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I'm trying to resolve a billing issue. Where is the Live Chat link?

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Contributor

I'm trying to resolve a billing issue. Where is the Live Chat link?

I was chatting with someone from customer service, I guess we got disconnected can't find the link to chat now?  I was given incorrect information and I want to get this resolved before I just cancel this ridiculous service that is one problem after another month after month.  

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Message 1 of 19
ACE - Master
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Accepted by Administrator (Administrator)
Accepted by ATTLiz
‎06-19-2018 7:28 AM

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

A cookie is apparently set when a chat window opens.  If the chat is interrupted/killed without ending "properly", the cookie apparently is left and prevents additional chat sessions - clearing cookies fixes this (at least, when I ran into that issue, clearing cookies fixed it).  

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (2)
Message 2 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I have an question about my bill.

Message 3 of 19
ACE - Expert

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

This is only a user based forum. Billing issues should be addressed to support using the chat.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I also can not get to live chat again

 

Message 5 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

Yes hello

Message 6 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

Why can't I get my rewards card so I can use it for paying the bill

 

Message 7 of 19
Tutor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I need to speak with someone. PLEASE  I ordered Directv and paid in advance for 3 months and received a FREE apple TV as a promo.

I am now needing to discuss the service going forward and the status of my 3 months end date.

Message 8 of 19
Tutor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I need to speak with someone. PLEASE  I ordered Directv and paid in advance for 3 months and received a FREE apple TV as a promo.

I am now needing to discuss the service going forward and the status of my 3 months end date.

Message 9 of 19
ACE - Expert

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

There is no one to speak to by the phone only chat support. Select "Contact Us" at the bottom of this page - then select "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side.

 

If you want to cancel just login to your account and go to "Manage My Plan". You can cancel from there.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I'm trying to get a copy of my last phone bill where do I go for help

Message 11 of 19
Contributor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

I'm trying to get a copy of my last phone bill I'm trying to get live chat can you get me there

Message 12 of 19
ACE - Master

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

Phone bill? Are you sure you are in the correct place?

If you do mean DirecTV Now, the internet streaming service, the only support is by chat:

https://www.att.com/esupport/article.html#!/directv-now/KM1222548?isreauth=true&gsi=kjNeFK6G

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 19
Tutor

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

The above link contains no chat icons or links.

Message 14 of 19
ACE - Master

Re: I'm trying to resolve a billing issue. Where is the Live Chat link?

That page doesn't work for me either.  Try this link instead.  (That is the page you get to if you use the "Contact us" link at the bottom of this page - and most other att.com pages - and chose DIRECTV NOW.)  The buttons say Chat live.  The buttons are "live" and pop up, so they can be blocked by popup blockers, privacy blockers, and other things like that.  They also don't seem to work (at least for me) on Edge, but they seem to work on all other major browsers.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 19
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