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Roku exit and cancel links do not work

Contributor

Roku exit and cancel links do not work

My Roku 3 DirecTv Now App does not exit when using back button twice and receiving a exit or cancel links, either link is frozen and does not work. I have to press the home button to get out of app, which leaves me to believe the app might be streaming in background.

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Message 1 of 8
Administrator

Re: Roku exit and cancel links do not work

Hey Larry, thanks for reaching out to us here at DIRECTV NOW.  I see you are having a hard time with your DIRECTV NOW app on your Roku device, this is definitely not something we want for our customers and I can definitely help you with this! First lets try a few troubleshooting steps, I would like you go ahead and start off by uninstalling and reinstalling the app "channel" Please let us know if that clears the issue we will be standing by awaiting a response. 


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
ACE - Guru

Re: Roku exit and cancel links do not work

This is happening on every Roku that’s running OS 8. Exit no longer works. Uninstall and reinstall makes no difference. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8

Re: Roku exit and cancel links do not work

I’m experiencing the same issue. Are there plans to fix this?

Message 4 of 8
Teacher

Re: Roku exit and cancel links do not work

Same problem here on Roku 4 with SW 8 and DTN version 1.10

Message 5 of 8
Tutor

Re: Roku exit and cancel links do not work

Having same issue - cannot exit the Direct TV Now Application, it apparently remains streaming in the background and causes issues for using other devices - too many concurrent users or streams are active at same time, I am having to reboot the Roku to drop the stream and release the device from Direct TV Now application - this is a totally unacceptable user experience!! When Ieave the Direct TV Now app on the Roku, all streaming should cease and release that device from Direct TV Now.

 

Message 6 of 8

Re: Roku exit and cancel links do not work

I guess AT&T doesn’t read these threads? It’s obvious a lot of customers are experiencing this yet they act as if it’s an unknown issue when you contact them. Hello AT&T??? Can you help us? I think I’m going to switch to YouTube TV. 

Message 7 of 8
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Master

Re: Roku exit and cancel links do not work

No they don't. This is just a customer community forum with no support personnel present. To get any results from DTVN you will need to report to a rep via the chat facility. Then do not expect anything.

Message 8 of 8
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