing)....although you may need to know "for certain" that an upgrade is "necessary".

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 9:22:44 AM
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I'm a new DirecTV subscriber (2 months) and there are not any upgrade options listed on my account, so presumably if it can work via eMail, it should work for me. It has only been 3hrs since I submitted my request - I imagine it could take upto 24hrs, so I will wait and see out of curiosity. I also prefer to wait vs wading through customer service. While some on the dbsTalk forum have lucked out with a knowledgeable rep and been done in a few minutes, others tell of multiple calls and hour plus marathons.

I'm a new DirecTV subscriber (2 months) and there are not any upgrade options listed on my account, so presumably if it can work via eMail, it should work for me. It has only been 3hrs since I submitted my request - I imagine it could take upto 24hrs, so I will wait and see out of curiosity. I also prefer to wait vs wading through customer service. While some on the dbsTalk forum have lucked out with a knowledgeable rep and been done in a few minutes, others tell of multiple calls and hour plus marathons.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 11:59:39 AM
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Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.

 

So - about 5 hours from the time I sent the email to activation.

Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.

 

So - about 5 hours from the time I sent the email to activation.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 12:35:16 PM
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ACE - Expert
Quote: Originally Posted by mobius 

Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.

 

So - about 5 hours from the time I sent the email to activation.


Good to hear!  Thanks for the update.  Enjoy!

Quote: Originally Posted by mobius 

Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.

 

So - about 5 hours from the time I sent the email to activation.


Good to hear!  Thanks for the update.  Enjoy!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 1:09:16 PM
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Mentor





 As many here, I agree that the 3.00 for MRV is a bargain, because of it I also added another receiver Smiley Happy (so it is not only 3.00!)




 Enjoy !




 Miguel










 As many here, I agree that the 3.00 for MRV is a bargain, because of it I also added another receiver Smiley Happy (so it is not only 3.00!)




 Enjoy !




 Miguel





Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 1:24:26 PM
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Professor

bennasar,

Yep, I had my HR20 in my den and a H21 in the guest bedroom networked so basically had just "played wit", not "used" MRV Beta. The old dying Hughes SD TIVO HDVR2(down to one working tuner) was in my bedroom , but obviously wasn't "eligible" for use with WHDS. I whined to the CSR about the "pain & suffering" I endured getting WHDS activated and they let me "upgrade" the old TIVO to a HR24(with a deal I couldn't refuse:0)

Now, I'll be able to "sell the WHDS service" to my wife who is still not convinced it's worth $3month:0)

Then will come the "hard sell" to get the HDTV for our bedroom!!!!!

bennasar,

Yep, I had my HR20 in my den and a H21 in the guest bedroom networked so basically had just "played wit", not "used" MRV Beta. The old dying Hughes SD TIVO HDVR2(down to one working tuner) was in my bedroom , but obviously wasn't "eligible" for use with WHDS. I whined to the CSR about the "pain & suffering" I endured getting WHDS activated and they let me "upgrade" the old TIVO to a HR24(with a deal I couldn't refuse:0)

Now, I'll be able to "sell the WHDS service" to my wife who is still not convinced it's worth $3month:0)

Then will come the "hard sell" to get the HDTV for our bedroom!!!!!

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 21, 2010 3:47:14 PM
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Thanks to the OP, I emailed and we shall see what happens.  This was after 2 phone calls to DTV.. The first with a CSR that really didn't and couldn't answer why I needed to pay 100 bucks for an upgrade.  First she said I needed a "reinstall" of my dish then my receivers and when asked what the difference in receivers, snapped at the Directv.com website.  I asked for a manager and got hung up on.  2nd call to a manager that basically said network had changed hence the new equipment needed.  After reading the website and not really seeing any information as to why I need to do this upgrade since it worked for Beta I came here.

 

I dont mind the $3 bucks as I called to have it done, but 100 plus each receiver replaced is nuts.  Sounds to me like they are trying to make certain things proprietary.

 

Thank you and I will let you know what happens with my email. 

Thanks to the OP, I emailed and we shall see what happens.  This was after 2 phone calls to DTV.. The first with a CSR that really didn't and couldn't answer why I needed to pay 100 bucks for an upgrade.  First she said I needed a "reinstall" of my dish then my receivers and when asked what the difference in receivers, snapped at the Directv.com website.  I asked for a manager and got hung up on.  2nd call to a manager that basically said network had changed hence the new equipment needed.  After reading the website and not really seeing any information as to why I need to do this upgrade since it worked for Beta I came here.

 

I dont mind the $3 bucks as I called to have it done, but 100 plus each receiver replaced is nuts.  Sounds to me like they are trying to make certain things proprietary.

 

Thank you and I will let you know what happens with my email. 

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 2:44:50 PM
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Quote: Originally Posted by batdive 

Thanks to the OP, I emailed and we shall see what happens.  This was after 2 phone calls to DTV.. The first with a CSR that really didn't and couldn't answer why I needed to pay 100 bucks for an upgrade.  First she said I needed a "reinstall" of my dish then my receivers and when asked what the difference in receivers, snapped at the Directv.com website.  I asked for a manager and got hung up on.  2nd call to a manager that basically said network had changed hence the new equipment needed.  After reading the website and not really seeing any information as to why I need to do this upgrade since it worked for Beta I came here.

