02-09-2019 5:22 PM
I Cannot swipe down to my bookmarks.
There is a big section for cloud DVR and the few shows I have bookmarked are half way visible as thumbnails, but swiping down (or up, or sideways) will NOT take me there to select them. Seems to be a bug, I would expect swiping down would cause the bookmark section to roll up as the other menus do. Any help would be appreciated
02-11-2019 6:33 AM
We want to look into what's going on with your bookmarks. Let us know what device you are attempting to access them on and if you have tried any other devices.
You can try uninstalling and re-installing the app to make sure you have the most up to date version.
With True Cloud DVR BETA, we’re still testing things out so you’re likely to see a few updates as we work on it.
Greg, AT&T Community Specialist
02-11-2019 4:50 PM
02-11-2019 11:59 PM
If you make a recording, that blue BETA screen will disappear and you’ll be able to scroll to your bookmarks.
02-12-2019 8:05 AM
Thanks for letting us know. Let's try troubleshooting your Apple TV and see if that helps with your bookmark situation. Also, is this only happening to the Apple TV?
Tim, AT&T Community Specialist
02-13-2019 6:02 AM
We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!
Dan, AT&T Community Specialist