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Posted Jul 19, 2014
6:05:19 AM
Power Inserter relocation

I upgraded to the genie and 3 clients one month ago and since then have been in tier 2 case management with ongoing problems.  I'll give you the short version.  Prior to the upgrade I had whole home with 2 dvr's (one hr24, one sd d15 or d22 maybe??)  and 2 hd receivers.  I was having issues with the 2 dvr's not sharing playlists.  Service call replaced one of the dvr's, issues continued so I decided to upgrade to the genie.  The morning following the upgrade, the ground fault interrupt on the circuit the power inserter in plugged in to had tripped.  After resetting, everything came back online and worked for awhile.  Over the next 4 wks I've had ongoing issues with the 3 clients not seeing the server.  Sometimes all 3 would be out, and sometimes 1 of the 3 would be out and it was not always the same one not working.  Many, many service calls followed, with equipment replaced (lnb x2, hr44 x2, splitter x2, power inserter, all connectors and about half the cabling in the house re-ran).  They also found a cable coming into the 44 that was nearly in half.  Service guy was great and very diligent in following up.  After the most recent visit, everything has worked fine for about 4 days.  This morning, the gfi was once again tripped.  After resetting, everything came back online and worked again.

It's very unusual for this breaker to trip, it has probably only happened once every couple of years or so until this.  Now, twice in one month after the upgrade.  The old system had the pi on this same line as well.  My question is should I relocate the power inserter to another tv that doesn't have a gfi on the line?  If so, should I plug the pi directly into the wall or in to my surge protector?  Thanks for any thoughts.

I upgraded to the genie and 3 clients one month ago and since then have been in tier 2 case management with ongoing problems.  I'll give you the short version.  Prior to the upgrade I had whole home with 2 dvr's (one hr24, one sd d15 or d22 maybe??)  and 2 hd receivers.  I was having issues with the 2 dvr's not sharing playlists.  Service call replaced one of the dvr's, issues continued so I decided to upgrade to the genie.  The morning following the upgrade, the ground fault interrupt on the circuit the power inserter in plugged in to had tripped.  After resetting, everything came back online and worked for awhile.  Over the next 4 wks I've had ongoing issues with the 3 clients not seeing the server.  Sometimes all 3 would be out, and sometimes 1 of the 3 would be out and it was not always the same one not working.  Many, many service calls followed, with equipment replaced (lnb x2, hr44 x2, splitter x2, power inserter, all connectors and about half the cabling in the house re-ran).  They also found a cable coming into the 44 that was nearly in half.  Service guy was great and very diligent in following up.  After the most recent visit, everything has worked fine for about 4 days.  This morning, the gfi was once again tripped.  After resetting, everything came back online and worked again.

It's very unusual for this breaker to trip, it has probably only happened once every couple of years or so until this.  Now, twice in one month after the upgrade.  The old system had the pi on this same line as well.  My question is should I relocate the power inserter to another tv that doesn't have a gfi on the line?  If so, should I plug the pi directly into the wall or in to my surge protector?  Thanks for any thoughts.

Power Inserter relocation

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Jul 19, 2014 6:30:32 AM
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ACE - Expert

Are you getting error 775?

Are you getting error 775?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 19, 2014 7:02:14 AM
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I really doubt that the breaker tripping has anything to do with the power inserter, unless the circuit is seriously overloaded. If its a GFCI, there has to be a ground fault somewhere. I once had a GFCI that kept tripping, it turned out to be water leaking into an outside power point. What is the GFCI protecting?

I really doubt that the breaker tripping has anything to do with the power inserter, unless the circuit is seriously overloaded. If its a GFCI, there has to be a ground fault somewhere. I once had a GFCI that kept tripping, it turned out to be water leaking into an outside power point. What is the GFCI protecting?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 19, 2014 7:04:41 AM
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No, the hr44 always works.  One, or all of the clients sometimes show searching for server.  Resetting all does not help.

No, the hr44 always works.  One, or all of the clients sometimes show searching for server.  Resetting all does not help.

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Jul 19, 2014 7:05:21 AM
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bathroom in a finished basement.

bathroom in a finished basement.

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Jul 19, 2014 1:21:09 PM
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As a follow up, Tier 3 tech came out this afternoon.  He determined the problem was most likely a conflict caused by my internet connection.  I'm using an AT&T mobile hotspot and he believed that to be creating a conflict causing the clients to drop randomly but the genie to always work.  Said he saw 2 other cases like mine this week, they were using satellite internet.  He did go ahead and relocate the power inserter, line tested okay but did kick the breaker a couple of times under load while testing.