 

I dont mind the $3 bucks as I called to have it done, but 100 plus each receiver replaced is nuts.  Sounds to me like they are trying to make certain things proprietary.

 

Thank you and I will let you know what happens with my email. 



Email worked, easier then dealing with the first 2 calls when I spoke to CSR's and the manager.  Thanks again OP

Quote: Originally Posted by batdive 

Thanks to the OP, I emailed and we shall see what happens.  This was after 2 phone calls to DTV.. The first with a CSR that really didn't and couldn't answer why I needed to pay 100 bucks for an upgrade.  First she said I needed a "reinstall" of my dish then my receivers and when asked what the difference in receivers, snapped at the Directv.com website.  I asked for a manager and got hung up on.  2nd call to a manager that basically said network had changed hence the new equipment needed.  After reading the website and not really seeing any information as to why I need to do this upgrade since it worked for Beta I came here.

 

I dont mind the $3 bucks as I called to have it done, but 100 plus each receiver replaced is nuts.  Sounds to me like they are trying to make certain things proprietary.

 

Thank you and I will let you know what happens with my email. 



Email worked, easier then dealing with the first 2 calls when I spoke to CSR's and the manager.  Thanks again OP

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 2:55:00 PM
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ACE - Expert

You're welcome, batdive.  Enjoy!

You're welcome, batdive.  Enjoy!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 7:28:06 PM
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Teacher

Cut and pasted an email to Directv per your example. 4 days later, I still haven't gotten a reply. I'm wondering if anyone else had any luck with trying to get results to re-activate self-networked multi-room aka whole home dvr via email. Thanks

Cut and pasted an email to Directv per your example. 4 days later, I still haven't gotten a reply. I'm wondering if anyone else had any luck with trying to get results to re-activate self-networked multi-room aka whole home dvr via email. Thanks

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 7:31:29 PM
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ACE - Expert
Quote: Originally Posted by forlando 

Cut and pasted an email to Directv per your example. 4 days later, I still haven't gotten a reply. I'm wondering if anyone else had any luck with trying to get results to re-activate self-networked multi-room aka whole home dvr via email. Thanks


Try emailing again.  Most folks seem to get a response within a day.  What email address did you use?

Quote: Originally Posted by forlando 

Cut and pasted an email to Directv per your example. 4 days later, I still haven't gotten a reply. I'm wondering if anyone else had any luck with trying to get results to re-activate self-networked multi-room aka whole home dvr via email. Thanks


Try emailing again.  Most folks seem to get a response within a day.  What email address did you use?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 7:42:06 PM
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Teacher

I just did email again and realized that the first time I tried, I didn't take the very last step to click 'submit' on a confirmatory page. This time I got a reference number. (Maybe I'm too dumb to deserve high tech stuff like multi-room dvr service.Cry) Thanks for your reply. I hope my more complete attempt attain results. Do you know if most people requesting re-activating of the beta service are suceeding?

I just did email again and realized that the first time I tried, I didn't take the very last step to click 'submit' on a confirmatory page. This time I got a reference number. (Maybe I'm too dumb to deserve high tech stuff like multi-room dvr service.Cry) Thanks for your reply. I hope my more complete attempt attain results. Do you know if most people requesting re-activating of the beta service are suceeding?

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 7:52:06 PM
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ACE - Expert
Quote: Originally Posted by forlando 

.... Do you know if most people requesting re-activating of the beta service are suceeding?


Yes, most all are succeeding.  The only issue may arise if you have older "legacy" programming package that must be updated to a current package. 

Quote: Originally Posted by forlando 

.... Do you know if most people requesting re-activating of the beta service are suceeding?


Yes, most all are succeeding.  The only issue may arise if you have older "legacy" programming package that must be updated to a current package. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 8:02:26 PM
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Teacher

My package is called 'Premier Monthly'. I will post a message if Multi-Room is reactivated or if I get a reply from DTV. Thanks for your help.

My package is called 'Premier Monthly'. I will post a message if Multi-Room is reactivated or if I get a reply from DTV. Thanks for your help.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 8:18:36 PM
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Thank you for the Email Request information,

  I have HR22 DH DVRS and Multiroom worked ok, Worth the $3/month. I guess Costumer Service is not very well informed. They just sent me to a Tech Support person who's only solution to be able to share my playlist again was going to be $200? $99 for the 2 new adapter a HAD to have for the new format being used, and then right before I was going to give my CC# (Ya, I was going to spring for that). He informs me there was another $50 to have them installed, and yet another $50 because I am a fairly new customer to Direct TV? Total was $199 to add a $3/month service.  You would think they would keep in mind that, stuff that that is why a lot of people have left "the evil cable company"  to join DTV, like I did.

Thanks again, I hope they will add the service as before , the $3 if fine.

