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Posted May 12, 2010
3:47:02 PM
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How to sign up for MRV if you're using your own networking (not DECA) ...

How to Sign up for MRV if you are on Ethernet (not DECA)

OK folks, what I am about to say is not fully confirmed .. It's more from information I've pieced together from multiple sources than from one single message. It may not be 100% accurate, but should follow along similar lines:

How to Sign up for MRV if you are on Ethernet (not DECA)
 
  • * On May 13th you might start receiving a message indicating that you need to call in to DIRECTV to activate MRV

  • * If not, on or about May 20th, MRV will stop working and you will receive the message.

  • * You will need to call DIRECTV using the phone number from the on screen message. It might be the main DIRECTV number, it might be a special number (I don't know).

  • * Beginning on May 13th (not before), DIRECTV CSRs should have a screen on which to allow you to activate MRV .. They will have to read you some legalese that you must agree to before MRV will be activated using your home network.

  • * Once activated, you will be charged $3/month for the use of MRV and DIRECTV will not provide you support for MRV beyond the question "Would you like to upgrade to DECA?"


Odds are there will be a few growing pains as this ramps up.

How to Sign up for MRV if you are on Ethernet (not DECA)

OK folks, what I am about to say is not fully confirmed .. It's more from information I've pieced together from multiple sources than from one single message. It may not be 100% accurate, but should follow along similar lines:

How to Sign up for MRV if you are on Ethernet (not DECA)
 
  • * On May 13th you might start receiving a message indicating that you need to call in to DIRECTV to activate MRV

  • * If not, on or about May 20th, MRV will stop working and you will receive the message.

  • * You will need to call DIRECTV using the phone number from the on screen message. It might be the main DIRECTV number, it might be a special number (I don't know).

  • * Beginning on May 13th (not before), DIRECTV CSRs should have a screen on which to allow you to activate MRV .. They will have to read you some legalese that you must agree to before MRV will be activated using your home network.

  • * Once activated, you will be charged $3/month for the use of MRV and DIRECTV will not provide you support for MRV beyond the question "Would you like to upgrade to DECA?"


Odds are there will be a few growing pains as this ramps up.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

How to sign up for MRV if you're using your own networking (not DECA) ...

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May 12, 2010 7:06:20 PM
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Maybe I am dense, probably, but does that mean that we will be able to opt out of DECA and use our own network, we just do so at our own risk?  I was under the impression that it wouldn`t be a choice.  I hope it is, it would save the installation call, MRV is working great on my home network

Maybe I am dense, probably, but does that mean that we will be able to opt out of DECA and use our own network, we just do so at our own risk?  I was under the impression that it wouldn`t be a choice.  I hope it is, it would save the installation call, MRV is working great on my home network

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 12, 2010 8:21:48 PM
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ACE - Expert

vtjay:

If MRV is working fine with your current network, then you don't need to "upgrade" to DECA.  But you still need to activate MRV on your account before May 20th. 

vtjay:

If MRV is working fine with your current network, then you don't need to "upgrade" to DECA.  But you still need to activate MRV on your account before May 20th. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 12, 2010 11:39:21 PM
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Professor

No one was really sure what would happen until now. You also have to understand that there's no guarantee that MRV will work or continue to work reliably without DECA, and if it doesn't you're on your own. With or without DECA you also have to pay the $3/month fee for MRV.

No one was really sure what would happen until now. You also have to understand that there's no guarantee that MRV will work or continue to work reliably without DECA, and if it doesn't you're on your own. With or without DECA you also have to pay the $3/month fee for MRV.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 7:09:34 AM
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As noted on other post I have used beta and had no problems, will possibly opt-in for $3 a month but not for $150-$200 start up costs

As noted on other post I have used beta and had no problems, will possibly opt-in for $3 a month but not for $150-$200 start up costs

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 8:37:52 AM
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I just called to get everything setup and was told I could use my existing setup.  I'm not 100% sure if they were OK with that only because I've been using the beta (I told him I was), but he definitely gave me the option.  I've been using wireless so I opted for DECA (the price was right too). 

I just called to get everything setup and was told I could use my existing setup.  I'm not 100% sure if they were OK with that only because I've been using the beta (I told him I was), but he definitely gave me the option.  I've been using wireless so I opted for DECA (the price was right too). 

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 8:50:05 AM
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Professor

I'll ask again....as I did in another post.....what about this "$50 Activation Fee" that has never been mentioned before(especially in regard to this thread's subject??????????

