You can check the date and time of your appointment
See approximately how long it will take
Check if your technician is already on the way to your home
You can also reschedule or cancel your appointment at any time.
Only repair appointments can be cancelled online. If you would like to cancel an equipment installation appointment, please call us at 1-800-531-5000.
If a sooner appointment is not available, not to worry, you can still enjoy your service by using the streaming option available at DIRECTV.com or the DIRECTV App. This article has more information regarding your streaming options!
Tracking Your Appointment
Sign into your directv.com account. If you do not have a member ID, click Register to create one.
Select My Orders & Service Calls from the My Account menu.
This will show all the details of your upcoming appointment: the date and time, approximate duration, your technician’s arrival window, and your appointment status. You can add your appointment to your calendar by clicking the Add to Calendar link.
If you have multiple DIRECTV appointments, the one that’s coming up first will be displayed first. Once it’s completed, the details of your second appointment will be displayed.
Reminders and Alerts
To receive helpful reminders and status updates, click Sign Up for Appointments Alerts. You will receive an email text, and/or call you anytime your appointment status changes—for example, if your tech is on the way, or has already arrived at your home.
Please Note: We are always doing everything we can to ensure your services are running as quickly as possible. Due to outside factors though, such as weather, there may be delays or changes to your appointment. We want to ensure that you are satisfied with your service, but we also want to ensure the safety of our employees and others. In such an event, we may postpone appointments until conditions are safe to travel and work.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. For additional support, please visit us at our AT&T services hub. Follow us on: Twitter @ATTCares and @DIRECTVService
I no longer need a tech to come . Please cancel my appointment and Thank You !
We can't do that here. You must call DirecTV .... 1 800 531 5000
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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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