remote stops controlling the mini genie but still works on tv

Contributor

remote stops controlling the mini genie but still works on tv

Our Genie mini remote repeatedly stops working with the box, but continues to control the tv.  It is the newer small remote. I believe it is an RC71 model.  How do I fix this problem?

Thanks

Message 1 of 11
Employee

Re: remote stops controlling the mini genie but still works on tv

Press and holdMUTE and ENTER for about 4 seconds until you see the message on the screen "applying RF settings"
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11
Tutor

Re: remote stops controlling the mini genie but still works on tv

I'm having the same issue. Will try this.

Message 3 of 11
Employee

Re: remote stops controlling the mini genie but still works on tv

hopefully you have the same equipment as well

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Contributor

Re: remote stops controlling the mini genie but still works on tv

Worked for me. Thanks!

Message 5 of 11
Contributor

Re: remote stops controlling the mini genie but still works on tv

I'm having the same intermittent issue with one of my 4 RC71 and C41W-100 mini's. The remote turns the TV on/off, but there is not even a flash/recognition from the mini. I'm think the mini is bad. Should I call to have it replaced? The system was just installed 2 weeks ago.

Message 6 of 11
Employee

Re: remote stops controlling the mini genie but still works on tv

most likely the remote.  Do you have another one to try?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 11

Re: remote stops controlling the mini genie but still works on tv

Take that remote press and hold mute and select wait for flashes

961 channel down this will reset

That remote to ir

Message 8 of 11
Contributor

Re: remote stops controlling the mini genie but still works on tv

The next time it acts up, I'll give it a shot and report back.

Message 9 of 11
Contributor

Re: remote stops controlling the mini genie but still works on tv

It so happens I'm not hiding this mini, so using IR won't be an issue... You're feeling is the RF function is the problem?

Message 10 of 11

Re: remote stops controlling the mini genie but still works on tv

Sometimes the mini takes an update and resets the mini

Back to ir mode leaving the

Remote in rf thus leaving

The remote inoperable

If this is an intermitent

Problem with the remote this

Is not going to help

Message 11 of 11
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