Weird 771 Error

Mentor

Weird 771 Error

We just finished our basement and an electrician installed a new jack down there and connected to the green label splitter. I moved a Genie client from another room in the house down there and hooked it up to my new TV. Watching DVR recordings works fine, but when you attempt to watch live TV, you get about one minute of crystal clear HD picture,  then the screen goes black and you get a 771 error. HERE'S THE WEIRD PART: Every other TV that is on in the house also goes black and gets a 771 error. I turn off the basement box, the rest of the house goes back to normal. I tried switching it with another box. Same thing. We never have more than 2-3 TVs on at a time so it should not be an issue of having too many clients on at once. I'm dumbfounded and desperate.

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Message 1 of 23
Expert

Re: Weird 771 Error

Do a red button (inside card door) reset of the main Genie.  While it's booting up, go to three of the Mini Clients and do a red button reset on those.  (button on right side)  That will give your network a fresh look at each component.

Message 2 of 23
Mentor

Re: Weird 771 Error

Of course, that was the very first thing I did.

I called DirecTV. They said because I've never had service in that room before I have to pay a $50 client relocation fee and have an installer come out. I said that was ridiculous, I had the jack installed by a professional electrician. She said because there's never been service before in that room that the jack is not cable ready. BS. Seriously? I have to pay $50 to move a client from one room to another? If that is true it is ridiculous, it is a form of extortion, and I'll cancel my service over it on principle.

Message 3 of 23
Expert

Re: Weird 771 Error

"Of course, that was the very first thing I did."

You simultaneously reset all of the receivers, minis and Genie?  As to the service charge for the new outlet.  No one here represents Directv so we cannot change or alter their decisions regarding charges.  It would seem to me that calling out one contractor (Directv) to inspect and possibly correct another's (Electrician) work would trigger some sort of charge.

Message 4 of 23
Mentor

Re: Weird 771 Error

Yes, I did.

dcd, I respect you, you've helped me out on here before. But honestly, what could an electrician possibly do in installing a cable jack that would cause a client relocation to knock out service to an entire house?

Your second point is illogical to me. DirecTV is going to send out a 20 year-old installer to "inspect and possibly correct" the work of a licensed, bonded, experienced, Angie's List award-winning electrician? I don't think so.

This "relocation charge" is extortion and nothing more.

Message 5 of 23

Re: Weird 771 Error

You didnt happen to move the power inserter did you.Plus did the electrician

Apply a new splitter or wire into the existing.Im wondering if there is a power pass problem somewhere.

Message 6 of 23
Mentor

Re: Weird 771 Error

No. The power inserter has  never been moved. Original green label DirecTV splitter.

Message 7 of 23
Employee

Re: Weird 771 Error

electricians are known to install very cr@ppy fittings.  it looks like there might be short on that cable.  check the fittings of the new cable.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 23
Mentor

Re: Weird 771 Error

Replaced all fittings and wall plate with Monoprice. Reset all receivers simultaneously. Approximately one minute of video then 771 error entire house.

Message 9 of 23

Re: Weird 771 Error

Are you positive the electrician didnt

Switch around the splitter config.Its really hard to imagine just adding a line causing a problem like that.

Message 10 of 23

Re: Weird 771 Error

If you can mesure the voltage of the cable leading into the power passing

Port of the splitter see if you are getting 21volts

Message 11 of 23
Mentor

Re: Weird 771 Error

He didn't touch splitter. He left cable and I hooked it up in the same port the box was hooked to previously.

Message 12 of 23
Mentor

Re: Weird 771 Error

I don't have a way of doing that, sorry.

Message 13 of 23

Re: Weird 771 Error

Unscrew the port you swapped from the splitter is that port red in color ?

Message 14 of 23
Employee

Re: Weird 771 Error

Are you using compression fittings? or screw ons?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 23
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