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Cancel DIRECTV NOW subscription

I am trying to cancel my DIRECTV NOW subscription.  Can you please assist me?

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Message 1 of 10
ACE - Expert

Re: Cancel subscription

No one here in this forum can cancel your subscription. We are users just like you. You need to login to your account and go to manage my plan and cancel. Only you can cancel.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
ACE - Master
Solution
Accepted by Administrator (Administrator)
Accepted by ATTAlex
‎06-26-2018 8:02 AM

Re: Cancel DIRECTV NOW subscription

Instructions for cancelling DIRECTV NOW are here.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 10
Contributor

Re: Cancel DIRECTV NOW subscription

The link is broken ... there’s an error code on the page ... I’ve neen trying to cancel  my directtv now account for 2 months ... it’s a frustrating circlejerk ... sign in, bumped out, cannot even get to settings & it makes me want to dump ALL THINGS ATT ... it shouldn’t be this difficult to get something done.  You surely don’t have any problem charging my card each month!!!!!! 🤬🤬🤬🤬🤬🤬🤬

Message 4 of 10
ACE - Expert

Re: Cancel DIRECTV NOW subscription

 Contact support using the chat. You do not need to login to use it. If asked if you are a subscriber just say no. Select contact us below then Select DirecTV Now.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
ACE - Master

Re: Cancel DIRECTV NOW subscription

Yes, they edited my reply recently to move the link from the old Help Center page to their new "eSupport" page, and those appear to be broken in weird ways.  Here is the original link, which still seems to work for me.  The "icon in the upper right" that they refer to is a gear shape.  Note that these instructions are if you are using a browser on a computer.  If you are on a mobile device (phone or tablet) and take the "sign in" link from that page, it takes you directly to the account details page, so you skip step 2.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Contributor

Re: Cancel DIRECTV NOW subscription

yes i wanted to cancel my direct tv

Message 7 of 10
ACE - Expert

Re: Cancel DIRECTV NOW subscription

To cancel just login to your account and go to Manage My Pan. Select cancel.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Mentor

Re: Cancel DIRECTV NOW subscription

Please describe exactly where to find the "Manage my plan" link on the "My Account" page.  No such link appears on that page.

 

On the "Manage my plan" page (after you can find it, as described in your response) you will find that there is no link to "cancel my plan" or cancel DirecTV NOW.  Please explain in detail, step-by-step, exactly how to proceed from the "Manage my plan"  to "cancel my plan" or cancel DirecTV NOW.

Message 9 of 10
ACE - Expert

Re: Cancel DIRECTV NOW subscription

It'a at the bottom of the page.

 

Cancel.JPG

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
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