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DIRECTV Outages & Errors
The meanings behind error codes & more!

Do you need some help resolving some issues with your DIRECTV service?

If so, you’re in the right place.

Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!

Latest messages about Errors & Outages

Direct TV resetting box

We recently lost power and now when I turn on my television is display snow like on the screen. How do I reset the box to get my c...
by TerryRM on Jul 16, 2018 11:36 PM
2 2 Replies 77 Views

Unable to use DirecTV app - "Account not active" error message

Almost two months ago, I was watching my recorded programs on my iPad. That same day, out of nowhere, I was no longer able to use ...
by tara_not_tarra on Jul 9, 2018 5:43 PM
4 4 Replies 139 Views

Paying for services no longer available.

When we signed up for Direct TV a year ago we were told we would be able to stream through our phones and tablets. This feature wo...
by CLF1133 on Jun 26, 2018 7:40 AM
12 12 Replies 302 Views

Wont turn on

No signal the green light is on in the back but won’t turn on. 
by KIMM1212 on Jun 5, 2018 7:22 AM
15 15 Replies 327 Views

How come it says I am not authorized to use my DTV?

The DTV tells me I am not authorized to use it. Hmmmm...very slow too. This all came about when you changed to "new guide". I've h...
by djkaren5150 on May 11, 2018 1:49 PM
0 0 Replies 153 Views

Stolen Equipment

My lake house was broke into a few months back and my direct TV equipment was stolen along with other electronics and property. Ho...
by smithlake on May 2, 2018 12:54 PM
1 1 Reply 272 Views

Issues with On Demand

When trying to watch almost anything on Demand I get a message saying it’s having trouble connecting to the internet and then it g...
by CyndiC60 on Apr 25, 2018 5:59 AM
2 2 Replies 411 Views


How can i reset my passcode to thr parental controls online
by Mieu8583 on Apr 22, 2018 7:14 AM
4 4 Replies 173 Views

I am trying to find a version of the "Directv App" that will load on my Samsung tablet.

I was able to use the Directv App without any problems on my tablet. I am now getting an error message when trying to connect and ...
by thedoghouse789 on Mar 30, 2018 12:06 PM
5 5 Replies 605 Views

ESPN out, but not from weather!

Why for the past several weeks have we been getting the 771 loss of signal message...when there is no obstruction to the dish, the...
by 1Pissed on Mar 29, 2018 4:39 PM
2 2 Replies 353 Views

4K genie no servers detected

All of a sudden my 4K genie is no longer working. All other genies work just great. I’ve reset the complete system several times a...
by Hamlinfan11 on Mar 11, 2018 7:46 PM
13 13 Replies 2011 Views

My Direct Tv service and account dissapeared

I was watching a movie an hour ago and all the sudden my direct tv switched to the dreaded "you don't get this channel, loser" scr...
by Sheri72 on Mar 6, 2018 3:26 AM
2 2 Replies 635 Views
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