Get only black screen after Directv Now sign in

[arrrrrk]

When signing into my newly created Directv Now account, (which was verified as a valid account) I only get a black screen on a current and just updated Chrome account. I've read others with this same problem and the answers all miss. 

[bcbsncjlj · Accepted solution]

Delete the cookies from your browser (all) and try again. If that fails try running in incognito mode.

[Themannn]

Same thing here but with roku ultra, any ideas?

[bcbsncjlj]

Reinstall the app.

[ErikaDawn]

 In my case all I needed to do was Enter, then it took me to the next screen where I was able to enter my information. 

[atelm56]

I  tried reinstalling without success. As soon as I click on "Got It" it goes black

[Whitneyjae]

Hello this is also happening with us after the update.

after I had to create a whole other username for att and direct tv now cause they messed that up too! 

Let me know if you get a resolution.

[ErikaDawn]

Mine worked itself out. I hope they resolve yours for you. 🤞🏼

[Remsen1901]

My TV and phone are both doing the same thing, black screen after login. I tried submitting a service request but haven't gotten a response back yet.

[bcbsncjlj]

What device are you using on your tv?

[Gillotte]

I’m having same issue.  Very frustrated.  I have black screen on both my TVs.  I use Roku.  I have uninstalled app several times.  Yesterday was error message and today black screen. 

[bcbsncjlj]

What happens if you just click page up or page down etc?

[Themannn]

Have them reset you directv username. That was my issue. It can't be the same as your att login. Hope this helps.

[Whitneyjae]

Already have done this

toral incovienance and still doesn’t work 

thank you though 

[Whitneyjae]

Nothing nothing has worked for days since update