Everything came right back up as soon as he disabled the internet connection so sounds like that may be the culprit.

As a follow up, Tier 3 tech came out this afternoon.  He determined the problem was most likely a conflict caused by my internet connection.  I'm using an AT&T mobile hotspot and he believed that to be creating a conflict causing the clients to drop randomly but the genie to always work.  Said he saw 2 other cases like mine this week, they were using satellite internet.  He did go ahead and relocate the power inserter, line tested okay but did kick the breaker a couple of times under load while testing.

Everything came right back up as soon as he disabled the internet connection so sounds like that may be the culprit.

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Jul 19, 2014 4:20:32 PM
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ACE - Expert

I will agree with the tech.  Most likely the hotspot is not proving enough IP address to cover the Genie and the minis

I will agree with the tech.  Most likely the hotspot is not proving enough IP address to cover the Genie and the minis

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 6, 2014 6:22:30 PM
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Peds48, I wanted to seek a little follow up to this.  For the past month or so I have not connected DTV (HR44, 3 clients) to the internet and everything has worked fine.  After reading about more folks having issues with wireless I decided to try and connect again but this time via Ethernet.  I can connect fine and have functionality but I continue to have the internet connection drop after awhile.  After re-connecting the same thing happens all over again.  I don't have cable internet available so I'm using a mobile hotspot for my internet service so there is likely some conflict in that but wanted to bounce it off of you again.  The connection is : At&t mobile hotspot provides a wireless signal to my home wireless network.  At the HR44 I have an access point device (Apple Airport) that receives the wireless signal, then it is attached via Ethernet cable to the hr44.  When it is working and has connection I can see the hr44 and 3 clients on the hotspot device as connected, as well as see the Apple Airport.  When I loose the connection I of course do not see the hr44 nor clients on the hotspot but I do still see the Apple Airport as connected.  At no time am I over the number of available connected devices, and everything else on my wireless network works so I have to conclude it's some type of conflict that the hr44 doesn't like.  Any other thoughts?

Peds48, I wanted to seek a little follow up to this.  For the past month or so I have not connected DTV (HR44, 3 clients) to the internet and everything has worked fine.  After reading about more folks having issues with wireless I decided to try and connect again but this time via Ethernet.  I can connect fine and have functionality but I continue to have the internet connection drop after awhile.  After re-connecting the same thing happens all over again.  I don't have cable internet available so I'm using a mobile hotspot for my internet service so there is likely some conflict in that but wanted to bounce it off of you again.  The connection is : At&t mobile hotspot provides a wireless signal to my home wireless network.  At the HR44 I have an access point device (Apple Airport) that receives the wireless signal, then it is attached via Ethernet cable to the hr44.  When it is working and has connection I can see the hr44 and 3 clients on the hotspot device as connected, as well as see the Apple Airport.  When I loose the connection I of course do not see the hr44 nor clients on the hotspot but I do still see the Apple Airport as connected.  At no time am I over the number of available connected devices, and everything else on my wireless network works so I have to conclude it's some type of conflict that the hr44 doesn't like.  Any other thoughts?

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Sep 6, 2014 6:54:50 PM
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ACE - Expert

only thing I can think of is a lease time issue.  Can you set an static IP address on the hotspot

only thing I can think of is a lease time issue.  Can you set an static IP address on the hotspot

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 7, 2014 5:25:26 AM
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I don't think it's a lease time issue as I see that setting on the hotspot as 720 and I'm dropping the connection much quicker than that.  I think you may be on to something though with the static IP address.  When looking through all the hotspot settings and instructions it says "if your computer is hosting another server turn on port filtering"....so, in trying to turn this on it asks me for the device name, ip address, and port.  I don't know what to enter for port, any ideas?  I tried leaving it blank and seeing if it would fill it in for me but no luck.  Thanks.

I don't think it's a lease time issue as I see that setting on the hotspot as 720 and I'm dropping the connection much quicker than that.  I think you may be on to something though with the static IP address.  When looking through all the hotspot settings and instructions it says "if your computer is hosting another server turn on port filtering"....so, in trying to turn this on it asks me for the device name, ip address, and port.  I don't know what to enter for port, any ideas?  I tried leaving it blank and seeing if it would fill it in for me but no luck.  Thanks.

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Sep 7, 2014 5:31:58 AM
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Also, system info on hr44 says "STB services port" , then has a yellow triangle, N/A (202).  It does show connected to internet via Ethernet.  When I press the dash on the remote however it says not connected.

Also, system info on hr44 says "STB services port" , then has a yellow triangle, N/A (202).  It does show connected to internet via Ethernet.  When I press the dash on the remote however it says not connected.

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