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DIRECTV NOW on your Apple TV

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DIRECTV NOW on your Apple TV

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How do I install the DIRECTV NOW application?

  1. Open the App Store on your Apple TV device.
  2. Use the search function of the App Store to find DIRECTV NOW.
  3. Select the DIRECTV NOW application and then select the “Get for free” option.
  4. If prompted, enter your Apple ID password. The application will begin to download.
  5. For more information about the App Store on your Apple TV check here.

How do I find the DIRECTV NOW application?

  1. Ensure you have downloaded the DIRECTV NOW application via the App Store.
  2. You can launch the application from the App Store if it is installed.
  3. Alternatively you can use the Apple TV search function to find the installed application.
  4. For details regarding arranging applications check here.

How do I update the DIRECTV NOW application?

  1. By default, every Apple TV device will automatically update the DIRECTV NOW application when a new version is available.
  2. If you have disabled automatic updates, go to the App Store and select the DIRECTV NOW application. Updates will be available on the application page.

How do I remove the DIRECTV NOW application?

  1. Highlight the DIRECTV NOW application and hold down the select button until the application starts to shake.
  2. Press the play/pause button and then choose to delete the application.

Is Dolby Digital 5.1 Sound available?

  • Yes. It is avaiable on the On Demand content that provides it. For Live TV, it is not available.

 

Issues with DIRECTV NOW on your Apple TV?

If you are running into issues playing DIRECTVNOW on your Apple TV, such as issues with the application starting or picture/sound issues, these steps can help repair your service.

 

Test the Internet connection on your Apple TV 4

  1. From the Apple TV home menu, select Settings.
  2. Select Network then under Connection it should say Connected.
  3. If your Apple TV is not connected to WiFi visit the Apple TV support site here to configure the device.

 Force close the DIRECTV NOW application

  1. Double tap the Home button on the Apple TV remote.
  2. Move between applications left or right until DIRECTV NOW is highlighted.
  3. Slide the application up so that it is no longer selectable.
  4. Press the home button to return back to the main screen
  5. Launch the DIRECTV NOW application again.

 Power cycle your Apple TV

  1. Unplug the Apple TV device for at least 30 seconds.
  2. Plug in the Apple TV device.
  3. Launch the DIRECTV NOW application.

 Troubleshoot your hardware connection

  1. Make sure that an HDMI cable is being used.
  2. Verify you are connecting the Apple TV directly to your television.
  3. Try disconnecting your HDMI cable from the Apple TV and your television.
  4. Try another HDMI port on your TV.
  5. Replace your HDMI with a different one.
  6. If available, try an HDMI port on another TV.

 Getting an error Code?

  • Find out what it means here

 

Hope this helps. Let us know if you have any other questions.

-DIRECTVNOWCare 

Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
62,753 Views
Message 1 of 36
Tutor

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

I logged into DTVN on two Apple TVs. One of them shows the local channels and the other does not. Does anyone know what’s going on there?

Message 31 of 36
Tutor

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

I loaded DTVN in two apple TVs. The local channels show up on one but not the other. Does anyone know what is going on?

Message 32 of 36
Contributor

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

At&t's Direct TV Now App for Apple TV (4th gen.) is limited to the live broadcasts. Wheres the rest of the programing that's available on my iphone and ipad?  

Message 33 of 36
ACE - Master

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

Are you saying you don't know how to find the on-demand programming links on the ATV, or that there is no on-demand programming showing up under the links?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 34 of 36
Contributor

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

I have the exact same problem.  It was all I could do not to smash the apple tv into a million pieces.  We could not even change the channel.  We cannot navigate with the remote or with the remote app on an ipad.  Someone from AT&T please reply 

Message 35 of 36
ACE - Master

Re: Apple TV. Audio but no picture on certain channels. Error QP1004006

It is very unlikely that an ATT employee respond here - at most they will direct you to an entry in the Help Center or to contact Customer Service.

 

Numerous people have complained about the Apple TV remote.  I personally don't find it that hard to use, but it sometimes seems too sensitive to swipes, and some of the UI choices they made aren't ones I would have made.  That said, if you are currently watching a DirecTV Now stream, swiping up on the remote's touchpad will bring up the menu bar, and from there you can get to the (live) program guide, or to the "Networks" or "Movies" links to get to on-demand.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 36
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