01-28-2019 12:58 PM
01-28-2019 1:02 PM
what do you need?
a new dish can be installed if needed
01-28-2019 1:11 PM
01-28-2019 1:13 PM
call csutomer service, request a relocation.
there could be a fee, it will depend on what is needed.
remember this is not a warranty, but a requested change on your end.
01-28-2019 1:18 PM
01-28-2019 1:21 PM
they updated the rules to conform to OSHA regulations.
it was done several years ago
they can service the dish if they can reach it from the ladder. techs may no longer leave the ladder without osha approved fall protection in place.
if its not broke why mess with it?
i could see wanting a move it the dish had issues, or needed an upgrade.
01-28-2019 1:24 PM
01-28-2019 1:26 PM
if your not having any issues atm, then the change you are requesting is not needed.
maybe if there was a problem there wouldnt be a charge
you will not know until you call and ask
01-28-2019 1:32 PM
01-28-2019 2:36 PM
If receiving dish is not within reach of a ladder, then per Federal regulations (OSHA) which changed a few years ago, DirecTV cannot touch it as would require additional special safety equipment upon leaving the ladder. DirecTV stays in compliance by not letting their techs leave the ladder. Unfortunately there are many older installs that are affected by this change.
DirecTV cannot relocate the dish if they cannot reach it for service. So either you find a 3rd party contractor to relocate the dish or contact DirecTV to install a new dish in a serviceable location.
However, having an older install (10 years) there might be an alternative option that would cover costs because of the required MPEG swap situation. What receiving dish do you have and what are the models of your boxes? This may result in a new dish being needed anyway free of charge.
01-28-2019 2:49 PM
01-28-2019 3:02 PM
DirecTV has been replacing MPEG-2 (SD only) equipment with MPEG-4 (SD and HD capable) as the last of the old feeds start shutting down April 2019. Though it would be odd to have a MPEG-4 dish but MPEG-2 boxes, unless you had a mix of boxes so only some needed replacing. What were the models of boxes replaced?
In that case your situation about relocate is completely optional. Choice would be to find a 3rd party to move the dish, or order a new dish installed by DirecTV.
01-28-2019 3:10 PM
I’m out of town and away from boxes at this moment. They are the ones that have the whole house genie. MasTec informed me to get a roofer to relocate but how are they to have cables, know site orientation etc. Since ATT took over Direct TV there has been nothing but nightmares with billing, new receivers, incompetent customer support, hours of hold time, transfers etc etc etc. And numerous friends are dealing with the same. Dish Network looking more more, and more appealing.
01-28-2019 3:13 PM
01-28-2019 3:29 PM
The regular Genie line (HR34, HR44, HR54) can work with other HDDVRs (including special R22) and HD non-DVRs. Great way to increase tuners, recording space, and reliability. So I hope no HDDVRs were replaced with Mini Genie Clients as those were fully compatible for Whole Home DVR and MPEG-4.
If you still have the old boxes and they are compatible models then I would see about having them reactivated on the account in place of the Mini Genie Clients so you get the most capability out of your system. There is no monthly cost difference between Client and full receiver.
Unless you were unfortunate to get the Genie-2 (HS17). This system forbids HDDVRs being on the account, pushing for a Client only system which by design is not as reliable as full dedicated boxes. Plus post launch bugs not fully squashed.
Visit these related resourcesView DIRECTV Error Code Help!
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