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Posted Feb 21, 2014
11:01:31 AM
Network Setup Error 86-864

I have an HD-DVR (HR24-100) with a Directv Cinema Connection Kit (DCAW1R0-01) successfully connected to the internet and linked to a second HD-DVR (HR21-700) with a Connected Home Adapter (DECA1MR0-01).  Whole Home DVR service is working properly between the two.  I also have an HD receiver (H21-200) that I want to connect to the network and use as part of the Whole Home DVR setup.  However, when I try to connect, I get the error code 86-864.  I've tried resetting my internet router/modem, refreshing the service on the receiver, and restoring defaults in the receiver network setup menu.  None of these attempts have resolved the issue.

I have an HD-DVR (HR24-100) with a Directv Cinema Connection Kit (DCAW1R0-01) successfully connected to the internet and linked to a second HD-DVR (HR21-700) with a Connected Home Adapter (DECA1MR0-01).  Whole Home DVR service is working properly between the two.  I also have an HD receiver (H21-200) that I want to connect to the network and use as part of the Whole Home DVR setup.  However, when I try to connect, I get the error code 86-864.  I've tried resetting my internet router/modem, refreshing the service on the receiver, and restoring defaults in the receiver network setup menu.  None of these attempts have resolved the issue.

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Feb 21, 2014 11:07:20 AM
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ACE - Expert

do you have a Connected Home Adapter (DECA1MR0-01) on that H21?.  you need one same as your H21-700

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Network Setup Error 86-864

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Feb 21, 2014 11:07:20 AM
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ACE - Expert

do you have a Connected Home Adapter (DECA1MR0-01) on that H21?.  you need one same as your H21-700

do you have a Connected Home Adapter (DECA1MR0-01) on that H21?.  you need one same as your H21-700

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 21, 2014 11:41:27 AM
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Tutor

I do not.  I spoke with a technician on the phone who said that it does not require one...?

I do not.  I spoke with a technician on the phone who said that it does not require one...?

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Feb 21, 2014 11:58:10 AM
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Guru

Well you do infact need one the phone guy is wrong

Well you do infact need one the phone guy is wrong

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Feb 21, 2014 12:13:16 PM
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Tutor

Okay, I will call back then.  Thanks for your help!

Okay, I will call back then.  Thanks for your help!

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Feb 21, 2014 12:30:27 PM
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ACE - Expert

yes, he was mistaken.  only H24, HR24 and Genie have DECA built in, all others need the DECA adapter.

yes, he was mistaken.  only H24, HR24 and Genie have DECA built in, all others need the DECA adapter.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 21, 2014 12:30:34 PM
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ACE - Expert

keep us posted

keep us posted

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 21, 2014 12:31:42 PM
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Tell them you need a reciever deca so you can add that reciever to your network

Tell them you need a reciever deca so you can add that reciever to your network

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Feb 21, 2014 12:40:48 PM
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Tutor

Called back and they are sending a DECA unit. Thanks again.

Called back and they are sending a DECA unit. Thanks again.

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Feb 21, 2014 12:41:29 PM
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ACE - Expert

Awesome.  Glad I was able to help.

Awesome.  Glad I was able to help.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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