Ask a question
Search in DIRECTV Forums

DIRECTV Forum

Reply
Posted Sep 24, 2013
6:02:51 AM
View profile
Internet Connection problem

I have the whole home HD DVR service. My DVR is an HR24 with 2 other HD receivers (non DVR). I have recently started having Internet issues. The internet is hardwired, not wireless. When I hit the "dash" button it shows the internet is not connected, however if I run a system test, it shows that it is connected. If I go into Network Set-up, and go to more info, it shows as connected. I am unable to download any on-demand nor use the youtube app (have used in the past), but other apps are working fine so I am assuming the internet is in-fact connected. I tried a reset with the red button, but that did not help. I also hit "connect now" which went fine and gave me a message stating I was now connected, etc. I then immediately hit the "dash" button, but it again said "Not connected." I ran a speed test on my internet connection and it is a steady 3 Mbps download, 1.1 upload (not sure if this matters). Any ideas? Could it be the receiver going bad (I have already had this replaced once this year). Thanks.

I have the whole home HD DVR service. My DVR is an HR24 with 2 other HD receivers (non DVR). I have recently started having Internet issues. The internet is hardwired, not wireless. When I hit the "dash" button it shows the internet is not connected, however if I run a system test, it shows that it is connected. If I go into Network Set-up, and go to more info, it shows as connected. I am unable to download any on-demand nor use the youtube app (have used in the past), but other apps are working fine so I am assuming the internet is in-fact connected. I tried a reset with the red button, but that did not help. I also hit "connect now" which went fine and gave me a message stating I was now connected, etc. I then immediately hit the "dash" button, but it again said "Not connected." I ran a speed test on my internet connection and it is a steady 3 Mbps download, 1.1 upload (not sure if this matters). Any ideas? Could it be the receiver going bad (I have already had this replaced once this year). Thanks.

Internet Connection problem

1,234 views
16 replies
(0) Me too
(0) Me too
Reply
View all replies
(16)
0
(0)
  • Rate this reply
View profile
Sep 24, 2013 6:40:40 AM
0
(0)
ACE - Expert
try resetting your router along with the receiver.  see if that helps
try resetting your router along with the receiver.  see if that helps
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

2 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 24, 2013 1:44:15 PM
0
(0)
Mentor

Seems alot of customer hardwiring ethernet to receivers are getting these issues on whole home and internet connections wonder Y maybe the Ethernet should be removed and try a CCK like it shows. But others will argue otherwise hardwiring is the best connection but as far as I'm aware CCk must be used when internet and whole home is being used , or will either disrupt the internet connection or whole capablities! That or U can reset everything constantly when the issue occurrs but 9-10 will happen again and again.

Seems alot of customer hardwiring ethernet to receivers are getting these issues on whole home and internet connections wonder Y maybe the Ethernet should be removed and try a CCK like it shows. But others will argue otherwise hardwiring is the best connection but as far as I'm aware CCk must be used when internet and whole home is being used , or will either disrupt the internet connection or whole capablities! That or U can reset everything constantly when the issue occurrs but 9-10 will happen again and again.

Re: Internet Connection problem

3 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 24, 2013 1:48:53 PM
0
(0)
Expert

You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.  However, the HR34 and HR44 can be connected directly to the router using an Ethernet cable.

You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.  However, the HR34 and HR44 can be connected directly to the router using an Ethernet cable.

Re: Internet Connection problem

4 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 24, 2013 1:56:08 PM
0
(0)
ACE - Expert
yup, there is no issues when the Genie is used as a bridge.
yup, there is no issues when the Genie is used as a bridge.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

5 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 25, 2013 5:22:18 AM
0
(0)
Teacher

I did some testing last night. When I got home I looked at my playlist and the movie I tried to download on Saturday was finally there. I hit the "dash" and it showed internet connected. I then went to channel 1239 and attempted to download a concert. It started to download, then gave me an error stating it could not playback because the speed was too slow and it would record it. I then hit "dash" and it said not connected. I am guessing my speed is just too slow for on-demand to function properly. I am going to contact Time Warner today and bump up to the 15Mbps service. I am also considering upgrading to the Genie. Does anybody know if they offer free upgrades? I read somewhere that if you have the maintenance plan, which I do, you can get a free upgrade with a new 2-yr agreement. Does the Genie cost anything extra as compared to what I am paying now? (WHole home w/HD DVR and 2 HD receivers).

I did some testing last night. When I got home I looked at my playlist and the movie I tried to download on Saturday was finally there. I hit the "dash" and it showed internet connected. I then went to channel 1239 and attempted to download a concert. It started to download, then gave me an error stating it could not playback because the speed was too slow and it would record it. I then hit "dash" and it said not connected. I am guessing my speed is just too slow for on-demand to function properly. I am going to contact Time Warner today and bump up to the 15Mbps service. I am also considering upgrading to the Genie. Does anybody know if they offer free upgrades? I read somewhere that if you have the maintenance plan, which I do, you can get a free upgrade with a new 2-yr agreement. Does the Genie cost anything extra as compared to what I am paying now? (WHole home w/HD DVR and 2 HD receivers).

Re: Internet Connection problem

6 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 25, 2013 6:58:59 AM
0
(0)
Expert

Last things first.  The Genie will cost the same per month as an DVR.  As to the "must record" message.  In order to play back On Demand programming in real time you need at a minimum 8 Mbps, so the 15 should work.  Note that on occasion even the fastest connection won't play in real time due to slow server issues etc.

