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Posted Dec 26, 2013
7:21:42 AM
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Unable to start network services 202.

Hr24 says it has internet connection but trying to watch VOD and it says to test connection. Connection tests fine, go to more sys info, gives above error.   installer has direct networks box on our coax and attached via Ethernet cord to my router. Just started after a repair to my Uverse.

Hr24 says it has internet connection but trying to watch VOD and it says to test connection. Connection tests fine, go to more sys info, gives above error.   installer has direct networks box on our coax and attached via Ethernet cord to my router. Just started after a repair to my Uverse.

Unable to start network services 202.

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Dec 26, 2013 7:35:44 AM
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Lets start with the basics.  How is your HR24 connected to your router?  Is it through a Ethernet over Power adapter plugged into a Surge protector (should be plugged into the actual wall outlet), or is it connected with Ethernet wiring back to the router or network switch.

Have you tried connecting a laptop, desktop to that jack that the HR44 is connected to, to make sure you can connect to the outside world?

Now the biggie.  Have you tried to do the Red Button Reboot (open up the card access door on the front, and press the red button).

Is this happening with all Video On Demand channels?

Lets start with the basics.  How is your HR24 connected to your router?  Is it through a Ethernet over Power adapter plugged into a Surge protector (should be plugged into the actual wall outlet), or is it connected with Ethernet wiring back to the router or network switch.

Have you tried connecting a laptop, desktop to that jack that the HR44 is connected to, to make sure you can connect to the outside world?

Now the biggie.  Have you tried to do the Red Button Reboot (open up the card access door on the front, and press the red button).

Is this happening with all Video On Demand channels?

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Dec 26, 2013 8:10:49 AM
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Disconnect AC power to the HR24, then disconnect AC power from your router for a minute or so, then plug it back in.  Give the router a couple of minutes to settle down, then reconnect AC power to the HR24.  Then, and this is important, forget VOD for 24 hours, then tune to channel 1239 and try one of the music programs.  If that works you're good to go.

Disconnect AC power to the HR24, then disconnect AC power from your router for a minute or so, then plug it back in.  Give the router a couple of minutes to settle down, then reconnect AC power to the HR24.  Then, and this is important, forget VOD for 24 hours, then tune to channel 1239 and try one of the music programs.  If that works you're good to go.

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Dec 26, 2013 9:18:27 AM
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Thanks! A reboot did it!

Colleen Williamson

Network Analyst

Hazelwood School District

15955 New Halls Ferry Road

Florissant, Missouri 63031

Office: 314-953-5093

Cell: 314-574-3765

cwilliamson@hazelwoodschools.org<mailto:cwilliamson@hazelwoodschools.org>

Thanks! A reboot did it!

Colleen Williamson

Network Analyst

Hazelwood School District

15955 New Halls Ferry Road

Florissant, Missouri 63031

Office: 314-953-5093

Cell: 314-574-3765

cwilliamson@hazelwoodschools.org<mailto:cwilliamson@hazelwoodschools.org>

Re: Unable to start network services 202.

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Dec 26, 2013 5:15:49 PM
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It shouldn't, unless you have a modem or router going bad.  I have U-Verse, but everything for my network is connected to a APC UPS now, so that I would not have to worry about waiting for a reboot, if we have a furry tailed rat issue, fallen branch, or bad transformer.

Our utility which is City ran, is pretty good in fixing problems within two hours, so my network downtime would be minimal at most.

What is the manf & model of your modem & router?  Is your ISP with Charter or ATT?  You can always have your ISP run a test on your connection and modem, since this should not happen if you lose power and the network reboots.

It shouldn't, unless you have a modem or router going bad.  I have U-Verse, but everything for my network is connected to a APC UPS now, so that I would not have to worry about waiting for a reboot, if we have a furry tailed rat issue, fallen branch, or bad transformer.

Our utility which is City ran, is pretty good in fixing problems within two hours, so my network downtime would be minimal at most.

What is the manf & model of your modem & router?  Is your ISP with Charter or ATT?  You can always have your ISP run a test on your connection and modem, since this should not happen if you lose power and the network reboots.

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Dec 26, 2013 5:27:06 PM
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of course it can happen.  was just a glitch.  and as the OP reported, it as already been fix.

of course it can happen.  was just a glitch.  and as the OP reported, it as already been fix.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 26, 2013 6:01:40 PM
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Thanks all!

Colleen Williamson

Network Analyst

Hazelwood School District

15955 New Halls Ferry Road

Florissant, Missouri 63031

Office: 314-953-5093

Cell: 314-574-3765

cwilliamson@hazelwoodschools.org<mailto:cwilliamson@hazelwoodschools.org>

Thanks all!

Colleen Williamson

Network Analyst

Hazelwood School District

15955 New Halls Ferry Road

Florissant, Missouri 63031

Office: 314-953-5093

Cell: 314-574-3765

cwilliamson@hazelwoodschools.org<mailto:cwilliamson@hazelwoodschools.org>

Re: Unable to start network services 202.

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