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How to set up & use your remote control.

Do you have questions about your DIRECTV Remote?

Have you run into trouble programming or using your DIRECTV Remote? Don’t worry, this page will offer you all of our most helpful support for your remote controls.

Regardless of whether you have a Universal or a Genie DIRECTV Remote, we’ll offer you help on setting up your remote, programming your remote, troubleshooting your remote and even how to use your tablet or mobile device as a remote control.

Latest messages about Remote Controls

TV goes to ROKU screen instead of Satellite screen

When I turn on the television with the Genie Remote it goes to the Roku screen instead of the Direct TV screen. How can I change t...
by onodream on Jul 15, 2018 12:40 PM
4 4 Replies 126 Views

Sony SA-CT260H sound bar won't power on with remote

I have a genie remote, and can program it to control volume, but it will not turn the sound bar off and on. Any ideas?
by JohnnyDanger on Jul 14, 2018 10:10 PM
1 1 Reply 64 Views

How many "new" remotes do I have to go through before one works?

I have a Sanyo DP42841, a DirectTV receiver model h25-500. About 3 months ago the volume, TV input, ON, Off, Power buttons on the ...
by drcheri on Jun 26, 2018 2:10 PM
1 1 Reply 154 Views

caller ID display

How do I get phone caller ID on new Genie software ? No Extras menu in new software.
by Kgator on Jun 22, 2018 4:27 PM
1 1 Reply 153 Views

HDMI output not supported

I feel like I am in the Twilight Zone. Up until 2 weeks ago my phone was streaming perfectly to my TV. A little background .. I am...
by twebigwill on Jun 21, 2018 7:27 PM
1 1 Reply 419 Views

Cant control tv volume

The volume is stuck on max, can't control with direct tv remote or tv remote. Help plz
by Katalinajo on Jun 14, 2018 10:53 PM
3 3 Replies 265 Views

2 tv remotes

Have one RC73 remote. We sit across the room from each other can I have another remote for the same tv??
by Cochpat on May 29, 2018 8:29 PM
2 2 Replies 174 Views

Direct TV remote app

Direct TV app keeps saying can't connect to the receiver
by Cardinal_lady on May 23, 2018 10:56 PM
1 1 Reply 233 Views

Wireless genie wont turn Samsung Tv on.

I tried to program the genie but it wont change from IF to RF and it wont turn the Samsung Tv on or off.
by Mapadilla1953 on May 23, 2018 1:11 PM
1 1 Reply 149 Views

Connecting my RC73 to a Samsung HW-KM45C sound bar

No error message just can't get the RC73 remote to connect to my Samsung HW-KM45C sound bar.
by dspence4 on May 13, 2018 12:07 PM
4 4 Replies 375 Views

How do I order a lighted remote?

Everytime I click on this link https://www.directv.com/DTVAPP/content/equipment/remotes to order/view type of remote it takes me t...
by n5gqbn5gqb on May 12, 2018 11:35 PM
1 1 Reply 195 Views

Last Chance

on the new menu how long does a program stay on the last chance list?
by beaves on May 9, 2018 11:43 AM
3 3 Replies 285 Views

HD Resolution

How do I change the resolution from 480 to 1080IP?
by Joebizz1959 on May 7, 2018 8:48 AM
2 2 Replies 179 Views

Programing a xfinity to operate a D12/100 direct tv box

I need the remote code for the D12/100 cable box, so i can program a xfinity universal remote ,my factory remote got broken. Pleas...
by Happyjack53 on May 5, 2018 8:35 PM
2 2 Replies 178 Views


My wife and I have had AT&T and Directv for over 10 years. We spend over $400 a month in satellite, cell and wifi service.Directv ...
by Douggg on Apr 23, 2018 1:09 PM
1 1 Reply 615 Views
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