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DIRECTV NOW on iPhone and iPad

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DIRECTV NOW on iPhone and iPad

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How do I install the DIRECTV NOW application?

  1. Get the App here or
  2. Open the App Store on your Apple iOS device.
  3. Use the search function of the App Store to find DIRECTV NOW.
  4. Select the DIRECTV NOW application and then select the “Get for free” option.
  5. If prompted, enter your Apple ID password. The application will begin to download.
  6. For more information about the App Store on your iOS device check here.

If you are using a rooted (Jailbroken) device, the app may not work. You must use the latest iOS for the device.

 

How do I find the DIRECTV NOW application?

  1. Ensure you have downloaded the DIRECTV NOW application via the App Store.
  2. You can launch the application from the App Store if it is installed.
  3. Alternatively you can use the iOS search function to find the installed application.
  4. For details regarding arranging applications check here.

 

How do I update the DIRECTV NOW application?

  1. Go to the App Store and select the updates tab in the menu.
  2. Select Update on the DIRECTV NOW application.
  3. It is recommended that you are on Wi-Fi when updating applications to limit mobile data usage.

 

How do I remove the DIRECTV NOW application?

  1. Press and hold on the DIRECTV NOW application until it starts to shake.
  2. Select the “x” on the application and then select Delete.
  3. Press the home button to exit the delete mode.
  4. For more information on deleting applications check here.

 

How can I connect and confirm my iPhone or iPad is using my Wi-Fi?

iPhone and iPad devices have the ability to stream over your wireless network or on a home network. To preserve data usage from your wireless carrier, you can connect to your Wi-Fi network. The following list will give you the steps necessary to make that connection.

  1. Navigate to Settings on your device and then Wi-Fi.
  2. Ensure that Wi-Fi is turned on. If you are already connected to a network, a named network will appear with a check mark next to it.
  3. If you wish to connect to a new network or a network for the first time select the name of the network you want to join.
  4. If the network is password protected enter the unique password and select Join.

If you were unable to connect check with the network administrator to ensure you have the correct password

 

Issues with DIRECTV NOW on your iPhone or iPad?

If you are running into issues playing DIRECTVNOW on your iPhone or iPad, such as issues with the application starting or picture/sound issues, these steps can help repair your service.

 

Check your device sound volume

  1. Use the sound adjusters on the side of your device to manipulate the volume.
  2. To ensure your speaker works go to Settings and Sounds.
  3. Adjust the slider under Ringer and Alerts to test your speaker volume.
  4. For additional details about iOS sound setting visit Apple’s site here.

 

Force close the DIRECTV NOW application

  1.  Double tap the Home button on your iPad or iPhone device.
  2. Move between applications by swiping left or right until DIRECTV NOW is highlighted.
  3. Slide the application up so that it no longer appears in your list.
  4. Press the home button to return back to the main screen
  5. Launch the DIRECTV NOW application again.

 

Check for DIRECTV NOW Updates

  1.  Go to the App Store and select the updates tab in the menu.
  2. Select Update on the DIRECTV NOW application.
  3. It is recommended that you are on Wi-Fi when updating applications to limit mobile data usage.
  4. After updating, launch the DIRECTV NOW application.

 

Check for iOS Updates

  1.  Go to the Settings application.
  2. Select General then Software Updates.
  3. Select Download and Install to begin your update if one is available. Many iOS updates require you to be on a Wi-Fi connection.
  4. After installation, launch the DIRECTV NOW application.

 

Power cycle your device

  1.  Press and hold the power button on your device.
  2. When the on screen slider appears, slide it right to power off your device.
  3. Wait 30 seconds and then press the power button on your device to turn it back on.
  4. Launch the DIRECTV NOW application.

 

Uninstall and reinstall the DIRECTV NOW application

  1.  Press and hold on the DIRECTV NOW application until it starts to shake.
  2. Select the “x” on the application and then select Delete.
  3. Press the home button to exit the delete mode.
  4. For more information on deleting applications check here.
  5. Open the App Store on your Apple iOS device.
  6. Use the search function of the App Store to find DIRECTV NOW.
  7. Select the DIRECTV NOW application and then select the “Get for free” option.
  8. If prompted, enter your Apple ID password. The application will begin to download.
  9. For more information about the App Store on your iOS device check here.
  10. Launch the application and attempt to login.

 

Getting an error Code?

  • Find out what it means here.

 

Hope this helps. Let us know if you have any other questions.

-DIRECTVNOWCare 

Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎11-22-2016 8:06 AM

Re: DIRECTV NOW on iPhone and iPad

If still having issues, here are a few other posts that may help:

 

Fixing Buffering/Streaming issues

Adjusting your Stream Settings

Understanding Error Codes

Understanding Blackouts

Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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