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Cancel account because I can't login?

Cancel account because I can't login?

On Dec 1, we started an Directv Now account.  On Dec 5, it stopped working and we can not login to the account, using the credentials that we used to create the account.

 

We were able to get the "reset" the password email, but when we try to reset the password, Directv Now tells us the email is incorrect.

 

We've tried many times to login, each time separated by greater than 30 minutes. 

 

We finally started a new account, and that account is working perfectly.

 

How can we cancel the first account before the trial period is up, if we can't login to Directv Now?

 

Any ideas??

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Message 1 of 3
Tutor

Re: Cancel account because I can't login?

If you have any symbols in your email then they pretty much lock you out. Everything was working fine for me until a couple of days ago.

Message 2 of 3

Re: Cancel account because I can't login?

just the "@" character.

Message 3 of 3
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