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Posted Sep 29, 2013
7:00:53 PM
iPad App Not Working

The iPad app has not worked for me in several months.  When I bring up the app, I am able to login but no content ever comes up on the iPad and it can not find my receivers.  The Currently Watching section always says "Searching for Receiver" and the What's Hot section says "Loading...".  I have reloaded the app several times and I know my receivers are properly connected to the network because I use a 3rd party remote control app with my receivers without any issues.  I also have multiple iPads that I have tried this on and none of them work. 

I called DirecTV a couple months ago and after an hour or so on the phone, they were unable to resolve but said my account would be refreshed within 72 hours to fix it but it has never worked.  Does anyone know what will fix the issue?

The iPad app has not worked for me in several months.  When I bring up the app, I am able to login but no content ever comes up on the iPad and it can not find my receivers.  The Currently Watching section always says "Searching for Receiver" and the What's Hot section says "Loading...".  I have reloaded the app several times and I know my receivers are properly connected to the network because I use a 3rd party remote control app with my receivers without any issues.  I also have multiple iPads that I have tried this on and none of them work. 

I called DirecTV a couple months ago and after an hour or so on the phone, they were unable to resolve but said my account would be refreshed within 72 hours to fix it but it has never worked.  Does anyone know what will fix the issue?

iPad App Not Working

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Sep 30, 2013 4:25:56 AM
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Expert

Press the dash :smileyminus: button on your HD DVR and confirm that it reports Internet connected.  Then look in your router's settings and confirm that no firewall is running.

Press the dash :smileyminus: button on your HD DVR and confirm that it reports Internet connected.  Then look in your router's settings and confirm that no firewall is running.

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Sep 30, 2013 4:14:39 PM
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Tutor

I had already confirmed all that prior to calling DirecTV and they went through it all again. Everything is connected properly to the network and I can pull up apps on the receiver.

I had already confirmed all that prior to calling DirecTV and they went through it all again. Everything is connected properly to the network and I can pull up apps on the receiver.

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Sep 30, 2013 4:35:39 PM
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Scholar

Maybe try removing/uninstalling the app, then power off your iPad, start it back up again, then go to the app store and download/reinstall the app.  Sometimes a fresh start can resolve problems like yours.  

Maybe try removing/uninstalling the app, then power off your iPad, start it back up again, then go to the app store and download/reinstall the app.  Sometimes a fresh start can resolve problems like yours.  

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Oct 1, 2013 5:32:28 AM
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Expert

To go a step further, remove the App from the iPad, do a power button reset of the iPad, then download and reinstall the App.

To go a step further, remove the App from the iPad, do a power button reset of the iPad, then download and reinstall the App.

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Oct 1, 2013 5:19:22 PM
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Tutor

I have reloaded the app multiple times and done a hard reset.  I think the issue is on them DirecTV end but I'm hoping someone in the forums knows what the issue is.

I have reloaded the app multiple times and done a hard reset.  I think the issue is on them DirecTV end but I'm hoping someone in the forums knows what the issue is.

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Oct 2, 2013 3:23:04 AM
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Expert

I personally (and I assume many others) are running the three iPad Apps all successfully.  We see a lot of posts from folks who feel their problem is the software but that is seldom really the case.  Much more apt to be some anomaly in your home network, a router firewall or some such.

I personally (and I assume many others) are running the three iPad Apps all successfully.  We see a lot of posts from folks who feel their problem is the software but that is seldom really the case.  Much more apt to be some anomaly in your home network, a router firewall or some such.

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Nov 26, 2013 4:48:20 PM
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Teacher

I can longer get latest updated iPad app on my old iPad 1. Says I need IOS 6.1 which I don't have.

I can longer get latest updated iPad app on my old iPad 1. Says I need IOS 6.1 which I don't have.

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Nov 26, 2013 6:04:18 PM
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ACE - Expert

Unfortunately the iPad 1 seems like is no longer supported.

Unfortunately the iPad 1 seems like is no longer supported.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 27, 2013 4:17:56 PM
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Teacher

That's just great. Any way of getting pre- 11/21 revision of app?