I'll ask again....as I did in another post.....what about this "$50 Activation Fee" that has never been mentioned before(especially in regard to this thread's subject??????????

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 8:53:10 AM
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Teacher

No idea... I wasn't charged that, nor was it mentioned in any way.  I already got the order confirmation and it was $99 for the " Whole-Home Upgrd and ICK" (which was removed) and $49 for installation, plus tax.  

 

Just call and ask.  It only took 10 minutes.

No idea... I wasn't charged that, nor was it mentioned in any way.  I already got the order confirmation and it was $99 for the " Whole-Home Upgrd and ICK" (which was removed) and $49 for installation, plus tax.  

 

Just call and ask.  It only took 10 minutes.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 9:13:42 AM
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Professor

Where is there a $50 'activation fee' mentioned? The only fees I'm aware of are the $99 upgrade package, up to $49 for installation and $3/month MRV fee after that.

Where is there a $50 'activation fee' mentioned? The only fees I'm aware of are the $99 upgrade package, up to $49 for installation and $3/month MRV fee after that.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 9:55:03 AM
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Professor

sungam,

 

Read user tulanejosh's post in the thread below. He specifically mentions the $99 + $49 and then mentions "avoiding" the $50 Activation. can't say his info was crystal clear, but it definitely leads to my "speculation". Link to that thread is below(I still haven't learned how to use the new "Quote" forum feature:0)

Here's user tulanejosh's post verbatim:

 

"ok so i called back. got a rep that was trained. my upgrade is for tomorrow as well (5/14). Cost was $99 + $49 + tax. I've been a customer for a while (2004ish), so I avoided the $50 activation. I did have to sign up for another 2 years as well, but that wasn't a problem as i don't intend to leave anyway."

 

 

http://forums.directv.com/message/10691293#10691293

 

P.S.

After "re-reading" his response he does clearly state that the "cost was $99 + $49 + tax"!!!! It's the subsequent statement that "got me". Maybe they "waived" the $49 and only charged him the $99 plus tax. And maybe he will read this and clarify that.

sungam,

 

Read user tulanejosh's post in the thread below. He specifically mentions the $99 + $49 and then mentions "avoiding" the $50 Activation. can't say his info was crystal clear, but it definitely leads to my "speculation". Link to that thread is below(I still haven't learned how to use the new "Quote" forum feature:0)

Here's user tulanejosh's post verbatim:

 

"ok so i called back. got a rep that was trained. my upgrade is for tomorrow as well (5/14). Cost was $99 + $49 + tax. I've been a customer for a while (2004ish), so I avoided the $50 activation. I did have to sign up for another 2 years as well, but that wasn't a problem as i don't intend to leave anyway."

 

 

http://forums.directv.com/message/10691293#10691293

 

P.S.

After "re-reading" his response he does clearly state that the "cost was $99 + $49 + tax"!!!! It's the subsequent statement that "got me". Maybe they "waived" the $49 and only charged him the $99 plus tax. And maybe he will read this and clarify that.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 10:01:08 AM
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Expert

It would appear that users who were still within the original two year phase of service are being charged an additional activation fee.  I can only assume that's because their original installation costs (Directv's costs) have not been amortized fully.  By installing the new MRV service, the original 2 year contract would be terminated now and the MRV 2 year contract would take over.

 

Note that older customers are not paying the fee.

It would appear that users who were still within the original two year phase of service are being charged an additional activation fee.  I can only assume that's because their original installation costs (Directv's costs) have not been amortized fully.  By installing the new MRV service, the original 2 year contract would be terminated now and the MRV 2 year contract would take over.

 

Note that older customers are not paying the fee.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 10:16:31 AM
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dcd,

That's kinda the jist that another user told me as well. But PLEASE clarify.....this is a charge that ALL users not with DirecTV for at least 2 years are required to pay.......OR......this is a charge that ONLY "users having DECA/SWim installed" and have not been with D* at least 2 years are required to pay???????

I am asking this because I got my son "hard-wire networked" this past weekend(he has a HR20 and a H23), he got the H23 software update yesterday.....and he has only been with DirecTV for about 9 months(he changed from Comcast at my nudging). He has 3 kids and will NOT be able to afford the $50 Activation fee(and he is SOOOOOO excited about being able to watch his HR20 DVR content on his H23 in his bedroom). If they make him pay $50 i guess "dad will have to subsidize that investment":0)

dcd,

That's kinda the jist that another user told me as well. But PLEASE clarify.....this is a charge that ALL users not with DirecTV for at least 2 years are required to pay.......OR......this is a charge that ONLY "users having DECA/SWim installed" and have not been with D* at least 2 years are required to pay???????

