- edited 03-21-2018 9:43 AM
Getting an error Code? DIRECTV NOW Error Messages.
How do I install the DIRECTV NOW application?
How do I navigate DIRECTV NOW on the Amazon Fire TV Stick
How do I update the DIRECTV NOW application?
If you are running into issues playing DIRECTV NOW on your Amazon device, such as issues with the application starting or picture/sound issues, these steps can help repair your service.
Note: Compatable with Generation 2 and above.
Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!
Solved by: Go to Solution.
11-30-2016 9:46 AM
11-30-2016 11:23 AM
I am getting the exact same issue on the Fire Stick. The video is just behind the audio. Hopefully someone will be able to respond with a solution.
11-30-2016 11:35 AM
I use a soundbar and it has an audio sync adjustment. I had to max it to get the sync close, but you may want tto chekc your TV or audio device settings.
11-30-2016 11:41 AM
Same problem with my FireTV stick. Audio seemed fine when casting to my Chromecast instead, but thats not a viable option for a family of 4, casting to a single TV. Hate to have to wait 2-3 weeks for my Apple TV to show up (which will probably work better). Hope this gets resolved quickly.
- edited 12-01-2016 6:59 AM
Was just reading reviews on the app. Many are complaining of the same issue with the stick. Hopefully att and amazon can get it fixed.
11-30-2016 8:36 PM
12-01-2016 6:48 AM
I too am having this issue. Swapped out the Fire Stick for a Chromecast on the same TV and same HDMI port with no issues. Streams fine on my Apple devices and Desktops too, glad I opted for the Apple TV as my promotional offer....
12-01-2016 7:01 AM
I am getting a slight jerkiness in the video too, especially when things are moving fast, like when watching sports. Don't have this problem on my laptop or iphone.
12-01-2016 8:21 AM
I'm also having audio/video sync issues and jerkiness when using a fire tv stick. No problems with playstation vue or any other streaming app... Hope this gets resolved soon as the user experience has been pretty bad so far.
12-01-2016 1:04 PM
Same delay issue on Fire Stick, no delay on PC, 60 Mbps download speed. Have rebooted Fire Stick, cleared app cache and data, have reinstalled DirecTV Now, same delay issue.
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