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Posted Jul 24, 2014
9:41:29 AM
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Samsung TV error message

I have a Samsung RVU TV connected to my Genie system via a powered Decca device; ethernet connection from Decca to TV.  Set works but when turned on, an error message is first displayed saying "Unauthorized Location".  The location is not new and it replaced an old TV, connected via a mini genie client.  Phone calls to DIRECTV not successful and one person said that is normal.  Anyone receiving this message?

I have a Samsung RVU TV connected to my Genie system via a powered Decca device; ethernet connection from Decca to TV.  Set works but when turned on, an error message is first displayed saying "Unauthorized Location".  The location is not new and it replaced an old TV, connected via a mini genie client.  Phone calls to DIRECTV not successful and one person said that is normal.  Anyone receiving this message?

Samsung TV error message

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Jul 24, 2014 9:46:49 AM
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Employee

try refreshing your services @ www.DirecTV.com/resend

try refreshing your services @ www.DirecTV.com/resend

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jul 24, 2014 9:52:52 AM
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I did that first thing, but did not fix

I did that first thing, but did not fix

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Jul 24, 2014 10:15:25 AM
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Employee

then do a Red Button Reset on your Genie

then do a Red Button Reset on your Genie

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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