I am asking this because I got my son "hard-wire networked" this past weekend(he has a HR20 and a H23), he got the H23 software update yesterday.....and he has only been with DirecTV for about 9 months(he changed from Comcast at my nudging). He has 3 kids and will NOT be able to afford the $50 Activation fee(and he is SOOOOOO excited about being able to watch his HR20 DVR content on his H23 in his bedroom). If they make him pay $50 i guess "dad will have to subsidize that investment":0)

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 10:45:55 AM
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I just spoke DirecTV twice about being able to use MRV without DECA.  Apparently, all us that are using home networking will be forced to go to DECA once the BETA period ends.  I received this from both representatives I spoke too.  Supposedly, the BETA period ends today and the MRV service will be cancelled, which is yet to be seen.  Since I do not require a equipment upgrade, I would only have to pay $99 for the switch install (instead of $148), and no activation fee.  I just signed up for service 3 months ago and have a 24 month contract.  Supposedly no contract extension would be required either. 

However, I decided not to pay the fee.  I believe it is rediculous for DirecTV to force customers to upgrade to DECA.  Why BETA test a product then not allow the product to be used the way it was BETA tested.  They should have only allowed testers to use DECA technology if they were going to make us use it in the end anyway.  It kind of defeats the purpose of a TEST.  I do understand that they cannot support home networking issues, which is why they are forcing DECA, but that brings up my point in the first place.... why allow it to be tested that way if it was never the intention to let us use it that way.

I just spoke DirecTV twice about being able to use MRV without DECA.  Apparently, all us that are using home networking will be forced to go to DECA once the BETA period ends.  I received this from both representatives I spoke too.  Supposedly, the BETA period ends today and the MRV service will be cancelled, which is yet to be seen.  Since I do not require a equipment upgrade, I would only have to pay $99 for the switch install (instead of $148), and no activation fee.  I just signed up for service 3 months ago and have a 24 month contract.  Supposedly no contract extension would be required either. 

However, I decided not to pay the fee.  I believe it is rediculous for DirecTV to force customers to upgrade to DECA.  Why BETA test a product then not allow the product to be used the way it was BETA tested.  They should have only allowed testers to use DECA technology if they were going to make us use it in the end anyway.  It kind of defeats the purpose of a TEST.  I do understand that they cannot support home networking issues, which is why they are forcing DECA, but that brings up my point in the first place.... why allow it to be tested that way if it was never the intention to let us use it that way.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 10:59:48 AM
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Expert

d-ellis,  You got bad information and I would suggest everyone slow down.  Directv will activate MRV with or without adding DECA to your system.  If there is no DECA, there will be no installation or activation fee.  I have that on top authority and you can take it to the bank.

 

It's official, and exactly as Litzdog originally poisted.  You can use your own networks, no need to buy a DECA system.

d-ellis,  You got bad information and I would suggest everyone slow down.  Directv will activate MRV with or without adding DECA to your system.  If there is no DECA, there will be no installation or activation fee.  I have that on top authority and you can take it to the bank.

 

It's official, and exactly as Litzdog originally poisted.  You can use your own networks, no need to buy a DECA system.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 11:06:04 AM
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That's great news!  I will give them a call back this afternoon and will post how it goes. Thanks.






That's great news!  I will give them a call back this afternoon and will post how it goes. Thanks.


Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 11:28:41 AM
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Professor

dcd,

Thanks for getting the official word on the "Activation Fee". That will make my son very happy!!!!

 

P.S.

Looks like Day 1 of GoLive may require a full-time TECHKNOWGUIDE to monitor this forum to dispel "rumors/bad CSR info":0)

dcd,

Thanks for getting the official word on the "Activation Fee". That will make my son very happy!!!!

 

P.S.

