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Unable to Reset PW


Unable to Reset PW

I have been trying to reset my PW for 2 days and it never sends me the reset email. I know I'm using the right email address because it's the one I got the confirmation emails at when I sined up for service. I have tried the Chat service and it just tells me the reps are busy and directs me to the Forum.

Message 1 of 3
Community Support

Re: Unable to Reset PW

Hi @onatelisilme,


Have you checked in spam by chance?



Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3

Re: Unable to Reset PW

Welcome to the Can't Reset Password club! I'd say membership is exclusive and limited, but I'm pretty sure I'd be wrong. Smiley Wink

Message 3 of 3
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