That's just great. Any way of getting pre- 11/21 revision of app?

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Nov 27, 2013 4:28:51 PM
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ACE - Expert

Not sure if this works, but is worth a try!

http://www.iphonefaq.org/archives/971543

Not sure if this works, but is worth a try!

http://www.iphonefaq.org/archives/971543

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 27, 2013 7:23:44 PM
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Teacher

I Have the exact problem.  The forum seems to think it is the DTV app problem...I am connected to Internet and everything works except  the. DTV app since it was upgraded.   frustrating...did you get it working yet?  Not me.

I Have the exact problem.  The forum seems to think it is the DTV app problem...I am connected to Internet and everything works except  the. DTV app since it was upgraded.   frustrating...did you get it working yet?  Not me.

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Nov 28, 2013 7:30:16 AM
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Tutor

I could not get the iPad app to work until I did the following:

Enable these settings on each of your boxes:

Settings>Whole-Home>External Device>External Access>Allow

Settings>Whole-Home>External Device>Current Program>Allow

Settings>Whole-Home>External Device>Recordings>Allow

I could not get the iPad app to work until I did the following:

Enable these settings on each of your boxes:

Settings>Whole-Home>External Device>External Access>Allow

Settings>Whole-Home>External Device>Current Program>Allow

Settings>Whole-Home>External Device>Recordings>Allow

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Nov 28, 2013 8:10:41 AM
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No, after 2 calls and around 3 hours on phone with DirecTV, still no resolution. They claimed they referred it to "Engineering" for resolution both times, but it still doesn't work. I even talked to a supervisor last time asking someone from Engineering to call me, but he refused to have someone call me or give me a contact I could call.  He said Engineering doesn't call customers.

No, after 2 calls and around 3 hours on phone with DirecTV, still no resolution. They claimed they referred it to "Engineering" for resolution both times, but it still doesn't work. I even talked to a supervisor last time asking someone from Engineering to call me, but he refused to have someone call me or give me a contact I could call.  He said Engineering doesn't call customers.

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Nov 30, 2013 8:29:54 AM
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Tutor

Just spoke to customer service and requested access to the older version. Confirmed - as of late November DirecTV customers not on iOS 6 or above will no longer be able to use the DirecTV app. Poor business decision to lock out all of your customers not on iOS 6 or above without any notices or alternatives. :smileyangry:


Simple solution: allow access to the last version which was iOS 5 compatible.

Just spoke to customer service and requested access to the older version. Confirmed - as of late November DirecTV customers not on iOS 6 or above will no longer be able to use the DirecTV app. Poor business decision to lock out all of your customers not on iOS 6 or above without any notices or alternatives. :smileyangry:


Simple solution: allow access to the last version which was iOS 5 compatible.

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Nov 30, 2013 8:45:10 AM
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I went crazy with the same issue and eventually they came in and replaced my main DVR (Genie) and then everything worked fine. There were (2) specific issues: 1. iPad and iPhone could not connect to the receiver 2. DirecTV apps would not load. Both issues were resolved after I received my replacement DVR.

I went crazy with the same issue and eventually they came in and replaced my main DVR (Genie) and then everything worked fine. There were (2) specific issues: 1. iPad and iPhone could not connect to the receiver 2. DirecTV apps would not load. Both issues were resolved after I received my replacement DVR.

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Nov 30, 2013 10:40:27 AM
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Teacher

BIllyburg718...

did DTV tell you that we with IPAD 2 and ios7 can no longer use the app?  If so, why don't they put it on their web page?

this is not good business,

BIllyburg718...

did DTV tell you that we with IPAD 2 and ios7 can no longer use the app?  If so, why don't they put it on their web page?

this is not good business,

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Nov 30, 2013 3:21:08 PM
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Teacher

I Checked my IP address on my computer and se that it is diff than my TV and my ipad.   Would that be the problem that no receivers are showing up on the DTV app?  I have not changed anything yet.

i may have to call my phone company or DTV???

I Checked my IP address on my computer and se that it is diff than my TV and my ipad.   Would that be the problem that no receivers are showing up on the DTV app?  I have not changed anything yet.

i may have to call my phone company or DTV???