As to the dash :smileyminus: button giving a conflicting result.  Until recently I considered that to be the definitive test of a complete connection.  However, I have a HR34 Genie that as of the last software update consistently gives a "Internet Not Detected" to the dash test in spite of the fact that all other tests indicate a good connection and all of the Internet based features work perfectly.

Last things first.  The Genie will cost the same per month as an DVR.  As to the "must record" message.  In order to play back On Demand programming in real time you need at a minimum 8 Mbps, so the 15 should work.  Note that on occasion even the fastest connection won't play in real time due to slow server issues etc.

As to the dash :smileyminus: button giving a conflicting result.  Until recently I considered that to be the definitive test of a complete connection.  However, I have a HR34 Genie that as of the last software update consistently gives a "Internet Not Detected" to the dash test in spite of the fact that all other tests indicate a good connection and all of the Internet based features work perfectly.

Re: Internet Connection problem

7 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Sep 25, 2013 7:22:43 AM
0
(0)
Teacher

Well, that clears things up significantly. Thanks!

Well, that clears things up significantly. Thanks!

Re: Internet Connection problem

8 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 17, 2013 6:20:40 PM
0
(0)
Contributor

guess my HR20,HR21,HR23,HR24 DVRs and H23 receiver work by FM then.

guess my HR20,HR21,HR23,HR24 DVRs and H23 receiver work by FM then.

Re: Internet Connection problem

9 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 17, 2013 6:30:13 PM
0
(0)
ACE - Expert

Huh???

Huh???

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

10 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 17, 2013 6:56:26 PM
0
(0)
Contributor

sorry peds,,, FM is not FM radio.      

sorry peds,,, FM is not FM radio.      

Re: Internet Connection problem

11 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 18, 2013 11:46:07 PM
0
(0)
ACE - Expert

I think that peds48, like me, is simply puzzled about what you're asking.   What does "FM" have to do with this thread?

I think that peds48, like me, is simply puzzled about what you're asking.   What does "FM" have to do with this thread?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

12 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 19, 2013 12:04:34 AM
0
(0)
Administrator

It is short for "Freaking Magic".

It is short for "Freaking Magic".

Re: Internet Connection problem

13 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 19, 2013 5:46:21 PM
0
(0)
ACE - Expert

That thread was removed by the system admin...

That thread was removed by the system admin...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

14 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 19, 2013 6:04:20 PM
0
(0)
Contributor

Whew.. thanks gregzoll...

Let me clarify while eliminating any sarcasm to dcd's statement

'You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.'"

I have 4 DVRs HR20,HR21,HR23,HR24, and a standard H23 reciever in my house,   All connected via Ethernet.

no problems over the last 3 years.    Whole Home works wonderfully as does all On Demand and other internet functionality.

Just not sure why it was stated that it cannot be done.

Whew.. thanks gregzoll...

Let me clarify while eliminating any sarcasm to dcd's statement

'You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.'"

I have 4 DVRs HR20,HR21,HR23,HR24, and a standard H23 reciever in my house,   All connected via Ethernet.

no problems over the last 3 years.    Whole Home works wonderfully as does all On Demand and other internet functionality.

Just not sure why it was stated that it cannot be done.

Re: Internet Connection problem

15 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 19, 2013 7:08:13 PM
0
(0)
ACE - Expert

Yes, it works, but this is considered "unsupported" by DirecTV.  The beauty of the DECA is that one ethernet connection is required and the receivers are networked using the same cables that feeds the satellite signals.

Yes, it works, but this is considered "unsupported" by DirecTV.  The beauty of the DECA is that one ethernet connection is required and the receivers are networked using the same cables that feeds the satellite signals.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet Connection problem

16 of 17 (42 Views)
0
(0)
  • Rate this reply
View profile
Oct 20, 2013 8:20:00 AM
0
(0)
Expert

dcd's statement

'You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.'"

I have 4 DVRs HR20,HR21,HR23,HR24, and a standard H23 reciever in my house,   All connected via Ethernet.

no problems over the last 3 years.    Whole Home works wonderfully as does all On Demand and other internet functionality.

Just not sure why it was stated that it cannot be done.

As Peds posted, your Internet connected receivers and DVR's will work but they are in the configuration used during the BETA testing stage prior to the release of the DECA system.  Since that time some receivers have been released that have no Ethernet port and should you ever be given one of those to replace a faulty box, you'll find your Whole Home system will be partially non functional.  In any event, I try to advise folks to use the approved and current technology, thus the statement not to use the Ethernet port to connect to the router except in the case of the HR34 or HR44.

dcd's statement

'You are correct that in a Whole Home system the HR2X DVR's cannot be connected directly to the router via Ethernet but must have a coax to DECA-BB adapter to connect to the router.'"

I have 4 DVRs HR20,HR21,HR23,HR24, and a standard H23 reciever in my house,   All connected via Ethernet.

no problems over the last 3 years.    Whole Home works wonderfully as does all On Demand and other internet functionality.

Just not sure why it was stated that it cannot be done.

As Peds posted, your Internet connected receivers and DVR's will work but they are in the configuration used during the BETA testing stage prior to the release of the DECA system.  Since that time some receivers have been released that have no Ethernet port and should you ever be given one of those to replace a faulty box, you'll find your Whole Home system will be partially non functional.  In any event, I try to advise folks to use the approved and current technology, thus the statement not to use the Ethernet port to connect to the router except in the case of the HR34 or HR44.

Re: Internet Connection problem

17 of 17 (42 Views)
Share this post
Share this post