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Posted Aug 26, 2014
9:30:41 AM
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DirecTV App not streaming shows

My receiver DirecTV Genie HR 44-500 is connected to the internet, (I reset and tested it - twice) as are the other 3 which are all C41-100 (minis). I am able to see and control them using my kindle. They all have "green lights"... but I CAN NOT watch any shows on my Kindle Fire. As soon as I try to, I get "OUT OF HOME" - I follow the suggested steps to verify home wi-fi & IP address... all is good except my "Control Status is then Disabled" once I try to watch a channel on my kindle.... Can anyone please help? I have done the online chat help and got no solution.

My receiver DirecTV Genie HR 44-500 is connected to the internet, (I reset and tested it - twice) as are the other 3 which are all C41-100 (minis). I am able to see and control them using my kindle. They all have "green lights"... but I CAN NOT watch any shows on my Kindle Fire. As soon as I try to, I get "OUT OF HOME" - I follow the suggested steps to verify home wi-fi & IP address... all is good except my "Control Status is then Disabled" once I try to watch a channel on my kindle.... Can anyone please help? I have done the online chat help and got no solution.

DirecTV App not streaming shows

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Aug 26, 2014 10:24:05 AM
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ACE - Professor

You need a GenieGo to stream shows from your HD DVR's to your Kindle.

http://www.directv.com/geniego

You need a GenieGo to stream shows from your HD DVR's to your Kindle.

http://www.directv.com/geniego

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 26, 2014 3:52:15 PM
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ACE - Expert

Go to the HR44 MENU and under Whole-Home make sure External Access is enabled

Go to the HR44 MENU and under Whole-Home make sure External Access is enabled

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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