- edited 04-19-2017 1:18 PM by ATTU-verseCare
Odering DIRECTV service? Below are some things to know before and after you order!
Live in an apartment?
If you live in an apartment, your apartment or balcony must be facing the southern sky as the satellites are in that direction. You can use the compass in your smart phone to find south. Having an online map may be handy. Also, any obstructions like buildings and trees may prevent you from getting service. Some apartments may have rules about satellite dishes so we recommend approval prior to ordering and verifying placement of the satellite dish.
Own or rent a home?
If you live in a house, our technicians normally install on the side of the house or near the roof line. Other installation options may vary. There is an option to use an adapter and use your fence as long as it is near the house. Once the dish is installed, DIRECTV will not remove it as it is owned by you. If you are renting or leasing your home, we do recommend contacting the landlord for installation approval. If you have an HOA or need more information, please click here.
Ultimately, it is up to you to determine where the boxes are placed. Our technicians will use wiring in your home to setup your services. In some instances, new wiring has to be placed if the current wiring in your home is not able to support the services. If you home is not wired, our technician will wire your home. Depending on how your home is built will determine how they are able to wire the service and will do their best to conceal it the wiring. If you have another service, please let our technicians know so it is not interrupted. Please be aware that the DVR does require wiring from the wall to the receiver.
Tap into your features!
We recommended having internet service to get the full DIRECTV EXPERIENCE. If you do not have internet, you can check to see if ATT Internet service is available to you. If you have another internet provider, we do offer bundling discounts if you order with us!
Want to take advantage of on-screen caller ID? Make sure there is a working phone line near the box. Don’t have one? You can order service with us! Add link here on how to order service
Once an order is placed:
If you have any other questions or concerns, post below or search our forums using the search bar above. Our community members post a lot of great answers!
AT&T Customer Care
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Solved by: Go to Solution.
09-06-2016 11:57 AM
Thinking about ordering DIRECTV service? Check out some information above!
11-16-2017 5:37 PM
I am considering ordering Direct tv for the home and additionally use a portable satellite dish and receiver/dvr to take along when we go on road trips.
I currently have a no contract Dish system, which I don't enjoy having to call and they input the location zip (configuring the zip code of my location at the setup doesn't seem to help. they seem to also have to "ping" the receiver, even though I found the satellite/s.
I'd also like to get an adapter for the King Tailgater to find the Direct tv satellites without purchasing a new Dish. Is this all possible. I have U-verse now and am happy with it, so it has to be a better deal without buying a whole bunch of new stuff . Also, I am a retiree of AT&T, so the Direct TV discount is large section of the entire puzzle.
Thank you in advance.
11-16-2017 6:04 PM
AFAIK the tailgater doesn't work with DTV but you can contact King.
You will still have to contact DTV when you get outside of the local channels spot beam.
You will most likely get a Genie2 that is a SWM only and will not work with SD only portable dishes without a SWM8 module and its 29v power inserter but there is a problem with this as DTV has removed the round dish from the sat setup and now the receiver is searching for the HD channels that the SD dish doesn't get so you will get the 771 error code.