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Dec 5, 2013 11:55:07 PM
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Teacher

There is actually a very simple way to fix this problem so all receivers are recognized on the iPad app. All you need to do is a main reset by resetting all the boxes in your house at the same time. Let them reconfigure, then run the app and you can actually go to settings - receiver control and watch the receivers go green as they reestablish network settings on the whole network. Hope this solves this problem for you!

There is actually a very simple way to fix this problem so all receivers are recognized on the iPad app. All you need to do is a main reset by resetting all the boxes in your house at the same time. Let them reconfigure, then run the app and you can actually go to settings - receiver control and watch the receivers go green as they reestablish network settings on the whole network. Hope this solves this problem for you!

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Dec 21, 2013 5:53:24 AM
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Contributor

DIrectv no longer supports the app for IPad 1 users. This is a bad decision in my opinion for customer service. You need IOS 6.1 on your IPad for their app to work. Unfortunately Apple has not released that version of the software to the first version of the tablet.

DIrectv no longer supports the app for IPad 1 users. This is a bad decision in my opinion for customer service. You need IOS 6.1 on your IPad for their app to work. Unfortunately Apple has not released that version of the software to the first version of the tablet.

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Dec 21, 2013 6:14:13 AM
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ACE - Expert
It was not DirecTV's decision to not support the iPad 1 any longer. But in order to take advantage of the newer features of the new devices, iOS 6 or newer is required.  This is Apple policy and not DirecTV's.  The iPad 1 will no longer be getting any iOS updates from Apple.  
It was not DirecTV's decision to not support the iPad 1 any longer. But in order to take advantage of the newer features of the new devices, iOS 6 or newer is required.  This is Apple policy and not DirecTV's.  The iPad 1 will no longer be getting any iOS updates from Apple.  
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 21, 2013 10:55:22 AM
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The decision to not include an app that will work on the older IOS version was a poor choice by Directv. Version 2.0.15 of the app worked perfectly on the older IPads. Why not offer customers a choice depending on what IPad version they have?

Sent from my iPad

John

The decision to not include an app that will work on the older IOS version was a poor choice by Directv. Version 2.0.15 of the app worked perfectly on the older IPads. Why not offer customers a choice depending on what IPad version they have?

Sent from my iPad

John

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Dec 21, 2013 5:20:15 PM
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ACE - Expert

Because is not worth it to support what little is left of this customer base.  DirecTV is not the only one, many pay TV providers are not supporting iOS 5.1 any longer as well

Because is not worth it to support what little is left of this customer base.  DirecTV is not the only one, many pay TV providers are not supporting iOS 5.1 any longer as well

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 22, 2013 9:37:44 PM
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Tutor

it should work with iOS7 but since the App was redesigned with new features there's definitely going to be some bugs and issues.

it should work with iOS7 but since the App was redesigned with new features there's definitely going to be some bugs and issues.

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Dec 22, 2013 9:58:48 PM
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Tutor

HBO and other content providers are forcing DTV to make these decisions. To include the new features they needed to revise iOS requirements - this is supposed to prevent piracy :smileylaugh:. Thinking about canceling DTV for a few months and buying a new iPad with the $ saved.

HBO and other content providers are forcing DTV to make these decisions. To include the new features they needed to revise iOS requirements - this is supposed to prevent piracy :smileylaugh:. Thinking about canceling DTV for a few months and buying a new iPad with the $ saved.

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Dec 23, 2013 3:45:59 PM
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ACE - Expert

from Apple website

Make Your Apps Work Seamlessly with iOS 7

December 17, 2013

Starting February 1, new apps and app updates submitted to the App Store must be built with the latest version of Xcode 5 and must be optimized for iOS 7. Learn more about preparing your apps by reviewing the iOS Human Interface Guidelines.

I guess Apple just killed the iPad 1 completely!

from Apple website

Make Your Apps Work Seamlessly with iOS 7

December 17, 2013

Starting February 1, new apps and app updates submitted to the App Store must be built with the latest version of Xcode 5 and must be optimized for iOS 7. Learn more about preparing your apps by reviewing the iOS Human Interface Guidelines.

