- edited 02-21-2017 10:43 AM
How do I install the DIRECTV NOW application?
If you are using a rooted (Jailbroken) device, the app may not work. You must use the latest iOS for the device.
*How do I update the DIRECTV NOW application?
*Be sure to check for DIRECTV NOW updates often for enhancements and fixes for app.
How do I uninstall the DIRECTV NOW application?
Issues with DIRECTV NOW on your Android Device?
If you are running into issues playing DIRECTVNOW on your Android device, such as issues with the application starting or picture/sound issues, these steps can help repair your service.
Force close the DIRECTV NOW application
Check for DIRECTV NOW Updates
Check for Android Updates
Power cycle your device
Uninstall and reinstall the DIRECTV NOW application
Ensure your storage is not full
If your device memory is almost full it could cause streaming issues on your device. The following steps can check your devices memory:
Verify you are connected to the Internet
Ensure your Android device is connecting to the Internet. To test this connection launch another application that utilizes the Internet on your device. If other applications do not connect there may be an issue with your device, mobile data or Internet connection if setup on a Wi-Fi network.
Disable your Wi-Fi on your device to determine if you are able to login using your wireless carrier.
If other devices in your household are unable to connect to the Internet and your mobile device is able to access the application on your wireless mobile data, check with your Internet Service Provider for support.
Connect to a Wi-Fi Network
Getting an error Code?
Hope this helps. Let us know if you have any other questions.
Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!
Solved by: Go to Solution.
11-22-2016 8:06 AM
If still having issues, here are a few other posts that may help:
- edited 01-19-2017 10:59 AM
Make sure you have the latest Android OS on the device. Also, if it is rooted, you will need to go back to the original Android OS for the device.
Edit: updated to Android
12-09-2016 8:49 AM
This is the second time I've seen someone from Directvnow CARE tell someone to install "the latest iOS" to their Android device. iOS is Apple's operating system for their iPhone, iPad, etc. I don't think it's even possible to install that on an Android device.
Visit these related resourcesView DIRECTV NOW Updates & Promos!