Looks like Day 1 of GoLive may require a full-time TECHKNOWGUIDE to monitor this forum to dispel "rumors/bad CSR info":0)

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 11:45:45 AM
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dcd,


Before I call back, do you have a specific department you recommend for this?  Earlier I spoke to "networking" and "DirecTV Home Protection Plan" CSRs, being bumped there by another CSR, from another CSR.  From my experience with Customer Service, DirecTV is notorious for 10 or so transfer's per call before you get to the right department.

dcd,


Before I call back, do you have a specific department you recommend for this?  Earlier I spoke to "networking" and "DirecTV Home Protection Plan" CSRs, being bumped there by another CSR, from another CSR.  From my experience with Customer Service, DirecTV is notorious for 10 or so transfer's per call before you get to the right department.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 12:04:02 PM
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Professor

I still haven't found any mention of any $50 'activation fee' except here and in that one thread. Nothing in the lengthly discussions at DBSTalk either... 

I still haven't found any mention of any $50 'activation fee' except here and in that one thread. Nothing in the lengthly discussions at DBSTalk either... 

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 12:05:51 PM
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ACE - Expert

d_ellis:

No specific department.  But I suggest you wait a few days.  Your MRV won't be cut off for at least a week.  Give them a chance to work out the kinks.

d_ellis:

No specific department.  But I suggest you wait a few days.  Your MRV won't be cut off for at least a week.  Give them a chance to work out the kinks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 12:41:48 PM
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Scholar

We have 2 HR22 100s, an HR21 700 and 2 D12s.  The HR units are hooked up via Cat5e, ethernet through a combination of 2 gigabit switches and a router/modem.  Beta MRV has been working flawlessly, excepting right at the beginning, prior to another download on all of the dvrs. 

I activated today-took less then 5 minutes, the lady knew exactly what I meant when I said I just wanted to use my existing network.  She even checked to see if it was possible to swap the 2 d12s for HD receivers so I could get MRV on those two, tried for like 15 minutes but couldn't do it without cost so I didn't upgrade them.  The pro-rated $1 something has already shown up on the account.

 

I'm sure it'll be hit/miss with the skill level and willingness to try regarding whoever you get on the phone.  At least for a while.

We have 2 HR22 100s, an HR21 700 and 2 D12s.  The HR units are hooked up via Cat5e, ethernet through a combination of 2 gigabit switches and a router/modem.  Beta MRV has been working flawlessly, excepting right at the beginning, prior to another download on all of the dvrs. 

I activated today-took less then 5 minutes, the lady knew exactly what I meant when I said I just wanted to use my existing network.  She even checked to see if it was possible to swap the 2 d12s for HD receivers so I could get MRV on those two, tried for like 15 minutes but couldn't do it without cost so I didn't upgrade them.  The pro-rated $1 something has already shown up on the account.

 

I'm sure it'll be hit/miss with the skill level and willingness to try regarding whoever you get on the phone.  At least for a while.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 12:51:39 PM
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Mentor

I just called DIRECTV and spoke to somebody in the Networking dept...I asked what I needed and at first he quoted me the $99 deca and the $49 install fee...Then I asked about the Beta test and that a Deca is not needed. I am willing to pay the $3 to have the WHDVR but without the Deca...So he checked with Supervisor and came back and said I was right I could use the WHDVR but it wouldnt be supported through customer service or support..I said OK GREAT!!...he tried to add the $3 charge to the account but struggled so went and checked with supervisor...Then came back and changed his story and said NO i will have to purchase the Deca and Install and that ANYONE with BETA or using MRV it will stop working and you will be FORCED to upgrade to Deca with full tech install.......ITS STUPID ....

 

 

D CELL

 

you just called them and they seem to have worked with you...did they just add the $3 charge you are using your own ethernet networked connections correct.????

 

What do i have to say to them to get them to do this for me....I want the WHDVR to work to but not with the stupid pointless DECA...and INSTALL Smiley Happy

 

Thanks

 

ps I have an HD DVR h22 or 23 i cant remember and then 2 HD recivers HR23s....i have a SWiM i believe and recievers are hooked up with coaxial....but I can run my own cat5 from the back of the HDDVR to the HD stbs right?

I just called DIRECTV and spoke to somebody in the Networking dept...I asked what I needed and at first he quoted me the $99 deca and the $49 install fee...Then I asked about the Beta test and that a Deca is not needed. I am willing to pay the $3 to have the WHDVR but without the Deca...So he checked with Supervisor and came back and said I was right I could use the WHDVR but it wouldnt be supported through customer service or support..I said OK GREAT!!...he tried to add the $3 charge to the account but struggled so went and checked with supervisor...Then came back and changed his story and said NO i will have to purchase the Deca and Install and that ANYONE with BETA or using MRV it will stop working and you will be FORCED to upgrade to Deca with full tech install.......ITS STUPID ....

