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DIRECTV Outages & Errors
The meanings behind error codes & more!

Do you need some help resolving some issues with your DIRECTV service?

If so, you’re in the right place.

Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!

Latest messages about Errors & Outages

Error Code 771 on 1 or 2 Channels

I was getting error code 771 on one channel but just for a for a few minutes then it was back to normal then I get the error again...
by Grumpy1979 on Oct 18, 2018 2:26 PM
2 2 Replies 153 Views
153 Views

Selecting Guide On Remote

When selecting Guide on the remote all the channels just read "To Be Announced". It has been like this for a couple of days. There...
by bobcarter on Sep 19, 2018 1:43 PM
2 2 Replies 184 Views
184 Views

Cant get the new channels that i upgraded too like the travel channel

I switched tv packages the 28th and went from the 160 channels to the 185+ channels and still haven't got my new channels I wanted...
by Vamplord1666 on Sep 2, 2018 2:30 AM
2 2 Replies 146 Views
146 Views

NECESITO AYUDA

HOLA A TODOS. NO SE COMO LLEGUE HASTA AQUI. CREO QUE FUE LA DESESPERACION POR NO PODER ENCONTRAR UNA SOLUCION A MI REQUERIMIENTO.C...
by ATYTCECILIA on Jul 25, 2018 9:51 AM
2 2 Replies 145 Views
145 Views

Playlist and Menu

Do not care for the updated Playlist and Guide since it was updated. Other customers experiencing difficult with new version?
by rockyhill on Jul 21, 2018 8:35 AM
1 1 Reply 177 Views
177 Views

Direct TV resetting box

We recently lost power and now when I turn on my television is display snow like on the screen. How do I reset the box to get my c...
by TerryRM on Jul 16, 2018 11:36 PM
2 2 Replies 321 Views
321 Views

Unable to use DirecTV app - "Account not active" error message

Almost two months ago, I was watching my recorded programs on my iPad. That same day, out of nowhere, I was no longer able to use ...
by tara_not_tarra on Jul 9, 2018 5:43 PM
6 6 Replies 478 Views
478 Views

Paying for services no longer available.

When we signed up for Direct TV a year ago we were told we would be able to stream through our phones and tablets. This feature wo...
by CLF1133 on Jun 26, 2018 7:40 AM
12 12 Replies 555 Views
555 Views

Wont turn on

No signal the green light is on in the back but won’t turn on. 
by KIMM1212 on Jun 5, 2018 7:22 AM
15 15 Replies 554 Views
554 Views

How come it says I am not authorized to use my DTV?

The DTV tells me I am not authorized to use it. Hmmmm...very slow too. This all came about when you changed to "new guide". I've h...
by djkaren5150 on May 11, 2018 1:49 PM
0 0 Replies 251 Views
251 Views

Stolen Equipment

My lake house was broke into a few months back and my direct TV equipment was stolen along with other electronics and property. Ho...
by smithlake on May 2, 2018 12:54 PM
1 1 Reply 480 Views
480 Views

Issues with On Demand

When trying to watch almost anything on Demand I get a message saying it’s having trouble connecting to the internet and then it g...
by CyndiC60 on Apr 25, 2018 5:59 AM
3 3 Replies 954 Views
954 Views

Passcode

How can i reset my passcode to thr parental controls online
by Mieu8583 on Apr 22, 2018 7:14 AM
4 4 Replies 286 Views
286 Views

I am trying to find a version of the "Directv App" that will load on my Samsung tablet.

I was able to use the Directv App without any problems on my tablet. I am now getting an error message when trying to connect and ...
by thedoghouse789 on Mar 30, 2018 12:06 PM
5 5 Replies 868 Views
868 Views

ESPN out, but not from weather!

Why for the past several weeks have we been getting the 771 loss of signal message...when there is no obstruction to the dish, the...
by User3887204 on Mar 29, 2018 4:39 PM
2 2 Replies 512 Views
512 Views
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