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DIRECTV NOW is not working... Again!

Tutor

DIRECTV NOW is not working... Again!

My DIRECTV NOW account quit working again this morning  You credited my account for three months and we haven't even gotten through a month and a half and it has gone to crap again! I am so NOT happy with the service and really think you need to change your technology or technical staff. I may have to switch back to Sling.  At least they don't have to make excuses why their service is not working. Also, DIRECTV NOW doesn't appear on my Fire TV stick...as an available app? 

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Message 1 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

Do you know whats goin on 

Message 2 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

Sorry  no I don't  The last time I had issues I ended up on the phone with a senior supervisor and they still couldn't solve my problems. They credited my account for three months so I wouldn't switch services. A week later my account started working again. I am not going to put up with this kind of system management. I have retired from the communications industry and this scale of failure is unacceptable  

Message 4 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

Mine is out too and we just signed up last week.  Does this happen a lot?

 

Message 3 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Mine is out as well.

Message 5 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

I just got off of chat with someone and they are working on it and aware it's down.   She assured me that it would be back up and running very soon.  

Message 6 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Mine is not working this morning. Only CBS & NBC will load. 

Message 7 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Mine is down too

Message 8 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

This has been the second major issue in three months for me. 

Message 9 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Mine is down only cbs &nbc loading

Message 10 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

mine is not working. . .done everything they said and still no video. . .this is crazy. . . i guess that is why they are cheap. . .lousy service

Message 11 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Thank you. Ive been on hold with chat for an hour 

Message 12 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

I'll believe that when I see it. I have dealt with their chat support and they lied to me both times about why I had lost channels. 

Message 13 of 34
Contributor

Re: DIRECTV NOW is not working... Again!

Mine is still down.  Anyone have input from the chat etc...I tried but never could connect with anyone.

Message 14 of 34
Tutor

Re: DIRECTV NOW is not working... Again!

apparently when they did an update to the system it caused an outage. They are in the process of fixing it now

Message 15 of 34
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