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Posted Aug 24, 2013
11:21:13 AM
Anyone have issues with Genie killing your speed?

Hello...I'm now to Directv.

I noticed after getting the bundle from Directv and Windstream that my speed was buried.Couldn't stream wifi on smart phne,xbox live much less watch movie on demand without them freezing.

Windstream came out and spend forever working on it and after running speed test with Genie on and off...looks like Geneie is burying my speed and bogging it down to basically nothing.

with Genie off-upload at 6.8mbps/download 1mbps ....with Genie ON -upload at.36mbps/download at .50mbps

They are coming out in a couple of days to take a look.What are your thoughts and what should I have done?

Thank you!

Hello...I'm now to Directv.

I noticed after getting the bundle from Directv and Windstream that my speed was buried.Couldn't stream wifi on smart phne,xbox live much less watch movie on demand without them freezing.

Windstream came out and spend forever working on it and after running speed test with Genie on and off...looks like Geneie is burying my speed and bogging it down to basically nothing.

with Genie off-upload at 6.8mbps/download 1mbps ....with Genie ON -upload at.36mbps/download at .50mbps

They are coming out in a couple of days to take a look.What are your thoughts and what should I have done?

Thank you!

Anyone have issues with Genie killing your speed?

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Aug 24, 2013 12:40:29 PM
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ACE - Expert

What "Genie" device do you have?  Model number?

What "Genie" device do you have?  Model number?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 24, 2013 1:05:37 PM
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Tutor

Hr44-500

Genie dvr

Hr44-500

Genie dvr

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Aug 24, 2013 1:06:44 PM
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Tutor

oh and genie mini C41-100

Genie is Hd-DVR

oh and genie mini C41-100

Genie is Hd-DVR

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Aug 24, 2013 3:11:13 PM
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Expert

I'd guess you have a case of IP conflict in your network.  Try this:  On your HDDVR press:

MENU SETTINGS & HELP
SETTINGS
NETWORK SET UP RESTORE DEFAULTS
CONNECT NOW
GET CONNECTED WIRELESS.  the receiver will then scan for Wi-Fi networks
and should d find yours.  once it finds your SSID, select your network
name.  if your network is secured, it will ask you to type in your
password.  if successful, you will get a message that says
"congratulations, your receiver is connected to the internet" Note that your SSID and/or password
cannot have any spaces and/or special characters

I'd guess you have a case of IP conflict in your network.  Try this:  On your HDDVR press:

MENU SETTINGS & HELP
SETTINGS
NETWORK SET UP RESTORE DEFAULTS
CONNECT NOW
GET CONNECTED WIRELESS.  the receiver will then scan for Wi-Fi networks
and should d find yours.  once it finds your SSID, select your network
name.  if your network is secured, it will ask you to type in your
password.  if successful, you will get a message that says
"congratulations, your receiver is connected to the internet" Note that your SSID and/or password
cannot have any spaces and/or special characters

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Aug 24, 2013 3:14:15 PM
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Tutor

Yep...did that at start up.

Thanx though.

Yep...did that at start up.

Thanx though.

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Aug 24, 2013 4:01:50 PM
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Employee

and other equipment (receivers) besides the ones already posted?

and other equipment (receivers) besides the ones already posted?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 24, 2013 4:27:17 PM
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Tutor

No sir

No sir

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Aug 24, 2013 4:59:39 PM
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Employee

If your receiver was recently installed, it downloads "tons" of stuff right after  installation.  I'd  say give it a day to "settle" and see if it improves

If your receiver was recently installed, it downloads "tons" of stuff right after  installation.  I'd  say give it a day to "settle" and see if it improves

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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