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Get only black screen after Directv Now sign in

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Get only black screen after Directv Now sign in

When signing into my newly created Directv Now account, (which was verified as a valid account) I only get a black screen on a current and just updated Chrome account. I've read others with this same problem and the answers all miss. 

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Message 1 of 43
ACE - Expert
Solution
Accepted by topic author
Accepted by arrrrrk
‎12-23-2017 2:42 PM

Re: Get only black screen after Directv Now sign in

Delete the cookies from your browser (all) and try again. If that fails try running in incognito mode.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 43
Tutor

Re: Get only black screen after Directv Now sign in

Same thing here but with roku ultra, any ideas?

Message 3 of 43
ACE - Expert

Re: Get only black screen after Directv Now sign in

Reinstall the app.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 43
Contributor

Re: Get only black screen after Directv Now sign in

 In my case all I needed to do was Enter, then it took me to the next screen where I was able to enter my information. 

Message 5 of 43
Contributor

Re: Get only black screen after Directv Now sign in

I  tried reinstalling without success. As soon as I click on "Got It" it goes black

Message 6 of 43
Teacher

Re: Get only black screen after Directv Now sign in

Hello this is also happening with us after the update.

after I had to create a whole other username for att and direct tv now cause they messed that up too! 

Let me know if you get a resolution.

Message 7 of 43
Contributor

Re: Get only black screen after Directv Now sign in

Mine worked itself out. I hope they resolve yours for you. 🤞🏼
Message 8 of 43

Re: Get only black screen after Directv Now sign in

My TV and phone are both doing the same thing, black screen after login. I tried submitting a service request but haven't gotten a response back yet.

Message 9 of 43
ACE - Expert

Re: Get only black screen after Directv Now sign in

What device are you using on your tv?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 43
Tutor

Re: Get only black screen after Directv Now sign in

I’m having same issue.  Very frustrated.  I have black screen on both my TVs.  I use Roku.  I have uninstalled app several times.  Yesterday was error message and today black screen. 

Message 11 of 43
ACE - Expert

Re: Get only black screen after Directv Now sign in

What happens if you just click page up or page down etc?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 43
Tutor

Re: Get only black screen after Directv Now sign in

Have them reset you directv username. That was my issue. It can't be the same as your att login. Hope this helps.

Message 13 of 43
Teacher

Re: Get only black screen after Directv Now sign in

Already have done this

toral incovienance and still doesn’t work 

thank you though 

Message 14 of 43
Teacher

Re: Get only black screen after Directv Now sign in

Nothing nothing has worked for days since update 

Message 15 of 43
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