 

 

D CELL

 

you just called them and they seem to have worked with you...did they just add the $3 charge you are using your own ethernet networked connections correct.????

 

What do i have to say to them to get them to do this for me....I want the WHDVR to work to but not with the stupid pointless DECA...and INSTALL Smiley Happy

 

Thanks

 

ps I have an HD DVR h22 or 23 i cant remember and then 2 HD recivers HR23s....i have a SWiM i believe and recievers are hooked up with coaxial....but I can run my own cat5 from the back of the HDDVR to the HD stbs right?

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 12:57:12 PM
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Professor

sungam,

 

yeah, I think I had a "knee jerk reaction" to the user's comment in that thread. User dcd has stated he has verified via "top authority" that no DECA = no fees for signup(and we can take that to the bank). That means if he's wrong I will look to him for my son's $50 Activation fee:0)

BTW,

Thank's for pulling some string's to get the H23 MRV software for my son...I owe you one:0)

sungam,

 

yeah, I think I had a "knee jerk reaction" to the user's comment in that thread. User dcd has stated he has verified via "top authority" that no DECA = no fees for signup(and we can take that to the bank). That means if he's wrong I will look to him for my son's $50 Activation fee:0)

BTW,

Thank's for pulling some string's to get the H23 MRV software for my son...I owe you one:0)

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:06:40 PM
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Tutor





jh029s:




 




I was given the same run around.  I might try back this evening, but will probably try back in a few days, as litzdog911 suggested. It doesn't make sense for the receivers to have the functionality to do it, but they won't allow it.








jh029s:




 




I was given the same run around.  I might try back this evening, but will probably try back in a few days, as litzdog911 suggested. It doesn't make sense for the receivers to have the functionality to do it, but they won't allow it.



Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:08:52 PM
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Professor

d_ellis,

I'm not sure that the new "Quote Feature' on the forums is working as intended:0(

d_ellis,

I'm not sure that the new "Quote Feature' on the forums is working as intended:0(

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:10:12 PM
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djdicetn:




 




I think your right.  I went ahead and editted my post... I believe it came through this time without the quote. 








djdicetn:




 




I think your right.  I went ahead and editted my post... I believe it came through this time without the quote. 



Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:12:28 PM
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Scholar




Quote:



Originally Posted by
jh029s

 







Quote:



Originally Posted by
jh029s

 



Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:13:30 PM
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Quote:



Originally Posted by
jh029s

 







Quote:



Originally Posted by
jh029s

 



Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:16:53 PM
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Professor

You might want to give it a few days and then try again. No 'magic' words that I know of, but you may have to try a few times until you get someone who knows what to do. Some CSRs just seem more motivated than others when it comes to learning new things.

You might want to give it a few days and then try again. No 'magic' words that I know of, but you may have to try a few times until you get someone who knows what to do. Some CSRs just seem more motivated than others when it comes to learning new things.

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:17:20 PM
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jh029s,

I tried to use "quote" didn't work.

 

Yes, I called about 1PM EST, told her I was using the beta MRV on my wired home network, with no problems, and wanted to activate MRV, using same-that I didn't want to use/upgrade to DECA. It was done about 2 minutes later. Yes, I'm just being charged the $3/MO for MRV, using my wired home network.

 

I think, at least for now, it's just hit/miss with who you get and how competant they are.

 

Sungam, yes, motivated, that's what I meant to include with competant...

jh029s,

I tried to use "quote" didn't work.

 

Yes, I called about 1PM EST, told her I was using the beta MRV on my wired home network, with no problems, and wanted to activate MRV, using same-that I didn't want to use/upgrade to DECA. It was done about 2 minutes later. Yes, I'm just being charged the $3/MO for MRV, using my wired home network.

 

I think, at least for now, it's just hit/miss with who you get and how competant they are.

 

Sungam, yes, motivated, that's what I meant to include with competant...

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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May 13, 2010 1:22:19 PM
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I think that if you try to put your reply after the quoted text block it doesn't work, but if you just start typing it'll put your text before the quote... let's see if this works.

Quote:
Originally Posted by dcell 

I think that if you try to put your reply after the quoted text block it doesn't work, but if you just start typing it'll put your text before the quote... let's see if this works.

Quote:
Originally Posted by dcell 

Re: How to sign up for MRV if you're using your own networking (not DECA) ...

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