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No service

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No service

Today I received my free firestick from direct now. But according to them I don't have an account.?? I received a welcome email, but never a confirmation email. They took their money the same day I signed up. The email on the account is correct. I can sign in to the direct now app but it tells me I'm not a subscriber. I signed up for the big plan plus hbo $43.30 a month. But I do not get to watch anything but Freeview. The chat / messenger help is a joke. I have been on there for 6 days now with nothing accomplished. I have att internet and 4 phones on wireless. Why is so difficult to get this service. Already rethinking my providers. Gave up fios after the takeover. Looks like att is next.
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Message 1 of 4
Community Support

Re: No service

Hi @Lisak001,

 

We are so sorry about the issues. Please reach out to us at help.directvnow.com and select the chat option and we will investigate your account.

 

-DIRECTVNOWCare

Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: No service

You have got to be kidding!! I have been on chat for 6 days with no results. Only to be told to wait 24 hours for confirmation email each time. It has been 144 hours and chat hasn't done a thing but hide behind the screen. Customer service here sucks. How hard is it to look up my account?? I would do it but you sent me off to cyberspace. Take my money and I get nothing.
Message 3 of 4
Contributor

Re: No service

Teach out to chat and receive no help. What a joke. This company doesn't care.
Message 4 of 4
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