01-02-2018 7:16 PM
01-02-2018 7:28 PM
It is there. Try to select in the vacant spot. For some reason you have something that is preventing it from loading.
01-03-2018 12:18 PM
Likely - both the DirecTV Now service and some other features (like the support chat) make use of browser features that are not supported (or at least supported adequately) in "alternative" browsers. Chrome on PCs (and maybe Macs) is likely the most reliable, with Safari on Macs next best (and all that work for streaming from the website). Chrome on Android (and maybe iOS) and Safari on iOS are possibilities for chat. Other browsers might work for chat, but I wouldn't count on it.
04-23-2018 7:04 PM
let's see - not there with the microsoft browser (Windows 10), the Chrome browser or the Firefox browser (both latest). I think it isn't there.
07-25-2018 3:32 AM
12-12-2018 5:10 AM
Select "Contact Us" at the bottom of this page - then select "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side. It's also available on all the "Help Center" pages.
Visit these related resourcesView DIRECTV NOW Troubleshooting!