02-06-2018 8:22 AM
Would like to talk to someone about the Ruchel we did not order it I have it I don’t know how you got my account number to bill me but I would like to find out how I can return it and discontinue it I do not want it I did not order it so please I have called AT&T I have called your one 800 number and nobody seems to want to help me
Solved by: Go to Solution.
02-06-2018 11:53 AM
If you received a Roku, then you must also have a subscription which you are being charged for until is cancelled. So. someone signed up for the subscriiption - someone with access to your credit card. That seems like something you need to figure out independent of DirecTV Now - either you or someone you trusted with your card signed up (perhaps not really understanding what was being agreed to) or someone stole your card info.
08-23-2018 9:35 AM
Do you really mean your Roku account or do you mean your DirecTV Now subscription? For DTVN just login to your account and verify its cancel under Manage My Plan. There is no phone support only chat.
08-23-2018 11:09 AM
Contact Roku support here and ask them to confirm that your account has been Deactivated:
As the previous poster said, your Roku account has absolutely nothing to do with your DirecTV NOW service. You will continue to be billed for your DirecTV NOW service until you cancel your DirecTV NOW service.
08-23-2018 11:34 AM
No reason to cancel your Roku account, it costs you nothing.
If you mean your DTVN account, they will continue to charge you for that until you cancel, regardless of whether you have a Roku account or not.
01-05-2019 3:20 AM
...just a guess here, ... you want to cancel your Roku account?
Simple, start at the right place the Roku, certainly you can navigate the menu and cancel.
01-05-2019 5:21 AM
I'd guess you really don't mean to cancel your Roku account, you probably mean you want to cancel your DirecTV Now account, which you use on your Roku device.
A Roku account costs you nothing, and allows you to access the free Roku channel and little more.
Nobody here can cancel your DTVN account for you, you must do it yourself:
01-05-2019 9:54 AM
I think you're confusing what a Roku is, how you got it, and what account you need to cancel
My guess is that you or someone on your account signed up for the Directv Now promotion that included a free Roku device with the first month paid service. It may have been after a trip to an AT&T store. It seems there has been quite a few people lately getting signed up for DirecTV Now with their AT&T phone plan when they didn't really want it or were unsure of what they were signing up for.
Anyway, the account I think you want to cancel is DirecTV Now, not the Roku. The Roku with the promotion is yours to keep and cost nothing to own and you can use for all sorts of free channels and apps that you can install on it. You can also use the Roku for paid apps like Netflix and others. They don't want it back and it now belongs to you.
If all of the above is correct, then what you want to cancel is DirecTV Now and way to do that is to log into your DirecTV Now account online, select manage my account and click cancel. there will be no refunds since it is a prepaid service. If you don't have access to your account, such as not knowing your username or password, you can try chat support. Just click "contact us" at the bottom of this page, select DirecTV Now under the digital TV section, and a chat bubble should show up on the right side of the screen. From there you can try to get help from support.