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Posted Feb 9, 2014
4:26:33 PM
HR24-100

I have a HR24-100 receiver that is connected to a Samsung smart tv.The tv is hard wired to my internet.TV works great and all apps work great.Problem is I am not able to order movies on demand straight from the TV. The TV is connected to the HR24-100 via HDMI cable.Why can't I order movies on demand? Also when I order movies on demand from my laptop the HR24-100 shows no internet connection.Why?

I have a HR24-100 receiver that is connected to a Samsung smart tv.The tv is hard wired to my internet.TV works great and all apps work great.Problem is I am not able to order movies on demand straight from the TV. The TV is connected to the HR24-100 via HDMI cable.Why can't I order movies on demand? Also when I order movies on demand from my laptop the HR24-100 shows no internet connection.Why?

HR24-100

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Feb 9, 2014 4:36:32 PM
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ACE - Expert

How is the HR24 connected to your home network for internet access?  It requires its own connect and has nothing to do with your TV's internet connection.

How is the HR24 connected to your home network for internet access?  It requires its own connect and has nothing to do with your TV's internet connection.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 9, 2014 6:26:24 PM
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ACE - Expert

Press the DASH button on your DirecTV remote, does the pop up message indicates "Internet: Connected"?

Press the DASH button on your DirecTV remote, does the pop up message indicates "Internet: Connected"?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 10, 2014 10:55:30 AM
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Tutor

Indicates No Internet Connection

Indicates No Internet Connection

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Feb 10, 2014 12:15:37 PM
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Professor

If the HR24 is your only DTV receiver then you can connect an Ethernet cable to it. you may need a Ethernet switch to add more ports from the Ethernet cable to the TV or move the TVs Ethernet cable to the HR24.  If the HR24 is not your only DTV receiver and you have the Whole Home system you need a DECA BB with power suppy.

If the HR24 is your only DTV receiver then you can connect an Ethernet cable to it. you may need a Ethernet switch to add more ports from the Ethernet cable to the TV or move the TVs Ethernet cable to the HR24.  If the HR24 is not your only DTV receiver and you have the Whole Home system you need a DECA BB with power suppy.

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Feb 10, 2014 3:14:20 PM
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ACE - Expert

Do you have any other receivers or DVRs?

Do you have any other receivers or DVRs?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 11, 2014 3:16:56 PM
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Yes I have one other HD receiver and one standard receiver besides the HR24

Yes I have one other HD receiver and one standard receiver besides the HR24

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Feb 11, 2014 3:18:57 PM
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I have a CAP 5 cable that connects the internet to the TV

I have a CAP 5 cable that connects the internet to the TV

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Feb 11, 2014 3:33:11 PM
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Professor

If you have the Whole Home system you need a DECA BB with power supply that connects to your router with an Ethernet cable then coax to you SWM splitter.

If you have the Whole Home system you need a DECA BB with power supply that connects to your router with an Ethernet cable then coax to you SWM splitter.

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Feb 11, 2014 3:52:52 PM
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ACE - Expert
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 11, 2014 4:29:36 PM
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Excuse my ignorance,what is a DECA BB with power supply and SWM splitter? I don't have the whole house system.

Excuse my ignorance,what is a DECA BB with power supply and SWM splitter? I don't have the whole house system.

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Feb 11, 2014 4:43:27 PM
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Professor

Ok then you just need to connect an Ethernet cable to the HR24 then reset the HR24 with the red button behind the access card door.

The DECA BB is an adapter that puts the internet signal onto the coax for the HR24 and any other DTV receivers to use provide you have a SWM system that uses SWM splitters a power inserter and a SWM LNB.

Ok then you just need to connect an Ethernet cable to the HR24 then reset the HR24 with the red button behind the access card door.

The DECA BB is an adapter that puts the internet signal onto the coax for the HR24 and any other DTV receivers to use provide you have a SWM system that uses SWM splitters a power inserter and a SWM LNB.

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Feb 11, 2014 5:09:28 PM
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Tutor

Directv said that I can get a WiFi Deca Wireless Cinema Connection Kit.Would that work? I have the Samsung Smart TV in the Great room.My Direct TV receiver is in another room with wiring run through the walls.My internet is in another room also with wiring through the walls also.

Directv said that I can get a WiFi Deca Wireless Cinema Connection Kit.Would that work? I have the Samsung Smart TV in the Great room.My Direct TV receiver is in another room with wiring run through the walls.My internet is in another room also with wiring through the walls also.

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Feb 11, 2014 5:19:37 PM
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ACE - Expert

Yes, the CCK-W will work, but we try to advice folks to get a wired set up if at all possible

Yes, the CCK-W will work, but we try to advice folks to get a wired set up if at all possible

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 11, 2014 6:08:42 PM
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Tutor

So for a wired connection.I would connect the cap5 cable to the HR24, that I have currently connected to my TV. Then what?

So for a wired connection.I would connect the cap5 cable to the HR24, that I have currently connected to my TV. Then what?

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Feb 11, 2014 6:16:10 PM
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Professor

You can get a net switch that will connect to the Ethernet cable that is connected to the TV then you can then use shorter cables to connect to both, then you will need to use the red button to reset the HR24.

You can get a net switch that will connect to the Ethernet cable that is connected to the TV then you can then use shorter cables to connect to both, then you will need to use the red button to reset the HR24.

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Feb 11, 2014 6:47:19 PM
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Tutor

So  my CAP5 cable that is connected to the TV, I would connect it to a Ethernet switch,then run two cables,one cable to Directv and one cable to TV from the Ethernet switch.

So  my CAP5 cable that is connected to the TV, I would connect it to a Ethernet switch,then run two cables,one cable to Directv and one cable to TV from the Ethernet switch.

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Feb 11, 2014 8:32:23 PM
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Professor

correct and you also need to plug the net switch into an AC outlet.

correct and you also need to plug the net switch into an AC outlet.

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