Explore & discover

Helpful Links

Impacted by the government shutdown? AT&T can help.  Learn more
DIRECTV Outages & Errors
The meanings behind error codes & more!

Do you need some help resolving some issues with your DIRECTV service?

If so, you’re in the right place.

Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!

Latest messages about Errors & Outages

The discovery HD channel seems to be stuck changinging between play and pause -

The discovery HD channel seems to be stuck changinging between play and pause - this is the only channel doing this.
by msholford on Jan 6, 2019 3:31 PM
1 1 Reply 51 Views
51 Views

Error code 21-43-72-589

HR24-500 has audio dropouts. Sometimes a split second, some are over two minutes. Rebooted several times. Changed cables. AVR is g...
by PowerQ63 on Jan 5, 2019 11:17 AM
2 2 Replies 59 Views
59 Views

Screen freezing and no voice

My two other tv screens are freezing and no voice every few seconds. This has been going on since the weekend. I called DirectTV a...
by Broadlands624 on Jan 3, 2019 8:53 AM
4 4 Replies 176 Views
176 Views

Unable to connect to database

My receiver has been powered off for 2 months. Now it says I need a reset, code 722. I'm ok with that. Problem is when I get to th...
by Alkillion on Dec 12, 2018 8:42 AM
2 2 Replies 131 Views
131 Views

4K shut down

My 4K genie completely shut down tonight with the message "no srevers detected". After spending 20 plus minutes on the phone with ...
by falconsfan on Dec 11, 2018 9:14 PM
7 7 Replies 188 Views
188 Views

771 error on one of two receivers

Error 771 on one receiver but not the other. Some channels cannot be viewed (TCM, IFC), but most others are fine. Second receiver ...
by TomFioretti on Dec 6, 2018 11:26 AM
7 7 Replies 351 Views
351 Views

Error Code 771 on 1 or 2 Channels

I was getting error code 771 on one channel but just for a for a few minutes then it was back to normal then I get the error again...
by Grumpy1979 on Oct 18, 2018 2:26 PM
2 2 Replies 353 Views
353 Views

Selecting Guide On Remote

When selecting Guide on the remote all the channels just read "To Be Announced". It has been like this for a couple of days. There...
by bobcarter on Sep 19, 2018 1:43 PM
2 2 Replies 242 Views
242 Views

Cant get the new channels that i upgraded too like the travel channel

I switched tv packages the 28th and went from the 160 channels to the 185+ channels and still haven't got my new channels I wanted...
by Vamplord1666 on Sep 2, 2018 2:30 AM
2 2 Replies 175 Views
175 Views

NECESITO AYUDA

HOLA A TODOS. NO SE COMO LLEGUE HASTA AQUI. CREO QUE FUE LA DESESPERACION POR NO PODER ENCONTRAR UNA SOLUCION A MI REQUERIMIENTO.C...
by ATYTCECILIA on Jul 25, 2018 9:51 AM
2 2 Replies 172 Views
172 Views

Playlist and Menu

Do not care for the updated Playlist and Guide since it was updated. Other customers experiencing difficult with new version?
by rockyhill on Jul 21, 2018 8:35 AM
1 1 Reply 209 Views
209 Views

Direct TV resetting box

We recently lost power and now when I turn on my television is display snow like on the screen. How do I reset the box to get my c...
by TerryRM on Jul 16, 2018 11:36 PM
2 2 Replies 424 Views
424 Views

Unable to use DirecTV app - "Account not active" error message

Almost two months ago, I was watching my recorded programs on my iPad. That same day, out of nowhere, I was no longer able to use ...
by tara_not_tarra on Jul 9, 2018 5:43 PM
6 6 Replies 562 Views
562 Views

Paying for services no longer available.

When we signed up for Direct TV a year ago we were told we would be able to stream through our phones and tablets. This feature wo...
by CLF1133 on Jun 26, 2018 7:40 AM
12 12 Replies 626 Views
626 Views

Wont turn on

No signal the green light is on in the back but won’t turn on. 
by KIMM1212 on Jun 5, 2018 7:22 AM
15 15 Replies 658 Views
658 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question