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Some channels suddenly not available for recording

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Some channels suddenly not available for recording

Starting in the last day or two, my directtv now app will not let me record shows on certain networks like msnbc.  I can watch the show currently playing but i cannot record it.  Also when i go to future shows to set a recording i am told that the show is “unavailable.” I get code 40006-004.  I have forced quite the app and shut down i pad.  I have uninstalled and reinstalled the app.  Nothing so,far has helped. 

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Message 1 of 4
ACE - Master

Re: Some channels suddenly not available for recording

Not saying it isn't a problem, it is, but...

The MSNBC app should authenticate with DTVN credentials:

https://www.att.com/esupport/article.html#!/directv-now/KM1222524?isreauth=true&gsi=yZZYwiMG

That might obviate your need to record at least some of the MSNBC programs.

Only a workaround of course, but it's an option that's there.

 

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Message 2 of 4
Contributor

Re: Some channels suddenly not available for recording

I get exactly the same message for that network.  It happens for most shows on that network - but some do record. Haven’t seen it on other networks. Somebody at the hub has a political bias?

 

Just started this week for me as well. 

 

I’m in Atlanta on an AppleTV 4 if that helps. 

Message 3 of 4
Mentor

Re: Some channels suddenly not available for recording

 Update: this seems to be fixed!  It works now on fire tv and appleTV ...Thank you

—————

I spent over an hour “chatting” about this and they supposedly escalated ... but no fix yet.  It happens in appleTV iPhone, and iPad . I was able to record Nancy Pelosi town hall and one episode of kasieDC but no other msnbc programming. Refreshing account, reinstalling app, etc did not work.  First I thought it was a licensing issue ...maybe they’re  pushing podcasts? But now it appears to be a technical glitch. Cannot record msnbc but other nbc -affiliated content on their sister channels does record.  The directvnow guide for future schedules recordings gives error 40006-004  , which isn’t even listed in the error codes. If trying to record while the show is on air , it changes to “there is a recording problem” —   Fix this, please!  

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