11-23-2017 10:10 AM
My Roku 3 DirecTv Now App does not exit when using back button twice and receiving a exit or cancel links, either link is frozen and does not work. I have to press the home button to get out of app, which leaves me to believe the app might be streaming in background.
11-24-2017 12:37 PM
Hey Larry, thanks for reaching out to us here at DIRECTV NOW. I see you are having a hard time with your DIRECTV NOW app on your Roku device, this is definitely not something we want for our customers and I can definitely help you with this! First lets try a few troubleshooting steps, I would like you go ahead and start off by uninstalling and reinstalling the app "channel" Please let us know if that clears the issue we will be standing by awaiting a response.
- edited 11-24-2017 3:18 PM
This is happening on every Roku that’s running OS 8. Exit no longer works. Uninstall and reinstall makes no difference.
12-04-2017 10:57 AM
Having same issue - cannot exit the Direct TV Now Application, it apparently remains streaming in the background and causes issues for using other devices - too many concurrent users or streams are active at same time, I am having to reboot the Roku to drop the stream and release the device from Direct TV Now application - this is a totally unacceptable user experience!! When Ieave the Direct TV Now app on the Roku, all streaming should cease and release that device from Direct TV Now.
12-06-2017 7:06 PM
I guess AT&T doesn’t read these threads? It’s obvious a lot of customers are experiencing this yet they act as if it’s an unknown issue when you contact them. Hello AT&T??? Can you help us? I think I’m going to switch to YouTube TV.
12-06-2017 7:10 PM
No they don't. This is just a customer community forum with no support personnel present. To get any results from DTVN you will need to report to a rep via the chat facility. Then do not expect anything.
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