12-18-2013 9:26 AM
Our Genie mini remote repeatedly stops working with the box, but continues to control the tv. It is the newer small remote. I believe it is an RC71 model. How do I fix this problem?
12-18-2013 9:42 AM
12-27-2013 3:34 PM
hopefully you have the same equipment as well
04-20-2014 12:23 PM
I'm having the same intermittent issue with one of my 4 RC71 and C41W-100 mini's. The remote turns the TV on/off, but there is not even a flash/recognition from the mini. I'm think the mini is bad. Should I call to have it replaced? The system was just installed 2 weeks ago.
04-20-2014 12:29 PM
most likely the remote. Do you have another one to try?
04-20-2014 1:32 PM
Take that remote press and hold mute and select wait for flashes
961 channel down this will reset
That remote to ir
04-20-2014 2:03 PM
It so happens I'm not hiding this mini, so using IR won't be an issue... You're feeling is the RF function is the problem?
04-20-2014 2:19 PM
Sometimes the mini takes an update and resets the mini
Back to ir mode leaving the
Remote in rf thus leaving
The remote inoperable
If this is an intermitent
Problem with the remote this
Is not going to help
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!