07-23-2018 9:16 AM
Here is my issue - I used to have DirecTV Now but stopped subscribing to it a few months ago. I decided to give it another try with their promotion of 3 months for $10. I have 3 TVs; 1 is an Element TV with Amazon Fire TV built in, and the other two use Fire Sticks. I have been able to use the DirecTV Now service fine on my Element TV, but I've not been able to get it to work at all on my Fire Sticks. When I launch the app on my FireStick it keeps saying "The page is unable to load right now." I have tried everything I know to do: clear cache, uninstall/reinstall, I even set my Fire Stick back to factory defaults and started all over, but I keep running into the same problem, and I can turn my Element TV on while I have this problem and it comes right up. Not sure what to do at this point other than give up on DirecTV Now once again.
Solved by: Go to Solution.
- edited 04-01-2019 1:31 PM by DIRECTVNOWCare
Please verify that your Fire Stick is compatible with DIRECTV NOW. Also please verify that the software is updated on your Fire Sticks.
Jan, AT&T Community Specialis
07-24-2018 10:02 AM
Thanks, last night I figured out that it wasn't working because my Fire Sticks are 1st Generation. DirecTV Now used to work on these Fire Sticks but no longer do. I have ordered a 2nd gen stick which will hopefully resolve the issue, but it's annoying that I am forced to upgrade my hardware in order to use this service.
07-24-2018 10:12 AM
You're welcome! We completely understand that it can be frustrating. We are working to make your streaming experience better while keeping up with the latest technology :-) Let us know if you have any additional questions.
Jan, AT&T Community Specialist
02-27-2019 9:07 PM
I have a New Amazon Firestick 2nd generation. Our speed test internet download is 43mb. When trying to watch a Recorded Show on DTV Now all it does is Continually Buffer & Display a Sorry it's taking so long Message. Amazon & Netflix Streaming work Perfectly. DTV Now is unusable & will soon be Canceled. B
03-15-2019 9:50 AM
I have both a fire stick and iPad using Directtv Now. The fire stick shows Fox Sports Southwest Oklahoma and the IPad shows Fox Sports Southwest for the Dallas Ft. Worth area. I want Fox Sports Southwest for the DFW area on my fire stick. I’ve entered the zip code on my fire stick, 76180. How do I fix this problem?
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