I guess Apple just killed the iPad 1 completely!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 27, 2013 6:52:14 PM
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I Have the same issue described hear.  I have tried all of the suggestions outlined in this thread to no avail.   I am using an ipad3 with the current version of ios7 With a HR20 DVR.  In an effort to diagnose the issue I configured the DVR with a static IP and ran a continuous ping test against it while connecting the ipad app.  Now the issue is intermittent.  Sometimes it connects with full functionality and sometimes it returns to all off the symptoms mentioned here.  Does anyone have access to the communications specifics?  Pure tcpip? Type of interface? Retry logic, etc,

I Have the same issue described hear.  I have tried all of the suggestions outlined in this thread to no avail.   I am using an ipad3 with the current version of ios7 With a HR20 DVR.  In an effort to diagnose the issue I configured the DVR with a static IP and ran a continuous ping test against it while connecting the ipad app.  Now the issue is intermittent.  Sometimes it connects with full functionality and sometimes it returns to all off the symptoms mentioned here.  Does anyone have access to the communications specifics?  Pure tcpip? Type of interface? Retry logic, etc,

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Dec 28, 2013 7:10:21 AM
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Expert

You'd be well advised to begin a fresh thread to deal with your problem.  A brand new Directv iPad App was released within the last several days so the bulk of the content contained in this thread is not relevant to a current problem.

You'd be well advised to begin a fresh thread to deal with your problem.  A brand new Directv iPad App was released within the last several days so the bulk of the content contained in this thread is not relevant to a current problem.

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Jan 5, 2014 4:34:36 PM
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you described exactly the same instance of events and problem as I... I finally spent the weekend trying to figure this problem out as I have not seen any progress or resolution.  I tried various iPads and uninstall, reinstall, sat receiver settings, firewall settings and finally got mine working.

do you have a firewall/router in line ?

HAve you you checked the logs for denies or dropped packets ?

i Was getting dropped when getting a reply back from directv. I had to open port. 8080, netbios, and IRC. Instantly when the new filter was applied, I saw two of my iPads fire straight through to loading the modules instantly. All the modules (currently viewing, live streaming, what's shot, etc...)now work.  This was after months of nothing and not spending quality time trouble shooting.  The update months ago was killing me but now I'm happy !

you described exactly the same instance of events and problem as I... I finally spent the weekend trying to figure this problem out as I have not seen any progress or resolution.  I tried various iPads and uninstall, reinstall, sat receiver settings, firewall settings and finally got mine working.

do you have a firewall/router in line ?

HAve you you checked the logs for denies or dropped packets ?

i Was getting dropped when getting a reply back from directv. I had to open port. 8080, netbios, and IRC. Instantly when the new filter was applied, I saw two of my iPads fire straight through to loading the modules instantly. All the modules (currently viewing, live streaming, what's shot, etc...)now work.  This was after months of nothing and not spending quality time trouble shooting.  The update months ago was killing me but now I'm happy !

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Jan 13, 2014 6:44:13 AM
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Incorrect -- don't blame Apple. It is a software issue with the DIRECTV app no longer running on IOS5.1, which is the last software update available for the IPAD 1. DIRECTV has chosen not to leave an older version of their application available. This is happening with several other TV apps as well: IOS 5.1 is being left behind.

BTW, it is NOT a processor compatibility issue as one of the earlier answers implies. The new IPADs do have more memory allocated to the OS but DIRECTV had the option to keep an IOS5.1 compatible version of the OS available.

Most of the non-TV apps -- even recently updated -- run just fine on the IPAD1.

Incorrect -- don't blame Apple. It is a software issue with the DIRECTV app no longer running on IOS5.1, which is the last software update available for the IPAD 1. DIRECTV has chosen not to leave an older version of their application available. This is happening with several other TV apps as well: IOS 5.1 is being left behind.

BTW, it is NOT a processor compatibility issue as one of the earlier answers implies. The new IPADs do have more memory allocated to the OS but DIRECTV had the option to keep an IOS5.1 compatible version of the OS available.

Most of the non-TV apps -- even recently updated -- run just fine on the IPAD1.

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