Ask a question
Search in DIRECTV Forums

DIRECTV Community

Reply
Posted Jul 24, 2014
9:41:29 AM
View profile
Samsung TV error message

I have a Samsung RVU TV connected to my Genie system via a powered Decca device; ethernet connection from Decca to TV.  Set works but when turned on, an error message is first displayed saying "Unauthorized Location".  The location is not new and it replaced an old TV, connected via a mini genie client.  Phone calls to DIRECTV not successful and one person said that is normal.  Anyone receiving this message?

I have a Samsung RVU TV connected to my Genie system via a powered Decca device; ethernet connection from Decca to TV.  Set works but when turned on, an error message is first displayed saying "Unauthorized Location".  The location is not new and it replaced an old TV, connected via a mini genie client.  Phone calls to DIRECTV not successful and one person said that is normal.  Anyone receiving this message?

Samsung TV error message

213 views
3 replies
(0) Me too
(0) Me too
Post reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Jul 24, 2014 9:46:49 AM
0
(0)
ACE - Expert

try refreshing your services @ www.DirecTV.com/resend

try refreshing your services @ www.DirecTV.com/resend

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung TV error message

2 of 4 (6 Views)
0
(0)
  • Rate this reply
View profile
Jul 24, 2014 9:52:52 AM
0
(0)
Contributor

I did that first thing, but did not fix

I did that first thing, but did not fix

Re: Samsung TV error message

3 of 4 (6 Views)
0
(0)
  • Rate this reply
View profile
Jul 24, 2014 10:15:25 AM
0
(0)
ACE - Expert

then do a Red Button Reset on your Genie

then do a Red Button Reset on your Genie

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung TV error message

4 of 4 (6 Views)
Share this post
Share this post