05-12-2019 5:53 PM
What device? Testing with your mobile device would allow us to troubleshoot your issue. Your cell phone uses GPS in determining your device location. GPS knows exactly where you are located. Whereas streaming devices and computers use your ISP's IP address for device location. It may be that your IP address is no longer in the local location based on your billing zip code to receive the local or the geolocation services used by DTVN (as do the other streaming services) has miss-identified you as not being in the local area.
05-12-2019 5:57 PM
That should also work for testing. Apple devices keep up with cell towers and WifI locations used and store into a database. When you use the device it checks the database for location. They do mot use IP location for determination. It would also help if you would disclose what streaming device you are using with the service.
05-12-2019 6:32 PM
Sounds like you have DirecTV app not DirecTV Now. DirecTV Now has no channel numbers. DirecTV Now is the internet streaming service. Once again what is your streaming device - Roku, Fire stick, Apple TV?
05-12-2019 6:40 PM
05-12-2019 6:43 PM
DirecTV Now is a streaming service similar to Netflix or Hulu, etc. You have posted in the wrong forum. You need the satellite tv forum. Just a reminder, these are only customer based forums not support forums. You would be better off contact DirecTV directly. DirecTV (satellite) does have a customer service phone: (800) 531-5000
Visit these related resourcesView DIRECTV NOW Troubleshooting!