12-12-2016 3:39 AM
At around 5:30 PM yesterday, only had Directv Now for a day, We were contantly having freezing and receiving error code (QP1502) while streaming with our Apple TV, which is wired to the router. It was unwatchable.
Solved by: Go to Solution.
12-19-2016 6:23 PM
So I thought I would share my experience with you all... I was having the same issues as everyone else on the Apple TV. The dreaded QP1502 error every 5 seconds. I have uverse 12 mbps Internet. I thought it was the wireless connection that was not working properly. The gateway is downstairs and the Apple Tv is upstairs. I tried everything I read on these forums. I set dns on apple tv to Google. That didn't help. Uverse doesn't allow you to change the Qos. So instead I started playing around with the settings for the wireless. I set a fixed ip for the apple tv from the IP Address Allocation setting. I chose any ip that wasn't in use. I also had a uverse receiver right next to the the apple tv. I got rid of the receiver so that it doesn't interfere with the transmission of wifi. This seemed to help. I am not getting the dreaded error message like I was. I got it I think maybe twice, the entire day today. It has been great being able to watch a full show without having to change/reset the channel every 5 seconds! So my suggestion is, if you have the apple tv really close to wireless speakers, dvd player, stereo, uverse receiver, etc. move it far away from those electronics and also try the ip allocation from the http://192.168.1.254/ (if you have uverse internet)...hope that helps some of you!
- edited 12-19-2016 7:40 PM
I'm having the opposite issue. The app on both of my Fire TV's have been crashing about 5 seconds when you try to open it. I'm going on day 3 of not being able to watch on my Fire TV. however, I signed up for 3 months worth of service and hooked up the free Apple TV last night. So far so far with that device. I've chatted with DTV Now and they are confirming it's a known issue with the FIre TV, but couldn't provide any further details. My case has supposedly been escalated and I should hear something back by Wednesday. Now, it only took 4 chats to DTV Now to get this info as the other 3 calls were useless.
12-19-2016 7:44 PM
Dear Mr. Stanley:
if you or your DRs read this. Please fix this freeze issue. It is not watchable. I am watching MNF and Directv now freezes every 2 minutes with error code. I switched to watchESPN app and it worked flawlessly. So the issue is with AT&T. Please step up and take care of your customers.
12-19-2016 7:46 PM
12-19-2016 8:43 PM
It is a pain, I figured out that swiping left or right will move you to the next or previous channel. Then you can swipe back and the show you want will restart. I still get only a few minutes at a time before I have to do this again.
12-20-2016 3:31 AM
Vue was horrible for me. It would freeze every few minutes, football was unwatchable, dvr was only upside.
12-20-2016 5:24 AM
12-20-2016 5:32 AM
12-20-2016 7:23 AM
12-20-2016 12:21 PM
I will add a little of my experiences. IOS and Amazon Firestick works fine. Once in a while it drops/hangs/takes a min to get started/ but they work more or less ok.
Apple TV is a different story. It was working fine for me until I applied the first upgrade to 1.01 and then I got no picture any more. Sometimes sound sometimes nothing. Other apps worked fine. After wasting a lot of time, I finally reset the appletv to factory and and updated the os load. Then I reinstalled the DTVN app and that got it back to working. It still seems to have more drops and other issues than the other devices. Main problem now is that about half the time when you start up the app it gives no picture until you go to the guide and pick a channel a second time and then everythign works. First time you pick a channel after startup it gives a blank page, but not everytime.
12-20-2016 5:41 PM
Same error here. Was good for about 20 minutes and then got qp1502 error. Now I can't wat h for more than 5 minutes without error.
12-20-2016 6:31 PM
I open a case with DTVNow, case 741220754966184886. They promissed to escalate; no such, no hear from them. I am experiencing contstant freezing. I have an Amazon FireTV. Perhaps is just a glitch on that device only. What about your experienes with AppleTV? Anybody experiencing freezes w/ AppleTV? "DirectTV Now" is just not ready for prime time. Beware, if you pre pay your 3-months order, they do not refund your money even if you are in the 7-days "trial", just because the 7-days trial period is "added at the end of the 3-months prepaid period." It is just misleading marketing and I took the bite, unfortunately.