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Unauthorized deposit charges

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Unauthorized deposit charges

We've been DirecTV customers for about 10+ years, no problems till they merged with AT&T. Now customer service has gone to crap. Signed up for New service at a new place as a bundle and the lady taking our deposit payment ran our card 8 times, for $99.00 each time! Now I'm unable to pay bills and still did not get Direct TV service connected.

1. 5 phone calls requesting for release of deposit hold

2. 3 of previous calls, we were hung up on after we request to speak to supervisor or someone who knows how to refund the $800.00 unauthorized charges

 

We're still waiting for the release of the hold that DirecTV put on our card after the unauthorized charges.

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Re: Unauthorized deposit charges

We're here to help, @Heeelp!

We will be sending you a private message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.

We look forward to hearing from you!

Alexander, AT&T Community Specialist


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