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DIRECTV NOW: Content not loading on TV

DIRECTV NOW: Content not loading on TV

Bad service since 11/30 in the Houston area. Content won't load; and if it does it takes forever and will only play a few minutes. Then, the picture will freeze with only sound, or the screen goes black. If you go to guide to reload the channel, it won't load and get various messages. I have reset the the system numbers times. Still won't load. Have rebooted the WiFi numerous times, and only once has that helped. AT&T is a great company and Apple, too. DIRECTV is fair. You would think that 3 large successful companies could solve this problem. Please help your customers. I am 71, and I have never had such problems with watching TV. It is not fair. Watching TV should be a relaxing experience; but, with DirecTV Now, it most unenjoyable. Again, please help us.

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Accepted by Sheridanlegs2
‎12-09-2018 1:12 PM

Re: DIRECTV NOW: Content not loading on TV

Hello @Sheridanlegs2

We want you to have the best experience with DIRECTV NOW. Let us know what channels you are having streaming issues on and if this is happening on any other devices.

Make sure that your device has optimal connectivity to your Wi-Fi network. You can also try more troubleshooting steps for your Apple device.

Greg, AT&T Community Specialist


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Message 2 of 5
Contributor

Re: DIRECTV NOW: Content not loading on TV

Same issue. Consistently trying to load. Watching on my phone this morning and it would play and cut out about every 15 seconds exactly. Literally watching E! Now and it sits here and loads for several mins, plays 3 seconds then loads again. I canceled satellite to do this thinking it would be better financially and and now this is the worst thing I’ve ever done. My internet is fine. Everything else works with no problems and the only thing running on the internet now is my tv. Also, the app won’t work on my phone when it’s in LTE mode. Only wants to work on WiFi even tho I set preferences to work on cellular data. So far worst experience ever!!

Message 3 of 5
Contributor

Re: DIRECTV NOW: Content not loading on TV

I have a BRAND NEW Samsung 4K TV where I can watch movies for hours on Netflix and Prime but can't watch my DIRECTTV NOW for more than 5 minutes before lag hits and the little circle starts spinning and then the picture goes away and I get a yellow circle telling me there is a problem

DIRECTTV NOW is just completely TERRIBLE and I am going to drop the service and find another way to watch TV because I am sick of this

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ACE - Expert

Re: DIRECTV NOW: Content not loading on TV

Great. Don't blame you. good luck with your new experience. It can not be any worse.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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