Thank you for the Email Request information,

  I have HR22 DH DVRS and Multiroom worked ok, Worth the $3/month. I guess Costumer Service is not very well informed. They just sent me to a Tech Support person who's only solution to be able to share my playlist again was going to be $200? $99 for the 2 new adapter a HAD to have for the new format being used, and then right before I was going to give my CC# (Ya, I was going to spring for that). He informs me there was another $50 to have them installed, and yet another $50 because I am a fairly new customer to Direct TV? Total was $199 to add a $3/month service.  You would think they would keep in mind that, stuff that that is why a lot of people have left "the evil cable company"  to join DTV, like I did.

Thanks again, I hope they will add the service as before , the $3 if fine.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 9:28:19 PM
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FOR LIKE THE MILLIONTH TIME JUST BECUASE U SEE NO LINE ITEM ON YOUR BILL FROM OTHER RPIVIDORS FOR MRV DOESNT MEANT THEY DONT INCLUDE THAT IN YOU PKG WOW...

FOR LIKE THE MILLIONTH TIME JUST BECUASE U SEE NO LINE ITEM ON YOUR BILL FROM OTHER RPIVIDORS FOR MRV DOESNT MEANT THEY DONT INCLUDE THAT IN YOU PKG WOW...

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 23, 2010 9:55:59 PM
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Quote: Originally Posted by kmrussell 

Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.


Um, do you know how much other providers charge for their dvr's and so on in the first pace?  Directv is still cheaper, cause they have very low monthly fees for additional boxes, where generally, everyone else charges more than twice as much..  Believe me, the other providers are charging you for mrv, they just hide it on a different line.

Quote: Originally Posted by kmrussell 

Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free?  I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.


Um, do you know how much other providers charge for their dvr's and so on in the first pace?  Directv is still cheaper, cause they have very low monthly fees for additional boxes, where generally, everyone else charges more than twice as much..  Believe me, the other providers are charging you for mrv, they just hide it on a different line.

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 24, 2010 5:00:08 AM
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I emailed per the instructions that initiated this thread and got my old multi-room back with a confirmatory email within a couple of hours. Thanks for the great advice to bypass the telephone route.Smile

I emailed per the instructions that initiated this thread and got my old multi-room back with a confirmatory email within a couple of hours. Thanks for the great advice to bypass the telephone route.Smile

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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May 24, 2010 5:39:17 AM
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Here is the email I received from DirecTv...

 

"Thanks for writing. I notice that you have been a customer for many years. I'd like to thank you for being a loyal customer.

We will be happy to assist you with adding the Whole-Home DVR service. To clarify your statement about DIRECTVsupporting network based Whole-Home DVR, DIRECTV has  not supported and does not have plans to support network based Whole-Home DVR. As  such, we will be unable to provide additional support (troubleshooting) specific to the  network based Whole-Home DVR Service. For questions about this set up, please seek  assistance in our technical forum at http://forums.directv.com/pe/index.jsp.

I have added the Whole-Home DVR service to your account.The service changes to your  account will be reflected on your next DIRECTV bill, or you can see them immediately by  signing into your DIRECTV account online at directv.com/mydirectvand clicking on  "Activity Since Last Bill" in the My Account column.

Because DIRECTV bills you for service at the start of your billing period, any changes  that are made mid month, such as adding or removing a service, will show as charges or  credits from the day the change occurred to the end of that 30 day period. Your next bill  will reflect a charge of $3.00 for the Whole-Home DVR service.

As a friendly reminder, DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package. In order to manage your programming online you'll need to change your programming to one of our current packages. You can compare our new packages and change to the one that suits you best at directv.com/packages.

Thank you again for writing and participating in the Cutting Edge user group."

Here is the email I received from DirecTv...

 

"Thanks for writing. I notice that you have been a customer for many years. I'd like to thank you for being a loyal customer.

We will be happy to assist you with adding the Whole-Home DVR service. To clarify your statement about DIRECTVsupporting network based Whole-Home DVR, DIRECTV has  not supported and does not have plans to support network based Whole-Home DVR. As  such, we will be unable to provide additional support (troubleshooting) specific to the  network based Whole-Home DVR Service. For questions about this set up, please seek  assistance in our technical forum at http://forums.directv.com/pe/index.jsp.

I have added the Whole-Home DVR service to your account.The service changes to your  account will be reflected on your next DIRECTV bill, or you can see them immediately by  signing into your DIRECTV account online at directv.com/mydirectvand clicking on  "Activity Since Last Bill" in the My Account column.

Because DIRECTV bills you for service at the start of your billing period, any changes  that are made mid month, such as adding or removing a service, will show as charges or  credits from the day the change occurred to the end of that 30 day period. Your next bill  will reflect a charge of $3.00 for the Whole-Home DVR service.

As a friendly reminder, DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package. In order to manage your programming online you'll need to change your programming to one of our current packages. You can compare our new packages and change to the one that suits you best at directv.com/packages.

Thank you again for writing and participating in the Cutting Edge user group."

Re: UPDATE 5/20: Enabling MRV using your own unsupported home networking

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